WixReviews 660

I've used Wix for years for multiple sites. This year, my mom's business partner died and among the many things that needed to be taken care of after her passing was updating my mom's website to reflect that she was working alone. They were collaborative artists and sold their work under the name Malotte and Rae. She thought about what she wanted to call her company and we came up with Malotte Studios. I revamped her site and repurchased a premium plan with Wix. Since the site hadn't been active for a while, I was under the impression that a domain name was included with a new purchase. I tried to assign the domain and couldn't find the voucher for it. I contacted customer support. It took them 2 days to get back to me and during that time, someone purchased the domain name I wanted... malottestudios.com. It had to be someone who works at Wix because there is no way anyone could have known we wanted that domain. Their company has absolutely no integrity. I'll never use them again.

I have had a wix website for many years. I went to Go daddy thinking it would be better and I do also have a website on Wordpress also that is a blog. I know - overkill. :) However, I do consider that I am pretty knowledgeable at least not an expert over the last 20 years of going through website building and domains. It has changed for the days of spending $2.99 a month are way gone and lets get over it. LOL!

That being said--- Wix does has some cust. Service issues but is getting better. However, their web platforms are awesome and they offer more for your money than most. It is up front and easy to interpret than most sites (aka Go daddy- that keeps adding fees forever and ever). SSL and SEO included for most part depending on your plan. Now you must educate yourself people! Know what you need and and how much you are going to use - that is the tough part. Gone are the days of expecting everyone else to do it for you unless you want to pay! I know that expectation is still there but the Nerds rule the world and they want paid! :D All we can do is find the best fit and educate your needs so you are not lost in the shuffle!

Good luck and if you know very little about website building - Wix makes it easy to build and add through their almost like word processing platform plus add ons. I know it is a shock when you have to upgrade and they have plans that go up to $20 plus but their are times when their are 50% off and like me -- watch for them. Ask for promo emails- I know they are plentiful and a pain but promos are important to save money folks! I hope everyone helps each other and keeps sharing your experience! Be kind!

So on the note- Try the free trial at least with Wix but I am pretty sure it is one of the better ones out there. You do have to read instructions and educate yourself no matter who you choose! :)

Can you see this company trying to show that it's part of google and using google's business ad to convince you to trust it? Will don't because it's a company in Israel? You can not contact anyone after they collect your payment. You will realize that there is no traffic showing and, Wix allowed the app owner and called them a third party, and Wix does not stick to the policy of their own.
Pretty much save yourself the trouble don't use Wix or any of third-party app's

For months we have been trying to update the account details for WIX Login as the previous email is no longer accessible. We have tried to contact by phone but you need to login to WIX to set up a help request to schedule a call back. There is a verification process to send a request but no one answers the request. To date we have attempted the same request 5 times since July. I guess the only way would be to stop payment for the site. Then it will become inactive and maybe go somewhere else. It should not be this difficult. Up to now the set up and ease of use convinced us that we made a good decision. Should there not be a general inquiry or a place to submit help that is effective, with some initial information to get a response. So much time has been wasted on the request to get access to the account. Given that the business recently changed locations, it has been impossible to change this information. Therefore, it has created significant confusion for our client base, who visits the wrong location. I wish they had better access to customer service. Previously we would have given them an overall rating of 5 stars; however, now they are not making the grade and we need to look at other options.

I brought my site over to Wix from iPage over a month ago. Wix is STILL unable to connect my email account. They took my money readily, then ignored me.

*CAVEAT EMPTOR*

Anything you add or change on wix editor does not end up the same on the live website, also it is very glitchy, and to make your site mobile is like having to redo the entire damn website. I hate wix! They are always worried about adding new features, yet the features that already exist seem to completely suck. What a seriously horrible website service. I want to seriously chuck my computer thru the wall after using their slow $#*! editor that constantly is messing things up. I could on for days about how much is actually wrong here, but I am sick of wasting my time with this crappy website. I have been using them for like 9 years hoping things get better but they dont, my advice is DO NOT USE WIX!

I(21) college student signed up for Wix for one of my projects. After I finished my project, the company continued to take enormous amounts of money from my account(Auto-renewal), about $800 a week. I keep trying to cancel my subscription, but the process is lengthy, and by the time I'm done, the page errors and I have to refresh, starting over again. $#*! this company, I do not have the money. I and my parents(paying my tuition) will have to change all are cards, numbers, pins, etc, because this $#*!ing company wont let me cancel my subscription. $#*! wix. Wix is a useless peice of trash, a scam and a money monger. $#*! you wix! You're literally making poor people more poor!

I signed up a regular plan for $10 a month last year. And this year, they somehow made my plan become a Premium Plan, and charged my visa for it, without notifying me. When my plan was about to expire, they somehow again, auto-renewed for me, and charged me for the entire year, without notifying me again! It is a very dishonest company. They would not let me cancel the plan, as they already charged me for a full year in advance! Also, if you need to cancel a plan, they make you follow a complicated procedure and make it almost impossible to cancel it. Don't ever use it!

Absolutely abysmal! Don't use this service if you want control of your website and email. We had an employee set this up five years ago, and then they left under bad circumstances. I didn't realize our annual renewal was charged to our debit card that expired, and they shut down MY EMAIL ACCOUNTS! WITH NO WARNING! They won't give me access, although I am the only admin employee. They will not give the owner of the company access. THEY EVEN REFUSE TO TAKE A PAYMENT TO GET OUR EMAIL SERVICE BACK UP AND RUNNING! I have been going round and round with them for four days. They are absolutely useless. I can't get access to my contacts or any of my saved emails. BE WARNED -- DO NOT DO BUSINESS WITH THIS COMPANY!

I have used wix for the last 2 years for 2 premium e-commerce websites. I utilized countless add ons and other wix services to build these sites.

I have unfortunately fallen on hard times and needed to downgrade my website from Yearly to Monthly subscription. The change in the subscription didn't take and my Yearly renewal happened anyway. I was charged the $272, that I did not authorize and overdrafted my account.

WIX customer service told me I had to make a choice between my refund and my site being live, which is absolutely unacceptable. It astounds me that there's no customer loyalty considering how long I've been with them, and how much money they make off of me.

As an artist, without my website I cannot prospect galleries to show my work. Considering the tough times everyone is going through I feel that this is very disappointing and I wonder what my incentive is to stay with WIX.

I want to share my bad experience with wix.com, I bought Domain and subscribe for two years, after I paid they start not like to help and asking me to hire someone to help me solve simple problems like keep the spaces between the texts! Or add code for dark mood!
The free call you requested to they call you back all is unprofessional people who just get pay for calling you back! They not able to help you, they read from the web and tell you, so in the end you be forced to hire someone to help you for silly needs.
I have only two pages and they even disable the calling back feature to get force me to pay for someone help me.
For that I not recommend this company, it's almost trap.
I will transfer my web once my subscription done.
They know me now when they read my feedback.

Wix is a shame. Wix will silently enable auto-renew and Zero value to customers calls, and don't revert the amount. I sent multiple requests to revert as my daughter signed up to sell cup cakes for non-profit to help undeserved kids in 2020 and Wix silently enabled the auto-renewal. I provided the explanation but they did not care and kept rejecting my request. They can't even support the good cause, and keeping full renewal amount of $356.72. Invoice# *******

Wix owes me $138 for duplicate payment. I have been chasing them for 5 months. Still waiting. Was able to verify duplicate payment. Instead Wix Support said that Wix will lock me out of my account. He was right.
Support hangs up, never returns calls, and is inept.
Wix Contributors are con artists. Reported to Wix. They did nothing

Extremely poor service, website builders are too limited, no wat for any serious SEO for businness. Google robot will always skip websites built on wix.
And when time comes you realise the wasted money time and effort wix has no clear instructions on how to move your domain, website and mailbox away.

Customer support just cherry on the tart, too slow and fuzzy responses, promised to escalate to relevant department when simply asked to release the mailbox so I can use it right with Google.

A V O I D

As a start-up, our company started using Wix a little over a year ago to build a website in an effort to establish credibility and raise awareness for our company. Although Wix was incredibly effective at helping us build our website (with no coding experience), transitioning away to a higher fidelity website has been an absolute nightmare.
We haven't had emails for days, and this has happened multiple times.
Overall, Wix has negatively impacted our customers and partners perception of our business.
To top it all off, my team has absolutely no insight into the status of the problem, or if it's even being addressed… realistically, we're at the point that we're seriously considering abandoning resolving this problem, and redoing everything from the ground up - couldn't be any more difficult than this has been.

TL; DR: They can't tell us anything, and they've made it unfathomably difficult to switch our services. 0/10 - would not recommend.

I have used wix for years. The website side of things is great. Once you start using Wix payments that's when you start feeling like a criminal. I have never had a charge back, a customer complaint. However they decided this morning that they're not going to pay out my payout that was due today. Apparently my website was not compliant. Even though there hasn't been an issue in all the years I've had a website. So now my employees will not be paid tomorrow. There is no phone number to contact anyone. They do not respond to emails. They just make you feel like a criminal without any explanation. I would stay away from them at all cost. They have ruined my business, reputation and my ability to pay my employees. They lack human dignity. They lack common curiosity and respect for their fellow man. Regardless of what their response will be I can show anyone that they are liars. That they don't responded and didn't responded. They of course will make me out to be this awful person. Just watch! They will only try to protect their reputation at my expense

I am a new service based buisness, prior to making my first dollar I have been using wix business account for over a year. My first paying client was over 2 weeks ago and I have STILL not got paid! After hours of trying to get someone to speak with I was advised I would receive my payout on 9/10, exited to finally get paid I check my bank account and nothing has been deposited! I check their payout schedule and now it shows online I'm "estimated to receive my money on 9/15"! So 3 fckn weeks so receive $ that is already mine and they just keep pushing back the date! I used 2 other booking sites and receive my payouts nightly, I am beyond disgusted at this situation! I need my fckn money!

I've been trying to reach anyone who can help me after they refunded my domain fee without my permission & then canceled my domain. My website is not up at all & no one will help me but I'm still paying. 4+ hours over 2 days on the phone in cues, talking to reps who can't help, being told they're too bogged down to respond... and they won't even consider refunding the rest of my subscription so I can go to a platform who can actually assist their subscribers? I've been with them for 6 years! No help, none at all?! Incredibly disappointed with this company!

I paid a designer to make a site. Now I need access to what I own Wix will not speak to me, said I can not verify it. They have no real customer service, people to call. Not in the US. It was paid with my cc and it is my name in the website and the account. This could have been easily verified.

Garbage service and people.