Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
Follow Denise C.
Unfollow Denise C.
Share Review
Report Review

Wish is great very good prices.
January 13, 2018

The only thing is some store say you are going to get your order. In a time limited and your order either come very very later. Or some time it don't come at all. But overall. I love wish and i thank god for wish.

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
Follow Rose S.
Unfollow Rose S.
Share Review
Report Review

Great shopping
January 13, 2018

Love browsing through the items I am interested in. The delivery is quick. Just love Wish and will continue to always buy from Wish.

Date of experience: January 12, 2018
Georgia
1 review
0 helpful votes
Follow Kim S.
Unfollow Kim S.
Share Review
Report Review

Everthing i bought has been good quality and good prices and it almost always comes in before the due date and if it doesnt come in on time they have always made it right. I love shopping here.

Date of experience: January 12, 2018
Georgia
1 review
0 helpful votes
Follow Gloria R.
Unfollow Gloria R.
Share Review
Report Review

Just what I needed very satisfied
January 13, 2018

Satisfied with my purchase it was everything I expected it to be. No problems at all. I would refer this company to all my friends and family.

Date of experience: January 12, 2018
Canada
1 review
0 helpful votes
Follow Elizabeth L.
Unfollow Elizabeth L.
Share Review
Report Review

Good
January 15, 2018

Bought 3 different times tablets and the 3 of them were broken. Not happy with that. I don't understand how this items are not checked before delivery

Date of experience: January 12, 2018
Florida
1 review
0 helpful votes
Follow Rose H.
Unfollow Rose H.
Share Review
Report Review

Up set
January 15, 2018

Still have stuff I ordered and never received. I have gone out to the website and clicked on I haven't received the item and it tell me to wait til whatever date it said and still nothing. I don't think I will be shopping on wish anymore.

Date of experience: January 12, 2018
Florida
2 reviews
0 helpful votes
Follow Kate V.
Unfollow Kate V.
Share Review
Report Review

Muy mal servicio
January 13, 2018

Lo que pedí nunca llego y no me regresaron el dinero, reclame y me dijeron que había pasado mucho tiempo y que lo sentían. Nunca mas compro con ustedes

Date of experience: January 12, 2018
Virginia
2 reviews
0 helpful votes
Follow Tammy M.
Unfollow Tammy M.
Share Review
Report Review

They sell wonderful products
January 13, 2018

I'm always satisfied with what I buy from wish however I wish that items can come quicker in the mail also there has been a few times when I never received my product

Date of experience: January 12, 2018
Oregon
1 review
0 helpful votes
Follow Aisha E.
Unfollow Aisha E.
Share Review
Report Review

Ur wish ur the best.
January 13, 2018

You guys are amazing and faithful I love your items and everything I want I found it in your appI will tell all my friends and family to download your app I already tell some of them and they download the app and they thank me so much that I tell them the best app ever.

Date of experience: January 12, 2018
Washington
1 review
0 helpful votes
Follow A D.
Unfollow A D.
Share Review
Report Review

Excellent Service - Great Prices
January 13, 2018

If you don't mind waiting for an item, Wish is the best place to shop. I have purchased several craft items for a lot less than you would pay for purchasing from your local store.

Date of experience: January 12, 2018
Nevada
1 review
0 helpful votes
Follow Jonathan G.
Unfollow Jonathan G.
Share Review
Report Review

Not dependable
January 15, 2018

Lots of my orders didnt arrive. Although I was given a full refund, I just find it a waste of time browsing through all the products, pick something that I really like then the product wouldnt be delivered anyway after waiting a month or so.

Date of experience: January 12, 2018
Canada
1 review
0 helpful votes
Follow Dale W.
Unfollow Dale W.
Share Review
Report Review

Good times lately
January 13, 2018

Long wait times take some of the fun out of the experience shipping needs to be faster all is well...

Date of experience: January 12, 2018
Australia
1 review
0 helpful votes
Follow Natasha B.
Unfollow Natasha B.
Share Review
Report Review

Amazing
January 13, 2018

Everything is really good every product is amazing the only thing youd need to fix is your customer service I ordered a phone case still havent received it

Date of experience: January 12, 2018
South Carolina
1 review
0 helpful votes
Follow Laurie L.
Unfollow Laurie L.
Share Review
Report Review

Great Products!
January 13, 2018

I really enjoyed all of the products that I purchased from Wish. I will definitely shop here in the future!

Date of experience: January 12, 2018
Ohio
1 review
0 helpful votes
Follow Denise G.
Unfollow Denise G.
Share Review
Report Review

Its fun to shop
January 13, 2018

I have always been satisfied with Wish. I have had to ask for a refund and its was taken care of right away! Pleased to know this site will be true to their word and refund your money if you have a problem. I have shopped many times on this site.

Date of experience: January 12, 2018
Maryland
1 review
0 helpful votes
Follow M B.
Unfollow M B.
Share Review
Report Review

Few products are absolutely worth buying from wish but price vary, though having better products wish is not accurate in presenting on mobile app this is what I personally feel

Date of experience: January 12, 2018
Colorado
1 review
0 helpful votes
Follow Miranda P.
Unfollow Miranda P.
Share Review
Report Review

I did not receive this product
January 13, 2018

I wanted this product but i did nit recieve it
I thought it was so beautiful and i hope to get it. Thank you very much for all your help

Date of experience: January 12, 2018
Maine
1 review
0 helpful votes
Follow Brenda L.
Unfollow Brenda L.
Share Review
Report Review

I love this site
January 13, 2018

I love wish app they have all the things that you would love to go for your love ones and for your self

Date of experience: January 12, 2018
Michigan
1 review
0 helpful votes
Follow Brian L.
Unfollow Brian L.
Share Review
Report Review

I find so many of the exact same items in your site with so many different prices that it is difficult to find the best deal.

Date of experience: January 12, 2018
Missouri
1 review
0 helpful votes
Follow Jessica S.
Unfollow Jessica S.
Share Review
Report Review

Still havent recieved item
January 15, 2018

Whem items arrive all is well but more often then not my package nevet shows up. Frustrating after already waiting a month.

Date of experience: January 12, 2018