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Wirex Reviews Summary

The company has garnered a largely negative reputation, primarily due to significant customer complaints regarding account freezes, lack of responsive support, and hidden fees that complicate withdrawals. Many users express frustration over unresponsive customer service and prolonged resolution times, leading to feelings of being scammed. Conversely, a small number of reviews highlight a positive experience with the app's functionality and transaction speed when issues are not present. Overall, the prevailing sentiment reflects a critical need for improved customer support and transparency to restore trust among users.

This summary is generated by AI, based on text from customer reviews

service
22
value
21
quality
22

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Canada
2 reviews
1 helpful vote
Follow Brain L.
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My withdrawal showed as approved on the dashboard, yet the money never arrived in my account.
Edenbury Legal took over communication and applied pressure where I had been stonewalled.
Prior to that, I was stuck dealing with automated responses and closed support tickets.
Each week I was told to wait "another 48 hours," which turned into months.
The stress and uncertainty made me believe the funds were gone for good.
Once Edenbury Legal intervened, the withdrawal was completed without further excuses.

Date of experience: January 13, 2026
Texas
1 review
0 helpful votes
Follow Vivian F.
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Wirex are scammers
January 3, 2026

Méfiez-vous d'eux, ce ne sont que des escrocs. Faites très attention à eux...

Products used:

Everything seemed normal at first, but access to my account was suddenly restricted without any clear reason. Support stopped giving meaningful answers and no timeline was provided. I had a terrible experience with this company and I strongly advise against using their services. I am glad i can share my experience and breakthrough now that i have my money back, Anyone having similar issue should reach out to me via my e-mail (Dianajoy210 @ outlook. com) Talking about it surely helps and I can offer whatever I've learnt to help get your stolen money back.

Date of experience: January 2, 2026
Belgium
1 review
0 helpful votes
Follow Romain Roux g.
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I lost\$150,000 on Wirex, but thanks to **digital-assetrec.com**, I was able to get it refunded. I'm glad I followed their instructions—they really came through for me.

Date of experience: May 23, 2025
Massachusetts
3 reviews
2 helpful votes
Follow Susanne W.
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I got f**k
February 15, 2025

These scammers only request payment, and when it is time to withdraw, they will keep asking for more money for different silly reasons. I was able to get most of my money back by investing in experts, trade+crypts, c0m, online who assisted me.

Glad I had invested my money in Trade_Crypts >. COM, that was the only way for me to regain my losses which had me in panic, won't make the same mistake twice, I will gladly join tradecrypts in my next life, they offer the best profits and referral bonus also getting news of upcoming meme coin which makes it all profitable, free consultation is also available 24/7,not to talk about the less than 12hrs crypto withdrawal of your profit and 24hrs withdrawal for bank withdrawal. They are just the complete investment company for me, no longer interested in another.

Date of experience: October 22, 2024
California
4 reviews
0 helpful votes
Follow Maik S.
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Unfortunately, this story never ends. My funds have been blocked at Wirex since the beginning of November. My account was closed at the end of December and to date I have not received a cent of my money back. Replies to my messages only come about every two weeks. I received confirmation of the payment at the beginning of January, but as I said, nothing has arrived to date. I recently made a breakthrough in my recovery after reporting her to an agency that actually gets the job done. My loss and withdrawal issues were resolved and my money was refunded. My email address is in my profile. Write to me, I am ready to give you helpful tips about my procedures.

Date of experience: February 4, 2025
GB
1 review
0 helpful votes
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Scam!
August 27, 2024

If you or your loved one unfortunately has lost any funds to any fraudulent company, do not be dismayed, with the right hands on the job, you can get it all back, very effective, quick and 100% safe. Get in touch with ASSETSREVIVELIVE

Date of experience: August 27, 2024
NL
1 review
0 helpful votes
Follow Kevin D.
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Opening an account is easy and the service works fine. But dear people who take Wirex for cashback, be warned. If you have more than $1.00 worth of WXT they force you to buy $300 WXT if you want to close your account later. This is a minimum to be able to withdraw WXT and they only close accounts if the balance is less then $1.00. Be careful with these hidden costs!

Edit for readers:
I got my balance to zero by buying the tokens. The total fee they charged me was 42.43 EUR just to get 1.50 EUR earned via cashback in Wirex Tokens out of the Wirex account so they would close it.

Date of experience: August 8, 2024
GB
1 review
0 helpful votes
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IT HAS BEEN OVER A MONTH AND NO FEEDBACK FROM WIREX! It is shameful what happened! Due to many personal situations like grief, accidents and loss since February I hardly have been online.
I received messages from Wirex that I only received the last one saying they were closing my account.
I sent an email in June because I can't get into my account. I want my access and money back. As I can't get into my account as it is blocked I can't get a ticket number! I am happy to provide all info needed. I have been with Wirex for over 3 years!
I want my access and money back. I sent 2 emails on Monday 17th June at 12:30 and 12:45 PM. And nothing so far.

Date of experience: July 9, 2024
GB
1 review
0 helpful votes
Follow Soufian g.
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Dont use
May 6, 2024

Wirex is a scamming Web3 wallet. There financial institute knows nothing about their 'refunds' im still waiting for longer then 16 months on my remaining funds after the closure of my account. Their a lawsuit has been filed against Pavel Matveev, Dmitry Lazarichev, Georgy Sokolov, Rajiv Sainani & Wirex limited in the
Netherlands. Also there official adress is in Croatia and not in UK. They never edited this. But all the wires are starting to come together. Be careful when using wirex. Small amounts can't hurt, but I don't recommend large investments! They also closed the ticket and close all new ones. They banned me from discord on 3 different accounts. The app tells me i get notitfied myself but 18 months further and still didnt receive my 3eth.

Date of experience: May 6, 2024
Australia
1 review
0 helpful votes
Follow Joe P.
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Bad company
April 9, 2024

Hello, I will like to share my experience with this scammers!
I'm 63 years old pensioner and this company hold my funds for over a month right now without any kind of help.
I try to contact them over and over and send them any kind of documents they ask.
I just wanted to try my luck over the crypto market unfortunately fnd my self got scamed by them! Please help me to release my money

Date of experience: April 9, 2024
Malaysia
2 reviews
0 helpful votes
Follow Jacob A.
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Its a SCAM
February 13, 2024

You can deposit but can't withdraw. And support is terrible, they never reply. If you see they com and reply to this message here, that is a SCAM too. Don't believe it.

Date of experience: February 12, 2024
GB
1 review
1 helpful vote
Follow Quentin O.
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I'd been a loyal customer of Wirex for years,had a good amount invested with them.Suddenly I got an email stating they were going to terminate/close my account and when I asked they could not even give me a reason. Do not waste your time with Wirex,there are far better options out there. Wirex is a disgraceful company and their customer service is legendary for being the worst in the industry. I would never recommend them to anyone and I am so sorry I ever decided to be a part of their investment portfolio. As a previous customer I have nothing good to say about them and I would avoid them like a plague. I'm ashamed to have led so many people to Wirex, but after what Wirex has done I told every single one of them and its a lot of people trust me. THANKFULLY EVERY SINGLE ONE OF THEM ARE GOING TO REMOVE THEIR FUNDS AND CLOSE THEIR WIREX ACCOUNTS TO OPEN AND INVEST ELSEWHERE. I HAVE NOTHING GOOD TO SAY ABOUT WIREX AND I REALLY HOPE THEY GO BANKRUPT. IF THEY COULD DO THIS TO ME, A PREVIOUS LOYAL CUSTOMER THEN THEY CAN DO IT TO YOU. THEY HAVE MADE AN ENEMY OUT OF ME AND I WILL LET AS MANY PEOPLE AS I CAN KNOW ABOUT AVOIDING THEM. ALL MY FUNDS I INVESTED CAME FROM MY JOB. AFTER PAYING TAXES WHAT WAS LEFT WAS INVESTED INTO CRYPTO. SO THERE WAS ABSOLUTELY NOTHING FISHY OR DODGY ABOUT MY BUSINESS. MY ADVISE IS JUST AVOID THEM AT ALL COSTS

Date of experience: January 27, 2024
Spain
3 reviews
0 helpful votes
Follow Elena l.
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WIREX FRAUD ENTITY: "Regarding the entity identified in your query, 'WIREX Digital d.o.o.': no entity with that name is registered in the CNMV records, so it would not be authorized to carry out the mentioned reserved activities in your territory.
We need to complain now to OAM (Organismo Agenti e Mediatori). Wirex Digital Service s.r.l., is since today registered as a Virtual Asset Service Provider (VASP) at the no. PSV108, of the register kept by the OAM (Organismo Agenti e Mediatori)

Date of experience: January 3, 2024
Norway
1 review
0 helpful votes
Follow Lars R.
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Scam
December 22, 2023

I have had a wirex account. Used the card, transfered crypto back and forward. With No problem at all. And then I did something wrong. I didnt put my destination tag. Ok, that was my fault. Then I contacted wirex, trough a ticket. No response in over a month. I wrote several times. Then I wrote to them at X. And they finale answered. They promised to fix it. Then nothing happend. I got the messege. Not to worried, and I would get my fund. Now I understand that they took it. Because to solve this, problem and use over to months. Now they stoped replying me. And no, XRP. I got screenshot of everything. To bad it is like this. Card was greate. But to get help from qustomer suport. It is terrible and a nightmare. Now there is no communication no money. Then I desided to close my account. If they want they can transfer it to my wallet i sent it from. But I doubt it. My adviser is. STAY AWAY!

Date of experience: December 22, 2023
Thailand
1 review
0 helpful votes
Follow Trap Ita L.
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They stole my money
December 15, 2023

Wirex froze my account without notice, and despite multiple emails, there has been zero response. A financial service that lacks communication and arbitrarily locks accounts is not one I can recommend. Proceed with caution.

Date of experience: December 14, 2023
Belgium
1 review
2 helpful votes
Follow FirstChoice B.
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I am extremely disappointed with my experience with Wirex. After closing my account with a significant balance, they failed to respond to any of my emails. Despite the lack of a customer support phone number, I took legal action to reclaim my funds, which resulted in my account being unblocked. However, Wirex disabled faster payments and Sepa payments, making it impossible for me to transfer my money through the app.

When I attempted to transfer funds using the Wirex Crypto wallet, the transfers remained pending for an extended period and ultimately never went through. Wirex initially claimed that the money had been sent, but later admitted that technical issues had prevented the transfer from completing. Subsequently, they ceased responding to my emails and support requests for two weeks, leaving me in limbo regarding my ******* GBP.

After more than two weeks of silence, I finally received a letter from Wirex stating that they were working on resolving the issue. I am deeply troubled by their actions and urge others to investigate their behavior as there are numerous similar verified reviews on Trustpilot detailing illegal and fraudulent activities.

Date of experience: November 22, 2023
GB
1 review
0 helpful votes
Follow Tom H.
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Used for a few months and all seemed okay. Added some more funds which triggered my account being frozen and support just stalling and evading the issue. Now I'm being ghosted. Avoid!

Updated to 3 stars, customer service have finally rectified my issues. The app and its functions are good, the service and behind the scenes stuff needs some work.

Date of experience: November 10, 2023
Germany
1 review
0 helpful votes
Follow Ali R.
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Stay away
October 30, 2023

If you deposit money (even cryto) they start asking you for lots of documents about source of funds / income and then asking you again for a multiple forms of proof of address and identity verification and finally close / block / freeze your account and since they have a super slow support service you cannot even access your funds or withdraw to another bank account or wallet in a timely manner!
STAY AWAY

Date of experience: October 30, 2023
France
1 review
0 helpful votes
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..
September 15, 2023

Sinds Iobit online shop haar financien uitbesteed aan 2Checkout is het gewoon een
Puinhoop! Voorheen heb ik altijd zaken gedaan met Iobit oneline shop en dit liep
Gesmeerd. My problem (of milder gezegd hun problem) is now:
Read the ADVACED SYSTEM CARE 1 year for 3 pc's probeerden zij via
Mijn bank het bedrag van €29,95 zonder mijn toestemming te incasseren hetgeen ik niet
Toeliet.Wat zeer opmerkelijk is, dat Iobit op hun website een goedkopere aanbieding *
Van Advanced system care aan de man brengt t.w.v €15,69 (geincaseerd door 2co.com
2Checkout) deze aanbieding heb ik genomen, geinstalleerd en geactiveerd probleemloos!
My license is geldig tot 2024-03-06 ware het niet dat zij dit (zonder betaling)
Verlengd hebben tot 2025-03-06 (en zonder toestemming)
Tot slot dit: 2checkout wordt of is al vervangen door Verifone hetgeen ook niet veel soeps
Beloofd (zoals ik hun review heb gelezen)

Date of experience: September 15, 2023
Bulgaria
1 review
1 helpful vote
Follow Mikhail I.
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Support does not respond to emails at all! A week ago, they blocked the account, asked for proof of the address of residence, sent them 2 documents in two letters. No reaction! Wrote a few more letters during the week. No reaction! Leave appeals through the feedback form on the site and in the application. No reaction! The account is blocked, the money is frozen. Before that, I used it for 10 months and was satisfied. Wirex what happened to you?

Date of experience: August 24, 2023