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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
1 helpful vote
Follow Mark T.
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I both couple of times from them, it was ok. Than, I ordered some decorative stuff absolutely nothing arrived.

The refund is just a scam. I think that all people that were scammed should press joined charges, and close this company, because what they are doing is a froad

Date of experience: August 12, 2022
Wish C. — Wish Rep
over a year old

Hi Mark. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Carole B.
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I have noticed with several orders now that they send you an e-mail that the 15 day window to pick up your package has passed and the package has been returned to sender. An earlier E-mail announcing the arrival of the packager first, never really gets sent, so you don't know the package is there. You get reimbursed for the package but of course not the shipping. I suspect they never ship anything. So they make their money on shipping payments while never shipping the packages, This is likely why they can sell the products so cheaply, because half of the time they don't have to deliver them. Only home deliveries arrive.

Date of experience: August 9, 2022
Wish C. — Wish Rep
over a year old

Hi Carole. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Tennessee
1 review
0 helpful votes
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NO customer support
August 9, 2022

My order was never processed. I have contacted customer support several times to no avail. I sent them proof of order and payment but all I get is an automated answer saying not enough info. I am fed up with WISH and will NEVER do business with them again.

Date of experience: August 9, 2022
Wish C. — Wish Rep
over a year old

Hi Mary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New Zealand
1 review
0 helpful votes
Follow ronal w.
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I have purchased goods from wish over past years and they have been very good products -mainly musical gear / guitar pedals
In covid I was sent a free gift based on my purchases It was months before it came. I had given up on it
Then one day checking my letterbox low and behold! It was there and its real cool. However last month I ordered 3 shirts. They advertise as slim fit therefore I buy 3XL I do that on all slim fit and have no problems
My three shirts stated " instock 3xl" so i paid $63. Total. Delivery time was excellant but all the shirts are way too small and the size tags have been cut off.! This suggests a fraud or scam of some sort. Very bad practice! Wish has been badly let down! I have notified wish on App. Again I state Wish as I understand are like Amazon. Basicly a platform for purchasing from providers. The provider of the product is at question

Date of experience: August 7, 2022
Wish C. — Wish Rep
over a year old

Hi Ronal. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Colorado
1 review
0 helpful votes
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Screwed me
August 6, 2022

I ordered 6 cubed lights for my jeep. A few days 2 of my lights showed up. Wish marked the order as complete and I did not receive the rest of my order. Wish will not return any of my emails.

Date of experience: August 5, 2022
Wish C. — Wish Rep
over a year old

Hi Jeremy, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New Jersey
1 review
0 helpful votes
Follow J K.
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Fake products
August 5, 2022

All my orders cost more in wish shopping. They all not working items, and they don't refund, very bad customer service.

Date of experience: August 5, 2022
Wish C. — Wish Rep
over a year old

Hi Jk. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

South Dakota
2 reviews
21 helpful votes
Follow Patricia K.
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I ordered 3 items from wish, the seller never shipped them, there is no tracking, Wish CS has been useless, giving only canned responses, Had to file a dispute with my bank to get my money back, STAY AWAY FROM WISH< THERE SELLERS ARE SCAMMERS

Date of experience: August 2, 2022
Wish C. — Wish Rep
over a year old

Hi Patricia, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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REFUND NOT RECEIVED
August 1, 2022

I ordered a pH meter. Wish said the supplier could not send it and would refund my money.
I paid $96 and wish acknowledged that amount.\
The refund never came in two months. WISH returned $59 to the wrong credit card company
Still waiting for my money.

Date of experience: August 1, 2022
Wish C. — Wish Rep
over a year old

We're here to help, Andy! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

New York
1 review
0 helpful votes
Follow mark g.
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STAY FAR FAR AWAY
July 29, 2022

This place is a total rip off, most all items are cheap, you pay more on shipping then what the item is worth and if they do a bait and swish on you, they will only give a refund of the item and not shipping. The other catch is that they give you wish cash as a refund and so they still get the money. So if you like to get ripped off then this place is for you.

Date of experience: July 29, 2022
Wish C. — Wish Rep
over a year old

Hi Mark. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Kentucky
2 reviews
0 helpful votes
Follow Barb S.
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Stinky coin purse
July 23, 2022

I purchased a coin purse It arrived but it was smelly. It smells somewhere between musty and moldy. I would never use it because I would be to embarressed to pull it out of my purse, it smells that bad. I sure would not want to put it in my purse because the way it smells it would stink up everything in my purse. It was a totally waste of money.

Date of experience: July 23, 2022
Wish C. — Wish Rep
over a year old

Hi Barb, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
2 helpful votes
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I have been tried to get my money back for 3 items i ordered... in March. They sent to wrong place. I also paid postage... its July now... still no money no refund... I keep telling you can't refund prepaid visa card...

I have deleted the app... after 5 months emails back and forth.

Items inferior they don't fully refund your money... 5 months now... very poor service think twice before you use this company

Date of experience: July 23, 2022
Wish C. — Wish Rep
over a year old

Hi Theresa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
Follow Henry H.
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Far wish
July 21, 2022

Im very dissapointing with the carrier servises they used UPS, USPS, They always late and troubles with all deliverys, or take them to wrong adresses always

Date of experience: July 21, 2022
Wish C. — Wish Rep
over a year old

Hi Henry. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
1 helpful vote
Follow Ricardo C.
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Hello ppl. Do not buy $#*! from wish except those chip $#*! where you pay one dollar and 10 for shipping its how they ripped people. I ordered Three scooters they delivered to different States I been asking for my refund and they ended up blocking me for mensages now I can not get ahold of them. It says the money went back to my bank in which never did and They blocked me so I can not get ahold of anyone there. They just stoled my money if anybody is filing a litigation against whish please reply because according to the USPS they're having so many complaints of fraud

Date of experience: July 20, 2022
California
1 review
0 helpful votes
Follow william g.
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Always the wrong item and I can't take a pic of it, very dissatisfied with WISH and will not order any more. Why do you require a pic when I'm telling you these are not what I ordered and I'm done with WISH very upset

Date of experience: July 20, 2022
Wish C. — Wish Rep
over a year old

Hi William. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Arizona
1 review
6 helpful votes
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Wish is the Best!
July 17, 2022

I have been a Wish.com customer for a while now. I have always been happy with the quality of any type of item purchased from them. Recently I tried purchasing items from a couple of copycat websites. That was a mistake. The quality of those items was very poor. From now on, I will only buy clothing, jewelry, and any other merchandise from Wish.com. Thank you Wish for always being reliable.

Date of experience: July 16, 2022
GB
1 review
0 helpful votes
Follow fuck o.
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$#*!ing stupid
July 15, 2022

If your item is out of stock wish automaticaly refunds your item and charges you for it. So $#*!ing anoying.

Date of experience: July 15, 2022
Wish C. — Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

South Africa
1 review
0 helpful votes
Follow george v.
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Very bad customer service
July 12, 2022

VIEWED products on Wish website
Paid via pay pal and the amount was paid to wish
No items were recorded on history on wish
Tracking number is not correct
It is scary to buy and you have no record on WISH site with purchases
And tracking is wrong
I think their systems do not work properly

Date of experience: July 12, 2022
Wish C. — Wish Rep
over a year old

Hi George. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Colorado
1 review
3 helpful votes
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The person who helped me was check on my status. 6YA he was doing amazing job! I really appreciate you.

Date of experience: July 11, 2022
Australia
1 review
0 helpful votes
Follow Ben T.
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Was double charged on my credit card for the same order that was already paid. Wish charged my card a day later without authorisation for the same order and even charged me at higher shipping rates without the discounts I used. Customer service took 2 days to reply with a generic response.
I provided them a snapshot to the message centre of my original order and the duplicate order charged. The duplicate order had a different order number. I provided a snapshot of bank statement clearly showing two different dates of being charged. All the evidence was in front of them. I even called the bank and provided a transaction authorisation number so they could reverse it.

Wish said I should reset my app( which is garbage) and claimed my order numbers were invalid. Even though they had a snapshot from their own site of both orders.

I told them I'm disputing the merchant ID transaction if they don't refund me. I heard nothing back from them so hopefully the bank can sort it. Never leave your card details on their site like eBay. They don't provide any transparency in their site. And there is no customer service except a massage centre, they don't reply to emails.

Shipping is almost double what you buy. The site is Chinese BS. You have no backup if something goes wrong despite their claims.

Be very careful.

Date of experience: July 11, 2022
Wish C. — Wish Rep
over a year old

Hi Ben, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Malaysia
1 review
0 helpful votes
Follow Norhanis N.
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I'm Hanis Neo from Malaysia. My local bank account experienced unlawful deductions and I received 27 notifications of unauthorized transactions by wish.com siphoning off my money from my local bank account. It happened on July 6th 2022 and those transactions happened in a minute at 04:28am local time. I was charged using CAD8.44 (27times)and I suffered losses amounting to RM811.17. I have reported the matter to the bank and also the police for further investigations. I hope wish.com would be held liable for allowing scammers to use the platform. wish.com should be aware of illegal and suspicious transactions.

Please investigate the matter. Thank you.
Regards,
Hanis Neo
Kuala Lumpur, Malaysia.

Date of experience: July 8, 2022
Wish C. — Wish Rep
over a year old

Hi Norhanis. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.