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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Florida
1 review
3 helpful votes
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Wish is a scam
November 22, 2019

You order a free one or 50 cents its a come on. They tell you you were not the first one to buy so you have a choice of a 14 day refund if it ever comes or you get to put it in wish cash, yesterday I had 5 special orders none of them made it scam scam scam!

Date of experience: November 21, 2019
New York
1 review
4 helpful votes
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Poor customer support
November 15, 2019

I received email from wish.com confirmed I change email address, I try to sent email from my backup email address to their customer support regarding I never change email address also I can't log in to wish aap because I even can't receive the reset password link they sent to my original email address, but they never answered I try to call the customer support and no one answer the phone. I am worry my account was get hack but they do nothing to protect customer accounts safe. This is a very dangerous website.

Date of experience: November 15, 2019
Canada
1 review
0 helpful votes
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First buyer 1.00 scam
November 15, 2019

Wish has some good deals but be careful of promotions some are in place only to benefit wish such as there first buyer 1dollar promo this is a scam I have friends and family who have put through orders for this promo and have never been the first buyer including myself we have put in well over 1000 orders and have never been the first buyer so do yourself a favour and don't waste Ur time wish is good for savings but can also be quite sneaky although it don't do any harm financially to u it does still cost u time and frustrations

Date of experience: November 13, 2019
Nevada
1 review
11 helpful votes
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WISH APP VERY MISLEADING
November 9, 2019

Wish app is misleading! They are basically Ebay! Wish is the middleman of Ebay. At least Ebay is TRANSPARENT about the SHIPPING date prior to purchasing the item; at least Ebay is TRANSPARENT about the COUNTRY and BUSINESS your making the purchase from. SHIPPING, COUNTRY AND BUSINESS information is crucial information to disclose to the customer while assisting us make a wise decision about our purchase and investment. Wish wont be in business very long, once the customer begins to connect the dots, they will go directly with Ebay by removing the middleman and paying less for their products.

Date of experience: November 9, 2019
South Africa
1 review
2 helpful votes
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Bad Service
November 8, 2019

I never received the items that I ordered and paid for! I don't want a refund, I want the items that I paid for!
After two years these items were never delivered, I want these items or an equivalent to these items.
If you cannot supply these items, I will have my money back in credit with interest over two years.
You failed to deliver, I did not do anything wrong. You are acting like criminals now

Date of experience: November 7, 2019
Wish C. — Wish Rep
over a year old

Hi Willie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
4 helpful votes
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This is a scam!
November 8, 2019

They don't send you the items and when you request a refund, they tell you "too bad!". SCAM! DO NOT BUY FROM THEM!

Date of experience: November 7, 2019
Wish C. — Wish Rep
over a year old

Hi Melissa. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Italy
3 reviews
19 helpful votes
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I have bought several items from wish but got several times items not as described more precisely like a WiFi cam not working, a dog bed sold as waterproof but absorb water like any other fabric I complained to them and waiting for the full refund, I think wish has no quality control and doesn't give any satisfaction by replying to show they improving them business.

Date of experience: November 7, 2019
Wish C. — Wish Rep
over a year old

Hi Francis. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Italy
1 review
6 helpful votes
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Nice site
November 9, 2019

Very nice site, I didn't know whether to trust so I decided to take advantage of a promo in which I can give a code that reaches 50% discount on the total cart, in exchange wish will send me further discounts on some products that interest me. (DISCOUNT CODE)( yltwdyp)
I recommend always using new accounts to get free shipping, and maybe using this code you will be able to get products at prices tending to cents found on the street!
Good luck!

Date of experience: November 7, 2019
Wish C. — Wish Rep
over a year old

Hi Claudio. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Illinois
1 review
5 helpful votes
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As the majority of items are from chinese sellers, lower case intended, expect inferior quality and poor communication. Also have found that shipping/tracking updates are totally bogus. While there are a few good sellers, most are sub-par at best. While I dislike eBay and Amazon, at least they are above board and forthright, when it comes to shipping and taking care of your complaints. Wish has zero/no way of contacting support directly. From now on I'll just pay extra $ to get better quality and service. AVOID Wish unless you are a total idiot!

Date of experience: November 6, 2019
Wish C. — Wish Rep
over a year old

Hi James. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Illinois
1 review
2 helpful votes
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Over the last week I have Purchased over 100 items on wish. Amazingly after my purchases I receive a email from Wish stating> Unfortunately we couldnt process your purchase in time to buy the items! 98% of my purchases didnt go through! They have items listed at a cheap price and then you pay for them> It Is Amazing That They Snatch Your Money Up So Fast For The Purchase> But After the PMT Is Made> Then You Receive The Almighty Email>>Then you have to work like hell just to get a refund! TOO MUCH BS FOR ME! Wish should not be allowed to sell product to anyone in the USA Period! Scam Your Products In China! You can't ever call them to get help on ANY ISSUE! Disgusting Website> DO NOT BUY From THESE SCAMMERS! SHUT THEM DOWN!

Date of experience: November 6, 2019
Wish C. — Wish Rep
over a year old

Hi Bryan. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

AE
1 review
2 helpful votes
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I purchased a leather bag from Wish.com. They said it had been delivered on 26 October 2019... to someone in the US. I live in the UAE - WTF? I have messaged them countless times for an answer on this issue, with absolutely no reply. DO NOT BUY from them as they are scammers.

Date of experience: November 3, 2019
Wish C. — Wish Rep
over a year old

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
1 review
8 helpful votes
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$. 50 SCAM
November 1, 2019

They offer a deal where the first item sold per day is only. 50. If your not the first order of the day you get a refund. Seems risk free and simple. What's to lose I thought. I went crazy buying hundreds of. 50 items hoping I would win at least a couple or a few maybe. None. I won nothing but that's not the bad part! I heard nothing for days so I finally poked around the Wish site and hidden in an obscure Notifications area were 400+ messages telling me I hadn't won and then said... Start the action of a REFUND. The process takes about 5 mins... EACH! I now have to go through this process over 400 times. I think they count on us lazy Americans saying "screw it, it's only
50 cents" and then they've score (in my case $249)thousands from us morons for giving us ZERO in return.

+1
Date of experience: November 1, 2019
Wish C. — Wish Rep
over a year old

Hi Sebastian. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
3 reviews
8 helpful votes
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First off, the only clothing I've bought from wish is socks, which are fine, if a little smaller than most American socks, and underwear, which is sized much smaller than the stated sizes. So I wouldn't recommend buying clothing, other than socks, from this site.

Most of what I buy are cheap tchotchkes, and I have been very satisfied with the quality of most of the items, and definitely with the price. I have also ordered some, ahem, adult toys, and those have all been of very good quality. Some even came with handwritten notes. Delivery can take a while, and I have had a few items that have never been delivered. However, when I've informed their customer support, they've given me a refund.

Keep in mind that this is not a website like Amazon. This is a website where different sellers, or "shops" can sell items. The website is, I think, trying to do their best to improve their customer service. One other thing- this website is based in China, where probably 90% of our goods come from anyway. To make a blanket statement that the items they sell are "fake" or poor quality ignores the fact that almost everything we buy comes from the same place.

Date of experience: October 31, 2019
NL
2 reviews
2 helpful votes
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Todo falso y tarda mucho
October 30, 2019

Todo lo comprado es falso, y ademas tardan mucho en entregar. Dando largas y demoras, no lo recomendaria

Date of experience: October 30, 2019
Wish C. — Wish Rep
over a year old

Hi Mireia. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
3 helpful votes
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Fraudulent Charges
October 29, 2019

Wish allowed my wife's account to be hacked. The person changed the email address on the account and charged over $500. There was never any notification from Wish that changes were being made until it was too late. Wish's security is terrible. Attached are pictures of the messages received regarding the fraudulent purchase

Date of experience: October 29, 2019
Wish C. — Wish Rep
over a year old

Hi Jason. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
2 reviews
3 helpful votes
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You never know which items you will receive, or when, lots of items don't reach me so they refund but I ordered because I wanted those items very stressful to contact wish as you never get to speak to someone and when they do email back, they are uneducated about the simplest questions about my orders. I end up having to email again with still no reasonable response. I get told that shippers don't always get the proper tracking numbers. Very unprofessional and with all the mail thefts I will not be ordering from wish any longer. Shipping is always more then the item so, in my opinion this is a gimmick for some of wishes stores to make interest on our money without sending the product. Over a month later you get a refund.

Date of experience: October 28, 2019
Wish C. — Wish Rep
over a year old

Hi Julie. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Poland
1 review
1 helpful vote
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Good to have them around
October 28, 2019

Little update to this article - Did you know that Wish.com is doing big expansion on European market now. They offer local stores good contitions for enable customers to pick up goods from local stores immediately after buying - this push theam ahead befor ali express - in my country is around 100 stores but I know that % of stores in other European countries is much higher and grom much faster. Wish also give to stores manager special employ discount code even 50 % off like this one XPXJGJY to give local customers and their are paid for that - code works and is unique for each store but its stronger then any other in the app - This is smart plan that can change thisk of buying in future but also can double china stuff around us Greetings from Poland everyone I hope my post was worth reading

Date of experience: October 26, 2019
Nebraska
1 review
5 helpful votes
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Why doesn't the Fed government investigate wish.com a China base co ripping the American people off.

Date of experience: October 26, 2019
Wish C. — Wish Rep
over a year old

Hi Howard. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New Jersey
1 review
1 helpful vote
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Annoying
October 25, 2019

I ordered many things, but it took a day and a half to "Process" Then over the course of 5 hours, it refunded EVERYTHING. I didn't even want a refund, I waited the the things from my order. NOT a wasted 2 days of my life.

Date of experience: October 25, 2019
Wish C. — Wish Rep
over a year old

Hi Kaycee. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Jersey
3 reviews
3 helpful votes
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Fraud - pure and simple.
October 25, 2019

This is NOT like Amazon or ebay. Amazon does not sell fraudulent items. Ebay has an easy warranty and a numerical trust rating. Wish has nothing. I bought a night-vision infrared monocular. What I got had no night vision and no infrared capability. It was a cheap monocular with poor optics - worth about $5 at a Five-below store, if even that.

Date of experience: October 24, 2019