WiseReviews 66

Not recommended! Risk of losing your money.

I have been quite satisfied until my account has been closed with quite much money on it. The customer support replied I didn't prove the origin of money, but despite the fact I send all my bank statements available, I'm still writing emails and nobody replies. Apart, the page refers to a set of infinite documents why an account can be closed, meaning "closed just because we wanted to". Already two weeks to go. They gave an email and simply ingore while the customer support was quite quick.

Not recommended.

Long story short: Wise is supposed to refund me a transfer for an important amount of money, but they haven't done it and more than two months have passed since the moment I made the transfer.

The long story:

After my fiasco trying to use Remitly for sending money to my family, I decided to try Wise. After the initial registration and getting my bearings in their interface, I was able to take their service for a test drive. I sent a small amount of money to someone in another country, where they received it in a different currency. Everything went smooth.
The Wise platform's interface is pretty clear and self-explanatory and their fee schedule is straightforward and the fees reasonable.
For my type of use (that is, simply sending money to another party) the platform does exactly what I needed.
The one "minus" is that they keep your money in their system for several hours for an unknown reason. I guess that's how most financial institutions operate.
Having done a few transfers to date, my overall experience with Wise has been "cautiously positive".