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Winni

2.4

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Winni Reviews Summary

The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.

This summary is generated by AI, based on text from customer reviews

service
202
value
200
shipping
193
returns
168
quality
191

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Agam K.
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I had an issue with address and got quick help from Preet. Conversation was very proper and got my solution in few steps. I am happy with the service provided by Winni,

Date of experience: March 9, 2020
Ireland
1 review
1 helpful vote
Follow Charu C.
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SCAM
March 7, 2020

Its scam

Its scam. Beware from MANNAT, MANSI, PREET. Look like fraud customer support and their number is invalid as well. They deduct the money from my account and saying your payment is declined. I paid through paypal. Now no body is picking the call and no body is giving answer on chat. I am struggling with issue from 3 days still no body is instructed to give answer.
ITS SCAM.

Date of experience: March 6, 2020
India
1 review
0 helpful votes
Follow Arjun S.
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Sonia helped me a lot and took my request immediately and did the needful. The sevice is also the best.

Date of experience: March 5, 2020
AE
1 review
0 helpful votes
Follow vivek g.
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Sonia is exceptionally great at customer service, 5 out of 5 for her exceptional work and customer satisfaction more than expectation.

Date of experience: March 5, 2020
Kuwait
1 review
0 helpful votes
Follow shweta p.
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Customer care agent Anju was gelpful. I have ordered in the past products are fresh and delicious. Te gift article ordered is also very satisfying.

Date of experience: March 3, 2020
India
1 review
2 helpful votes
Follow Pragya A.
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Helper was best...
March 3, 2020

Dear customer helper, Anju... U were great... thanks dear... Thanks for doing your job so dedicately... Society needs workers like you... Great... Love from Lucknow

Date of experience: March 2, 2020
India
1 review
0 helpful votes
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Flowers
March 1, 2020

We had a really good and professional experience with one of their Malti. She was very helpful. We didn't have a fixed time slot but she managed to update it for us. so, we thank you for your generosity.

Date of experience: February 28, 2020
Germany
2 reviews
0 helpful votes
Follow Devitt H.
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Not bad
February 28, 2020

Used their services many times, everything is quite good, the delivery is fast and the prices are affordable.

Date of experience: February 27, 2020
Canada
1 review
16 helpful votes
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Order timings
February 27, 2020

We had a really good and professional experience with one of their CSR named Shivi. She was very helpful. We didn't have a fixed time slot but she managed to update it for us. so, we thank you for your generosity.

Date of experience: February 26, 2020
India
1 review
1 helpful vote
Follow Ankur T.
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Worst service Cheater
February 22, 2020

This is the worst service site i have ever been They booked order on 14th and promised to deliver the cake and flowers within 2 hour But they deliver it on 16 mid night at 12 night And they delivered wrong choclates Damaged flowers Pathetic cake And they are looting customers by denying refund and they didn't picked even a call i was worried that they didn't deliver cake for 3 days and when they delivered cake they shows arrogance and told me that so what if u received other flavour cake so what if u delivered wrong chocolates That is of same price They are too low in there service never ever use this site Too bad company And they are fraudster and cheater I have raised complaint in consumer court too or i will goona file complaint in police station too

Date of experience: February 22, 2020
India
1 review
0 helpful votes
Follow Chanpreetpooniasingh P.
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It was my great experience I have got ver nice service from this brand
I would suggest that everyone opt this
Thank you

Date of experience: February 20, 2020
India
1 review
1 helpful vote
Follow kiran B.
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U r pathetic winni... received cake 2 hrs after schedule n brought sheer disappointment seems cake was from sm.
Ordered beautiful vanilla cake of Rs. 699/ received below standard worthless cake, ordered a no. Candle of rs. 49/- which was not delivered
All money went in vain...
Never seen any service provider as bad as u. I kept on calling at customer care no. Either it was not picked up or no proper response was received.

U RUINED MY DAUGHTER's BIRTHDAY

I m never harsh but seeing ur service i m in pain
U should have not done this in my special occasion

Date of experience: February 19, 2020
India
1 review
1 helpful vote
Follow Nilufer N.
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Amazing!
February 19, 2020

I ordered my friend a cake for her birthday with her photo on it.Not only was the cake delivered in great time but it also tasted and looked amazing! The cake was perfectly intact and The live support was especially helpful in preponing the order by a day and there was no hassle at all. Thank you Winni.in for making my friends bday so great! 6 stars to them!

Date of experience: February 19, 2020
Singapore
1 review
1 helpful vote
Follow jsvosr J.
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Ordered for Valentine's Day, it's 15 Feb today still waiting for the order to be delivered. Pathetic customer service... frustrating Indian e-commerce business... never ever order...

Date of experience: February 15, 2020
India
1 review
1 helpful vote
Follow Rishabh A.
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I had ordered flowers for Valentines day and even paid the heavy same day delivery charges and its been 2 days and I'm not getting any help from the customer care as well.

Date of experience: February 15, 2020
India
1 review
1 helpful vote
Follow Clement P.
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Pathetic services
February 15, 2020

Hi, I had booked an order on 14th Feb'20.
While booking the time slots were given basis on which I paid the complete amount online. The order was supposed to get deliver btw 10 to 2pm, I had given office address to deliver the product. Until 4 pm there was no response, I tried calling the customer support number which is given on the website, unfortunately the given number is invalid, no reply from Chat team, email on customer support ( *******@winni.in)

I waited for the whole day, these people not only spoiled my day gave me such a pathetic experience which I'll remember through out my life.

The courier boy went to deliver the product at 12 midnight where the office was closed, it's delayed by 12 hours.

Now I got email stating that the product will get deliver today ( order booked for 14th Feb and delivery sent on 15th Feb.

I asked for refund for this even the delivery boy said they cannot refund, do whatever I want to do... Such a rude response.

Do go for this guy's, u'll experience the worst services.

Date of experience: February 14, 2020
India
1 review
1 helpful vote
Follow Aiswarya C.
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We ordered a cake for valentines day in the time slot of 9 am to 3 pm. But the cake reached at 9 30 pm. that too at the office address. Worst services.

Date of experience: February 14, 2020
India
1 review
1 helpful vote
Follow Poonam R.
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Ruined my valentine
February 14, 2020

I got my order now and the time is 23.02. I ordered for my valentine n I get my surprise just now. If I tok about d stuff I get right now it's not as same as they shown on the pics it's looking lyf local buquet in local market whose price around 300-500. The price nd the buquet they shown on the picture was totally different from the real one. PATHETIC... I ordered 1 card and after waiting long tym I got only buquet. Chutiyaa bana dia... I didn't get my card which I HV ordered. Plz Refund my money. Last me milne par bhi pura order deliver nahi kia paise to pure kaat liye. It was very embarrassing for me. They ruined my valentine totally. Inko to jitna bolu utna Kam hai. Attached picture with this. I want my money back. Which I didn't rcv the crossed it. So I need my money back. I only received the buquet.

Date of experience: February 14, 2020
India
1 review
1 helpful vote
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Pathetic Service
February 14, 2020

I had placed an order *******2105) a 500 gm KitKat Gems Cake & a Pink Rose bouquet (20 roses) that were supposed to be delivered between 10 am & 2 pm IST. The delivery person (RAVI NAIK: +91 ******* *******) shows up at 5:30 pm with a bouquet of 6 red roses and a plain chocolate cake. Please keep in mind that listed price (per their website) for both the items/ products were INR: 1149/- (order total: INR: 2298/-) and they had very well mentioned that there'll be a surge price for the roses due to high demand, and still they shamelessly tried delivering wrong items/ products. The phone numbers listed in their websites DO NOT work and there's no way I could put across my concern to the person responsible. On the other hand, this wasn't my first order with them, I've always had a pleasant experience ordering through them until today. I'm completely unsure if they'll reach out to me in this regard or process a refund or a replacement or even respond to this message. However, please be careful before you order through them and you might even explore alternative options (I really should have done that as well). Its a known fact that when a new venture launches in INDIA, you get the best experience but slowly turns sour just like the INDIAN political system. I'm not yet calling them a FRAUD/ SCAMMERS but Winni is not far from becoming one if they continue with this kind of a low-level (DESI) service. Plus the owner/ worker of this particular branch (GOVIND NAIK +91 ******* *******) never answers the phone. Seems to me that the NAIK duo are up to something fishy.

Date of experience: February 14, 2020
India
1 review
1 helpful vote
Follow Treasure N.
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Delayed service
February 14, 2020

They will deliver the gift a day after the celebrations. That too damaged. 2nd time getting cheated.

Date of experience: February 14, 2020