Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You order a free one or 50 cents its a come on. They tell you you were not the first one to buy so you have a choice of a 14 day refund if it ever comes or you get to put it in wish cash, yesterday I had 5 special orders none of them made it scam scam scam!
I received email from wish.com confirmed I change email address, I try to sent email from my backup email address to their customer support regarding I never change email address also I can't log in to wish aap because I even can't receive the reset password link they sent to my original email address, but they never answered I try to call the customer support and no one answer the phone. I am worry my account was get hack but they do nothing to protect customer accounts safe. This is a very dangerous website.
Wish has some good deals but be careful of promotions some are in place only to benefit wish such as there first buyer 1dollar promo this is a scam I have friends and family who have put through orders for this promo and have never been the first buyer including myself we have put in well over 1000 orders and have never been the first buyer so do yourself a favour and don't waste Ur time wish is good for savings but can also be quite sneaky although it don't do any harm financially to u it does still cost u time and frustrations
Wish app is misleading! They are basically Ebay! Wish is the middleman of Ebay. At least Ebay is TRANSPARENT about the SHIPPING date prior to purchasing the item; at least Ebay is TRANSPARENT about the COUNTRY and BUSINESS your making the purchase from. SHIPPING, COUNTRY AND BUSINESS information is crucial information to disclose to the customer while assisting us make a wise decision about our purchase and investment. Wish wont be in business very long, once the customer begins to connect the dots, they will go directly with Ebay by removing the middleman and paying less for their products.
I never received the items that I ordered and paid for! I don't want a refund, I want the items that I paid for!
After two years these items were never delivered, I want these items or an equivalent to these items.
If you cannot supply these items, I will have my money back in credit with interest over two years.
You failed to deliver, I did not do anything wrong. You are acting like criminals now
They don't send you the items and when you request a refund, they tell you "too bad!". SCAM! DO NOT BUY FROM THEM!
Hi Melissa. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
I have bought several items from wish but got several times items not as described more precisely like a WiFi cam not working, a dog bed sold as waterproof but absorb water like any other fabric I complained to them and waiting for the full refund, I think wish has no quality control and doesn't give any satisfaction by replying to show they improving them business.
Hi Francis. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Very nice site, I didn't know whether to trust so I decided to take advantage of a promo in which I can give a code that reaches 50% discount on the total cart, in exchange wish will send me further discounts on some products that interest me. (DISCOUNT CODE)( yltwdyp)
I recommend always using new accounts to get free shipping, and maybe using this code you will be able to get products at prices tending to cents found on the street!
Good luck!
Hi Claudio. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
As the majority of items are from chinese sellers, lower case intended, expect inferior quality and poor communication. Also have found that shipping/tracking updates are totally bogus. While there are a few good sellers, most are sub-par at best. While I dislike eBay and Amazon, at least they are above board and forthright, when it comes to shipping and taking care of your complaints. Wish has zero/no way of contacting support directly. From now on I'll just pay extra $ to get better quality and service. AVOID Wish unless you are a total idiot!
Hi James. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Over the last week I have Purchased over 100 items on wish. Amazingly after my purchases I receive a email from Wish stating> Unfortunately we couldnt process your purchase in time to buy the items! 98% of my purchases didnt go through! They have items listed at a cheap price and then you pay for them> It Is Amazing That They Snatch Your Money Up So Fast For The Purchase> But After the PMT Is Made> Then You Receive The Almighty Email>>Then you have to work like hell just to get a refund! TOO MUCH BS FOR ME! Wish should not be allowed to sell product to anyone in the USA Period! Scam Your Products In China! You can't ever call them to get help on ANY ISSUE! Disgusting Website> DO NOT BUY From THESE SCAMMERS! SHUT THEM DOWN!
Hi Bryan. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I purchased a leather bag from Wish.com. They said it had been delivered on 26 October 2019... to someone in the US. I live in the UAE - WTF? I have messaged them countless times for an answer on this issue, with absolutely no reply. DO NOT BUY from them as they are scammers.
Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
They offer a deal where the first item sold per day is only. 50. If your not the first order of the day you get a refund. Seems risk free and simple. What's to lose I thought. I went crazy buying hundreds of. 50 items hoping I would win at least a couple or a few maybe. None. I won nothing but that's not the bad part! I heard nothing for days so I finally poked around the Wish site and hidden in an obscure Notifications area were 400+ messages telling me I hadn't won and then said... Start the action of a REFUND. The process takes about 5 mins... EACH! I now have to go through this process over 400 times. I think they count on us lazy Americans saying "screw it, it's only
50 cents" and then they've score (in my case $249)thousands from us morons for giving us ZERO in return.
Hi Sebastian. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
First off, the only clothing I've bought from wish is socks, which are fine, if a little smaller than most American socks, and underwear, which is sized much smaller than the stated sizes. So I wouldn't recommend buying clothing, other than socks, from this site.
Most of what I buy are cheap tchotchkes, and I have been very satisfied with the quality of most of the items, and definitely with the price. I have also ordered some, ahem, adult toys, and those have all been of very good quality. Some even came with handwritten notes. Delivery can take a while, and I have had a few items that have never been delivered. However, when I've informed their customer support, they've given me a refund.
Keep in mind that this is not a website like Amazon. This is a website where different sellers, or "shops" can sell items. The website is, I think, trying to do their best to improve their customer service. One other thing- this website is based in China, where probably 90% of our goods come from anyway. To make a blanket statement that the items they sell are "fake" or poor quality ignores the fact that almost everything we buy comes from the same place.
Todo lo comprado es falso, y ademas tardan mucho en entregar. Dando largas y demoras, no lo recomendaria
Hi Mireia. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Wish allowed my wife's account to be hacked. The person changed the email address on the account and charged over $500. There was never any notification from Wish that changes were being made until it was too late. Wish's security is terrible. Attached are pictures of the messages received regarding the fraudulent purchase
Hi Jason. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
You never know which items you will receive, or when, lots of items don't reach me so they refund but I ordered because I wanted those items very stressful to contact wish as you never get to speak to someone and when they do email back, they are uneducated about the simplest questions about my orders. I end up having to email again with still no reasonable response. I get told that shippers don't always get the proper tracking numbers. Very unprofessional and with all the mail thefts I will not be ordering from wish any longer. Shipping is always more then the item so, in my opinion this is a gimmick for some of wishes stores to make interest on our money without sending the product. Over a month later you get a refund.
Hi Julie. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Little update to this article - Did you know that Wish.com is doing big expansion on European market now. They offer local stores good contitions for enable customers to pick up goods from local stores immediately after buying - this push theam ahead befor ali express - in my country is around 100 stores but I know that % of stores in other European countries is much higher and grom much faster. Wish also give to stores manager special employ discount code even 50 % off like this one XPXJGJY to give local customers and their are paid for that - code works and is unique for each store but its stronger then any other in the app - This is smart plan that can change thisk of buying in future but also can double china stuff around us Greetings from Poland everyone I hope my post was worth reading
Why doesn't the Fed government investigate wish.com a China base co ripping the American people off.
Hi Howard. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I ordered many things, but it took a day and a half to "Process" Then over the course of 5 hours, it refunded EVERYTHING. I didn't even want a refund, I waited the the things from my order. NOT a wasted 2 days of my life.
Hi Kaycee. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
This is NOT like Amazon or ebay. Amazon does not sell fraudulent items. Ebay has an easy warranty and a numerical trust rating. Wish has nothing. I bought a night-vision infrared monocular. What I got had no night vision and no infrared capability. It was a cheap monocular with poor optics - worth about $5 at a Five-below store, if even that.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Willie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.