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Wine Insiders

3.5

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Wine Insiders Reviews Summary

Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.

This summary is generated by AI, based on text from customer reviews

service
232
value
235
shipping
235
returns
70
quality
231
This company responds to reviews on average within 104 days

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Carol H.
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I have belonged to Wine Insiders for over a year now. I enjoy participating in their specials when I am able. There always seems to be "value for your dollar" deals if you are patient and selective, which I must be as a "single imbiber" household. Customer service was outstanding the one time I had an issue. I do wish Wine Insiders had more sparkling wine selections (my absolute favorite!) but I suspect they will as ime goes by. As I stated earlier, I am patient. I urge you to give them a chance or two. Cheers.

Date of experience: July 8, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Carol,

Thank you for your great rating! We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Ohio
1 review
0 helpful votes
Follow RaeAnn H.
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I love buying wine online, and Wine Insiders is the best, easiest-to-use online wine store. They have a great selection and offer a wide variety of reds and whites for me to try... all at greatly reduced prices!

Date of experience: July 8, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi RaeAnn,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Thank you for your continued support! We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

Pennsylvania
1 review
0 helpful votes
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Winc is a great service - I have received wonderful, personalized selections of wine in remote Western Pennsylvania during the pandemic reliably!

Date of experience: July 8, 2020
Illinois
1 review
0 helpful votes
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I was very satisfied with the selection & helpful service. The wines were wonderful & the prices were great as well. The customer service went above & beyond during the current covid circumstances.

Date of experience: July 8, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Brooke,

Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Pennsylvania
1 review
0 helpful votes
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Good service
July 9, 2020

Have been pleased with the wines from Wine Insiders and their delivery has been pretty fast. The selection is broad and the pricing is very fair. If you haven't tried them, give it a shot! I think you will be pleased, too.

Date of experience: July 8, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Matthew,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Thank you for your continued support! We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

Texas
1 review
0 helpful votes
Follow Stephanie C.
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My daughter bought me a 15 bottle wine box for Mother's Day and I loved the selection so I decided to join the club and have been very pleased. The price and quality of the wine is great. I received my box within four days from placing the order. Pretty impressive service considering we were just starting to open back up from the lockdown. Looking forward to my next shipment and seeing what they have chosen for me.

Date of experience: July 8, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Stephanie,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

Kansas
1 review
0 helpful votes
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My critique!
July 9, 2020

Many of the wines are quite goodthey even impress my two daughters, who are connoisseurs! Occasionally, there is a bottle which I don't love, but never has there been one which wasn't worth the price I paid!

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Doris

Thank you for the great rating and positive feedback. If there is ever an issue with the quality of the selections, please do not hesitate to contact us and one of our representatives will assist you and find the best solution suited for you.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Pennsylvania
1 review
0 helpful votes
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Quality wines at great prices. We have kept our selections well-stocked since our first purchase arrived. Numerous purchase in very short period already.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Dean,

Thank you for the great rating and taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Oregon
1 review
0 helpful votes
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I am totally thrilled to have become a Wine Insiders customer. I haven't gotten a bad bottle yet and I appreciate the fair pricing and quick delivery they provide. I have purchased 4 cases so far and intend to make Wine Insiders my main source for quality wine.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Rebecca,

Thank you for the great rating and taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Colorado
1 review
1 helpful vote
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Wine Insiders has been supplying my wine for over eight years. After a while, I learned what wines I liked and usually order just those. I try a new one once in a while. The best value is to wait for their special sales. They send e-mails about every other day with some offer, but holding out for an $8/bottle sale has been the best value.

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Mike

Thank you for the great rating. We appreciate you taking the time to send us your positive feedback and for your continued support.
Feel free to reach out to us regarding any particular selection or offer.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Our agents are always available to assist with any of your future wine needs.
Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Germany
1 review
0 helpful votes
Follow Siobhan T.
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We have ordered a few boxes and have enjoyed the wine. The prices are excellent too! I highly recommend this company

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Siobhan,

Thank you for the great rating and taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Virginia
1 review
0 helpful votes
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Good stuff
July 9, 2020

Everything is good. They pick wine way better than I can! The price is also great. My whole family uses the wines as gifts. And that works for me as well.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Jesse,

We appreciate you taking the time to send us your positive feedback. Thank you for sharing us with your family and hope to keep your continued support.

On your next referral, take advantage of our friend referral program. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New York
1 review
0 helpful votes
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Pacialeo
July 9, 2020

Wine was good. I have noticed that prices have been going up. Was hoping that you would have special pricing on packages.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Francesca,

Thank you for taking the time to send us your positive feedback. Do not hesitate to reach out to us regarding any promotional offer. Our agents are always available to assist you with any of our wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Maryland
2 reviews
0 helpful votes
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Always a surprise
July 9, 2020

With each order I try new wines, never knowing which ones will surprise you. I've liked nearly every wine I have received and keep coming back for more! Super fast shipping and easy tracking.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Michelle,

Thank you for the great rating and for taking the time to send us your positive feedback.We are pleased you are enjoying the selections and are always available to assist you with any of your wine needs.
If there is a particular selection you are searching for, do not hesitate to reach out to us and one of our representatives will assist you.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Illinois
1 review
0 helpful votes
Follow Rhonda S.
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I sincerely hope that this company continues to flourish. I've been buying my wine from Wine Insiders for about three years and I'm happy to say that I've never been disappointed. They consistently deliver the most delicious wines at unbelievable prices. This is not a subscription wine service, you buy your wine at your leisure and with orders of 6 or more bottles, shipping is free. All wines are guaranteed to please, or they will replace! Kudos to WI!

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Rhonda

Thank you for the great rating and for taking the time to send us your positive feedback.We are pleased you are satisfied with all aspects of our service.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Pennsylvania
1 review
0 helpful votes
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Great wines priced well with amazing customer service! Every person I've referred to Wine Insiders has had a great experience as well.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Jackie,

Thank you for the great rating and for taking the time to send us your positive feedback.We are pleased you are satisfied with all aspects of our service.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

California
1 review
0 helpful votes
Follow Ron L.
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I have been a customer of Wine Insiders for a couple of years and have always been satisfied with my purchases. Great selection, fast delivery and excellent prices. I will continue to order from Wine Insiders.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Ron

Thank you for the great rating and for taking the time to send us your positive feedback.We are pleased you are satisfied with all aspects of our service and appreciate your continued support.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Delaware
1 review
0 helpful votes
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I was very pleased with the wines I selected - all red and dry. I haven't tried all yet,, but the 1/2 dozen I tried were surprisingly great!

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Maria,

Thank you for the great rating and for taking the time to send us your positive feedback.We are pleased you are satisfied with the selections.
We hope to keep your continued business with new varietals we know you will enjoy.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

For further assistance, contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New Jersey
1 review
0 helpful votes
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Wine Insiders is a great company to order from... excellent wine and wonderful customer service. We will order again!

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Thomas

Thank you for the great rating and for taking the time to send us your positive feedback.We are pleased you are satisfied with all aspects of our service.
Should you require any assistance with any of your wine needs, please do not hesitated to reach out to us.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Wisconsin
1 review
0 helpful votes
Follow Rosa K.
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Love the wines!
July 9, 2020

I enjoy all the wines I get. I have a glass of wine with dinner every evening. I have ordered dozens of times and the deals are great and the wines even better!

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Rosa,

Thank you for the great rating! We appreciate you taking the time to send us your positive feedback. Should you require any assistance with any future purchase, do not hesitate to reach out to us.
Our representatives are always available to help.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

From the business

Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.


wineinsiders.com
Los Angeles, CA, United States