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business logo of Wink Beds

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.


winkbeds.com
Founded in 2015
Miami, Florida, United States
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Wink Beds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.

This summary is generated by AI, based on text from customer reviews

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7,603 reviews

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Alabama
1 review
0 helpful votes
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Bed came in about a week, box in terrible shape but the mattress was fine. So far has been a good mattress.

Date of experience: August 11, 2023
New Hampshire
1 review
0 helpful votes
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Great bed!
August 11, 2023

Great bed! Back pain gone in just 5 nights. Fast shipping, easy setup.

Date of experience: August 11, 2023
Nevada
1 review
0 helpful votes
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Ordering the bed was easy, but it was weird that the platform was not an easy add on purchase, we had to click off the cart and search for the platform.
All 3 items we ordered came in different days and I got different shipping reminders which was confusing, I never really knew when try bed was coming, haha.
Biggest disappointment was the mattress cover. Very plastic feeling and not breathable at all for me.

Date of experience: August 10, 2023
Colorado
1 review
0 helpful votes
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Fast and easy delivery
August 9, 2023

Fast and easy delivery. Actually easier than going to a mattress store

Date of experience: August 9, 2023
Texas
1 review
0 helpful votes
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Got it love it..
August 9, 2023

Got it love it. A little too firm for my wife... but I LOVE it

Date of experience: August 9, 2023
Maryland
1 review
0 helpful votes
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The shipping box was torn in several places, but fortunately the platform was not damaged. It definitely provides a firmer sleeping "exoerience" than did our boxspring.

Date of experience: August 8, 2023
Colorado
1 review
0 helpful votes
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Good and bad
August 7, 2023

Good and bad. For a purchase as large as this I would appreciate more control over arrival of components. Moving to a new place, I wanted mattress protector early so I could launder before use. Frame showed up before I had keys to apartment. UPS 2nd floor doorstep delivery far superior to FedEx, who left my bulky, awkward frame outside my apartment building.

Date of experience: August 7, 2023
Texas
1 review
0 helpful votes
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Great experience
August 6, 2023

Great experience. Fast delivery and the best service!

Date of experience: August 6, 2023
New York
1 review
0 helpful votes
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The mattress arrived quickly and was super easy to get into the house and unpack. We're into week 2 of having it and we're loving the feel of sleeping on it

Date of experience: August 4, 2023
Tennessee
1 review
0 helpful votes
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Shipping and delivery was quick and excellent. Only been sleeping on it for four nights, too soon to tell. So far so good.

Date of experience: August 4, 2023
New York
1 review
0 helpful votes
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Quick and easy
August 4, 2023

Quick and easy. Bed is super comfortable. I noticed an improvement in my back pain right away.

Date of experience: August 4, 2023
Michigan
1 review
0 helpful votes
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This was our first experience with a "mail order" bed. The fact that we are going to buy another on should tell you how pleased with first one.

Date of experience: August 3, 2023
Indiana
1 review
0 helpful votes
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Easy to order and I like the bed
August 2, 2023

Easy to order and I like the bed. I only wish I could have tried it in a brick & mortar store before I ordered. Even though they have a great trial period, you order a lot on faith because you still have to dispose of your former mattress or hold it during the trial period.

Date of experience: August 2, 2023
California
1 review
0 helpful votes
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We purchased the bed for our son and it's brought great comfort for our whole family!

Date of experience: August 1, 2023
New York
2 reviews
0 helpful votes
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Good experience buying the bed
August 1, 2023

Good experience buying the bed. Delivery was quick and the bed matches the description on the site. A very good experience from ordering through delivery. Set-up was also a breeze although the mattress is HEAVY, but, that's due to the quality.

Date of experience: August 1, 2023
District of Columbia
1 review
0 helpful votes
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My overall shopping experience with Wink Beds is good.

Date of experience: July 31, 2023
California
1 review
0 helpful votes
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I spent a lot of time researching mattress until I found winkbeds wish I came across it sooner. It took me about 10 minutes browsing the mattress types and some reviews and just decided to go for it. The 120 day return helped too just in case. I have a few herniated discs and learned I need a firm bed rather than the soft foam beds I'm used to and are highly advertised. It took me a few days to adjust to winkbed's firmness but I kept thinking, is this real? I'm on a cloud, I got the firmer model. It is so thick that any movement I make, the mattress stays in place and keeps its form. I think this will be a game changer for my back and I feel the firmness will help with spin alignment even if I sleep on my side. Hope the firmness lasts a while. I've haven't considered spending this price on a mattress in the past but so far I think I made a good investment!

Date of experience: July 30, 2023
Wisconsin
1 review
0 helpful votes
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Easy to order and lots of information on site
August 30, 2023
Updated review

Easy to order and lots of information on site. Surprised with environmental charge not mentioned until after order was placed.

Date of experience: July 30, 2023

Easy to order and lots of information on site
July 16, 2023
Previous review

Easy to order and lots of information on site

Date of experience: July 16, 2023
Ohio
1 review
0 helpful votes
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I would say probably most comfortable bed I've ever owned.

Date of experience: July 29, 2023
New York
1 review
0 helpful votes
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I love the beds and the customer experience. It's helped me so much with my back pain. I've ordered two now :)

Date of experience: July 28, 2023