WixReviews 660

Needed to reset my password, but the reset email never came. You can only contact help by logging and requesting a callback. Well if you can't log in that's hard to do. I finally tracked down their support email and their response was that they were aware of the issue. That's it...
I emailed them back and told them that was impossible due to their known issue and the response back was to log in and request a call back. Again, clearly idiotic. I have tweeted and sent several face book messages as well. I have now sent several emails and each response just pisses me off as it tell me to log in an request help. WHAT WAS I DOING WHEN I EMAILED? I pay for customer service as part of my premium subscription and resetting passwords seems like the lowest level of help a user might need. Good luck getting support for a complex issue.
The customer service is untenable and lets me know that if I stick with Wix that I'm clearly paying for something that they are unwilling to provide.

DO NOT USE THIS WEBSITE AT ALL COSTS! Customer service representatives read from a script. You can ask for manager but they're elusive, disrespectful and don't resolve any of your issues. You may want to speak to supervisor in charge of them but they will deny you with fake assurances. It's been a month Since I waited 3-5 days to get verified and I have $3000 on hold that they will not release to me. They say one thing on the phone and then I get an email stating something completely different each telling me to wait longer due to the pandemic. Multiple representatives have said that I should be verified but then once you speak to the supervisor they tell you a different reason why your account is not verified and that you will receive an email to resolve the issue. Once you receive the email from payment department and you reply immediately, they will ignore you for 3-5 days. The payments department DO NOT HAVE A PHONE NUMBER ONLY WIX CUSTOMER SERVICE DOES which I already explained is the deal there. Just please do yourself the favor and don't use this website maker. I have 5 or 6 ticket numbers that I could have chose for this review but this is the most recent invoice #.
" Before wicks respond saying that Im in review because of terms of compliance or restricted items/suspicious activity. They have not provided any further information for over a month, nor have they provided an option to resolve/fix the issue. The most debilitating part of all of this, is that it wasn't until two days ago that the issue actually hit the correct department, after three weeks of giving me the runaround. Very unprofessional.

One of the most frustrating experiences ever. I don't blame support crew ever for shortcomings of the product they represent. But god give me strenght i spelt out my request in the clearest terms possible, just asking if it was feasible, not even expecting an answer.

I truly hope a bot replied to me, but I doubt it. They just kept copypasting information from their forum pages. Information i already told them i knew. Now even pertinent to what i was asking.
I give up. I'll go to squarespace. Bye world.

This is a very strange company. They cancelled my website without notification. Took me awhile to get to a page that finally said customer service would call me back. Got a call that said "scam likely" and answered it because I suspected it was WIX customer service- it was. When I asked why they cancelled my account, customer service couldn't tell me anything except my account was "flagged." I had never had problems with my card before, but was worried there was some reason why my card was "flagged" and asked for a manager. Not even the manager had the ability to tell me what was wrong. He said it would take 3-5 days for some weird secret department to research it. Then he didn't apologize for not notifying me that my website was cancelled and said it was my responsibility to monitor my own company website. Very disconcerted that this weird company has my credit card information.

I have been struggling to build a site with Wix for over a month now. Their platform is so rudimentary and inefficient it blows my mind. I am accustomed to building sites with real software, not this crap. But my client wanted to try and save money. However, he could never afford to pay me for all the time I have wasted on the phone with their reps who cannot even answer my simple and appropriate questions. Yesterday I was told that the "advanced support team" would be calling me at 2:30 pm today to try and work out any "bugs" on their end. It's now 3:15. So I requested another phone call via the website. This last conversation was with a woman who barely speaks English. She put me on hold for 11 minutes while she tried to figure out what happened to my incoming called, and then the call was dropped! I am beyond frustrated with Wix and their customer service. If you want a functioning website, stay away!

Watch out! Don't sign up for Facebook ads through Wix! They overcharge you and when you end campaign and get a final receipt of charge you are charged original high amount. Confused? They confuse the consumer until it's too late and the charge can't be reversed. The billionaire company Facebook pockets the money and Wix gets a cut. That's untrue of wix having a better system of your product being searched and getting clicks from consumers!

I am taking a college course in which my professor is using the Wix platform to complete assignments on basic web design. I was tasked with creating free website. I created two pages with a photo I took and a few sentences. That's it. Today, I try to login and I can't. My site has vanished. I try to contact customer service through the site by either creating a ticket or getting a call back but neither is working. I had to resort to social media apps to get ahold of a person to find out why my account and site are no longer accessible. I'm told that my account was flagged. I have yet to receive an explanation why. All I did was complete the assignments I was given by my professor by centering paragraphs and adding an image. I have run sites on weebly and godaddy for a couple of years, and have never experienced anything like this. I can't even imagine what could have prompted my site to be flagged. Now I am in the process of alerting my professor and university of the issue and hope I'll be able to use one of the platforms that DOESN'T ban users for absolutely no reason in order to complete the assignments for the course. AVOID this platform, unless you want to risk losing all your content, have your account deleted, and have to jump through hoops and waste time trying to get a hold of customer care, and then good luck getting your issue resolved. DO NOT USE THIS PLATFORM.

I had a website with WIX for my business. There was a auto-renew set up but I kept getting messages that they could not charge my credit card. I spoke to my bank and the bank told me that there were no declined charges. I tried another credit card, same thing. Now my website is off-line. I have requested call backs from WIX -- no responses. I have filed service tickets, and the response I got was to contact my bank or use a different credit card. There is no one to call. Their customer service have their collective heads so far up their collective asses. STAY AWAY FROM WIX AT ALL COSTS

So... I get a couple calls regarding my company's website from friends and colleagues that visit it and cannot get past the landing page. We have not updated the site since Feb 2020. The problem resides with folks using Windows 10/MS Edge... and the menu tabs won't allow navigation to the sites pages (beyond the landing page) and there is no animation playing. Previewing the site in Wix editor shows no problem, but publishing does. Contacted Wix tech support this past Saturday and after working with Level 1 rep, was told I would be escalated. Put on hold for over an hour with music and an occasional recording stating that I was next-in-line. My phone battery was going down, so I pressed 1 (as the recording instructed) to have a callback. 2 hours later, the Level 1 rep did call back with an apology that the "escalation team" didn't work on weekends. Monday... the escalation team sends emails requesting a share-screen... and a time window of 2-hours. Well, guess what? I have to work... and cannot sit around waiting for Wix support... so I requested some instructions (via email) on some steps that I might take on my own. Wix refuses to do so. Undoubtedly in Wix's world, I (and my friends and colleagues) cannot be the only one to experience this problem... so why not at least try to provide some guidance on what to check. It's not just my desktop that cannot interface with my site correctly (Android tablet works fine). Wix is stubborn... plus the Saturday waiting-around without its own Level 1 rep not knowing that the escalation team doesn't work on weekends... just plain grrrr from a long-time (5 years) customer.

I left WIX this morning. I had a WIX page for my fan fiction writing. All of a sudden, WIX wouldn't let me post links. When I contacted customer service, they gave me nothing but double talk. When it became obvious they were not going to help me, I pulled the plug on my page. Only then did they start trying to talk to me normally (which by that time was too late - I had already had it). Their handling of the situation early on was very unprofessional and left a very bad taste in my mouth. I won't be back.

I've been with wix for some years now, recently I've discovered the way my potential customers communicate with me after making contact through my website has changed to this "ascend" messaging service

Needless to say it's absolute cr*p! And is costing me shed loads of time and losing me custom

I have always had an external email account attached to my website and the system that was initially setup has been working perfectly fine

This has all been changed without my permission and it seems I am now being forced to use it! I cannot simply opt not to use it and customer support (which isn't helpful at the best of times) is telling me to connect a gmail account, which I don't have / use! Mohaimen-Sahibuddin (Wix Support) did not help or respond!

Absolutely awful company to have a website designed with stay far away from this frustrating company that change things without your permission and then force you to use sponsored services you don't need or want to use