WiseReviews 66

Wise repeatedly suspended incoming transfers from my main clients in Germany for no reason. The apologetic customer service never answered my questions.
For the past five days, I've been attempting to resolve this issue by contacting customer service multiple times. However, like most customer service representatives, they only offer sympathetic phrases such as "I understand your frustration." The information I received from Wise is quite alarming. It appears that Wise utilizes artificial intelligence to identify suspicious or fraudulent transactions. Strangely enough, after five years of recurring transfers from my German client to my company in California, the system suddenly flagged something as suspicious. This is perplexing, as the transfers have always included a sequence of letters and numbers that serve as my client's accounting references. Despite my client's explanation of these references, the transfer and the associated funds vanished without a trace. When I inquired about the whereabouts of the money, the staff at Wise were unable to provide any answers. Subsequently, some technical individuals claiming to represent Wise contacted me, and we spent numerous hours attempting to rectify the issues with my account. Unfortunately, they were unsuccessful. At this point, it remains unclear whether the money is being returned to my client, returned to my account, or stuck in limbo. The staff at this supposedly remarkable bank have been unable to provide me with any information, and after five days, my money has yet to be returned, as is the case with my client. I have been calling Wise twice daily, explaining the situation to their customer service, but for five days, no one has been able to resolve my problem. When entrusting my finances to a financial institution, I expect a significantly higher level of service. This unprofessionalism raises serious concerns about the security and safety of my funds. Undoubtedly, this has been the most dreadful banking experience of my life, and I strongly caution others against using Wise. Considering the harm caused to my company and the strain on my relationship with my client, I am now pursuing legal action against Wise.

I had been using Wise on and off for about a year before things became RIDICULOUSLY complicated. One small transfer (150 EUR) took 3 weeks. Another 200 EUR transfer took 4. They keep refunding money to your account due to "financial regulations" which are never explained. The customer service is trained to send a list of responses no matter what your concern is.

It's like a black box. You try to send your money with no idea IF or WHEN it'll be transferred. And if by any chance you fail to provide a response to a question THEY ask within 2 days - WHOA! Threatened to cancel your account completely!

NEVER EVER using it again.

On 13th of April, I placed a payment from Estonia to HK, that Wise promised to deliver in one day. And indeed in their app it shows up as SUCCESSFULLY DELIVERED.
Yet, three weeks later I asked my supplier "where is the merch?".
Wise never delivered the money. Neither have they returned it.

I have been a customer of Wise for several years. Today, I wanted to make a transfer of Euro 100 to my daughter's account in Germany, the same bank account to which I have transferred funds through Wise several times in the past 3-4 years. However, today, there was a screen notification stating "Sorry, funds can not be sent to this recipient". When i emailed Wise, I got a reply from a guy called Sourab stating that the transfer can not be made and no reason can be given.
I think Wise is avoiding small transfers and going into transferring big chunks of money the origin of which may be questionable. I am sure the diligent authorities in Singapore will take the required action.

I'm currently living in South Korea but I don't have a bank account here so sometimes my foreign friends give me cash if they owe me money. However, not everyone carries cash here since money transfer (domestically) is very convenient until my friend recently shared Wise!

I've never used Wise before (US bank transfers like Zelle or Venmo/Paypal). My friend told me they recently rebranded/updated their look to a green style and that she uses this service between her Korean and US friends or other countries because sometimes Paypal charges fees etc~

I would say if you're skeptical send like half or whatever amount you're comfortable with first if you don't want to send a big bulk!

Scam. 100gbp transaction takes 3 months. What a scam. Using people's money for there own benefits...

I will tell my story with Wise (unfortunately it will not be love story):

2of July 2022 - I started using Wise.

5th January 2023 - my account was blocked after I send all documents, that prove my source of funds (in my case it was my husband`s proofs of being Individual Entrepreneur and Tax Declaration, our certificate of marriage).

5th of January 2023 - I left an appeal, that was promised to be answered during 20 working days.

30 of March 2023 - no answer from Wise.

Wise blocked all my money (my and my family) - rather big amount and left us in bad situation as we are Ukrainians and had to leave our home.

Wise does not answer for almost 3 months now.

I warn everyone to be very careful about this "bank", they can be fraud as I am not sure if I have my money back as there is no answer for 3! Months already.

I do not recommend Wise for sure!

I'm a very patient and understanding person, but after 37 days, 4 emails, 1 in-app message, and 3 phone calls resulting in 2 escalations, my measly $75 transfer was *still* pending...until I canceled it moments ago. After that experience, why should I ever use Wise again?

I submitted all of the information that Wise asked for: name, address, verified my phone number, social security number, passport, verified my selfie, everything. All three customer service reps told me everything looked fine and normal (two of those reps escalated my transaction). Yet after 37 days of waiting, it still wasn't enough for Wise to complete the transfer.

See attached screenshot as evidence.

If you are a freelancer, I would highly recommend this site. Much better than the crooks at payoneer, but they have stricter policies (which in the end is better for its users).

They have many verifications initially (which took time and were a drag) but once an account is verified, than it was a breeze. Their rates are one of the best and transfers are almost instant. Some countries are not yet supported (esp business payments) but they have a good support

If 10 stars were possible, I would've given. Brilliant and excellent service. So far works nicely...Easy to use app and smooth transactions. Very happy with the service :)

This service sucks.
DO NOT USE IT.

I tried to send $100 to somebidy in UK, and they took my money & are holding it.
Says they need ID, which I uploaded next day.

MY WORST EXPERIENCE WITH A COMPANY! THIEVES!

They mysteriously removed $875 from my account over a period of 3 months and I hadn't noticed. When I finally emailed and called in about it, they said they were closing my account because it was compromised and they are trying to keep my money safe. I am now unable to open an appeal and it has been 5 full working days since I escalated the concern to them.

When I call support, they are condescending and sound as though I woke them from their sleep! Such a joke!

Use another provider to transfer your money. Transferwise's senior team is a set of racist thieves!

EDIT: Now they have replied claiming to work with 100+ nationlities...GARBAGE. You work with people from DIFFERENT RACES and you TREAT THEM DIFFERENTLY. You treat some with respect and have total disregard for others.

A representative replied to me arguing that they were not able to confirm account compromise and would not be able to return my money, then told me I could try opening an appeal. THEY SENT ME A LINK THAT TAKES ME IN A LOOP!

I WILL CONTINUE TO WRITE REVIEWS ON EVERY AVAILABLE PLATFORM I FIND SO MANY OTHER PEOPLE CAN KNOW ABOUT YOUR COMPANY AND THE SHADY TACTICS YOU USE TO STEAL HARD-EARNED MONEY.

You may have stolen $875 from me, but you will lose millions in profit by the time I am done with you. I work long, hard hours to make $875 and it was unfairly taken away from me. I will stop at nothing to share my experience with others.

Wise blocked my account and asked me for proof of address and income. I have a legally registered company and receive some payments from partners to my wise account. I have sent in the following documents that are not expired etc.: a photo of my ID, proof of address from my local bank, a Bank statement not older than 3 months, screenshots from partners with payments, an Invoice with the data they asked for. They still ask for documents. At this stage, I feel like being a called fraudster.

Wise promised same day interact transfer to Kenya. They accepted my transfer by Interac and DID NOT DELIVER OR ATTEMPT TO DELIVER TO KENYA

Instead they locked my Wise account without notice which prevented me from cancelleing the transfer.

Then it took me 10 days, and so many phone calls and emails that I lost count to recover my money.

Despite numerous subsequent email, messenger and phone call attempts they steadfastly refuse to explain their action

Worst customer service experience I have ever had, which is saying a lot from someone who deals regularly with Canadian banks and mobile communication providers

I opened 4 different accounts with them and ordered the card. When i started asking questions, they deactivated my account! RUN and DO NOT EVEN TRY THIS WEBSITE! They're not even based in USA!

Totally untrustworthy. I have used this company in the past to transfer funds. They have been slower than there claims, but it work. I attempted to transfer to a person I had transferred to again. Even though I had and existing account and transferred to the recipient before. I was directed to confirm to ACH debits made to my account after a delay of 2 days. I did that. Then after several more days I recieved a message that my funds were being refunded with no explaination. I called customer service and they said my money was being returned because they need a copy of my ID to confirm my idenity. I did that when I set up the account and made previous transfers! They said an email would have been sent asking for the ID. I was not sent an email and their rep confirmed that. Said they must have made a mistake, but they would still need ID and that an 'actual' person needed to review the ID and it would take a week! Now waiting 1-3 days to get my funds back. Sent a new transfer immediately VIA XE. Not hassle there. Didn't need to provide ID or do an ach confirmations to make a transfer.

Wise cancelled our account without notice after we received an unsolicited payment from a Russian citizen. It has been over a month, and our funds are still withheld. It could have killed our business.

Fraudsters blocked the account and do not want to give back the money!, I condemn! God be your judge!

I have been a Wise customer for a very long time and never had any problems until today. They simply banned my account forever without the right to appeal, without the right to contact the customer support, because I bought cryptocurrency through P2P, and then asked them if it was allowed to do so and if it was not prohibited by their rules. This is the most hurtful and unfair reaction I have ever seen. The most unpleasant impression after such actions.

I am having to desperately write a review given their customer support system appears to function very much so like a Facebook. No one contacted me or attempted to resolve the issues I and my company are now facing. Interestingly once your accounts are blocked you have no access to them so you are unable to access their customer support system through the app and all of your information is no longer available. Allow me to share with you firstly what has happened to a legitimate US company transacting hundreds of thousands of dollars through WISE for over a year and a half. It must be noted that I also had a personal account along with some of the members of my family along with a business account US based and without any notice ALL my accounts were blocked on June the 5th 2022. It must be noted that prior to this sudden move from WISE we had obviously submitted all required documentation as we are fully compliant yet we have been given the run around for weeks. As previously mentioned, once they arbitrarily decided to block our accounts we had to chase them and figure out how to reach them. We tried calling and finally reached someone who assured us they would escalate the issue as he could not find the reason why the sudden blocks yet it has been over weeks and every day we are being given the run around. Please note that they also have blocked thousands of dollars from our business account, my personal and my family's. This is feeling and smelling like a crime and with no recourse from the law we are feeling helpless. I am now in contact with my in house legal counsel and we will begin investigating our legal options to remedy this tragic turn of events. The public needs to be aware that this can happen to them just as it has happened to us. We had our entire financial system for international wire transfers set up through direct deposit through their platform so needless to say this is costing our company money and could have crippled a small operation. I am appealing to the authorities and to the review boards of this financial institution for assistance. I am more than willing to provide my