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From the business
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
Wink Beds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
This summary is generated by AI, based on text from customer reviews
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We are happy with our new mattress so far. The delivery was quick and the mattress was extremely easy to set up. We received the King Sleep bundle with the purchase of our bed which is very nice but it is interesting that the pillow cases included in the bundle are for a standard pillow. King pillows came with the bundle. The pillows are very comfortable.
Still trying to decide if I'm going to keep the mattress.
I wanted a softer, more plush comfortable mattress.
Overall quite good. I knew by the answers I received that I wasn't just a number. That was gratifying. Thanks for that.
Online ordering and tracking/delivery was easy. Overall we would recommend wink beds.
Piece of cake! No problems ordering or getting the mattress set up.
It was surprisingly good. Who would have thought you could get such a great mattress in a box delivered by UPS that goes from rolled up to a full blow mattress in a few seconds.
I received a mattress and not the platform and no information on when the platform will arrive. I'm disgruntled.
I received a mattress and not the platform and no information on when the platform will arrive. I'm disgruntled.
Bed is great. Sheet package was low quality and did not fit well.
So far, given we have ordered five mattresses to go to three addresses, and they are shipping in partial shipments, there has been some ambiguity, but when I go back to your original emails, I LOVE how they update real-time on shipping and I have no questions. You have an amazing logistics system worked out. Super impressed.
Good communication and timely delivery. So far, quality of bed is as promised. Would recommend to a friend.
Great customer service and easy replacement. We love our new bed.
With Wink overall experience was good, but I think overall mattress companies are not living up to what they say for the prices they charge. Will return mattress.
The ordering experience was good but we are not overly excited about the product.
When my husband would have difficulty falling asleep he would have to change positions often to be comfortable. On the Wink mattress thus far, he is comfortable staying in one position.
Easy and quick shopping experience. Fast delivery. Can't wait to try it.
I slept 2 nights on it and seems very comfortable so need more nights to have full feedback
Y'all are great. The only complaint I have is when I washed the white sheets that came worth my mattress several pieces had rusty looking spots on them.
Y'all are great. The only complaint I have is when I washed the white sheets that came worth my mattress several pieces had rusty looking spots on them.
Looking forward to sleeping on the new mattress
So far good
Looking forward to sleeping on the new mattress
It was easy and well informed. We will see how well it lives up to the information given.
It was easy and well informed. We will see how well it lives up to the information given.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members