Wholesale-dress.net

I have placed an order of US$300 on 4 November 2012 which is entitled for the free shipping to my country and I have made payment accordingly. But later I was asked to pay for the shipping fee, customer service mentioned there was a system error which system should have charged for shipping fee instead of free. I am sure there is no error as my order is above US$300 so am entitled for free shipping.

On same order above, there was 2 unavailable items so I request for refund but never get it.

Another problem was an order was wrongly created when I want to add additional item. I went to Live Chat and spoke to a Nancy who said she will add the item for me so that there won't be shipping fee incurred but she did not give me correct information or instruction on how to go about making payment so I have created a new order instead. Before I made payment, I have asked her on Live Chat "how to make payment" and her reply was "you can pay as your last time" so I did that, not knowing that I have to pay on member site by clicking on the 1st order. So I have requested for refund of shipping fee for this 2nd order which I feel I should not have to bear for wrong instruction/information given by a customer service staff. She as a proper customer service staff should have guided me clearly and correctly.

I have emailed them repeatedly and they have insisted that I should be paying for these and refused to make the refund.

I strongly feel that the customer service should have let the management handle this if they have no authorities to waive the incurred shipping fees charged by system error and wrong information/instruction given by Nancy. I have asked them for management personnel details and emails to write to but they refused my request so I wrote to the Manager in charge of USA operation on 2 December 2012 and he promised to assist me but sad to say till today (21 February 2013) I have yet to receive any reply from me.

Even though the refund amount is not that much but to me this is a business deal and if there is problem in the system and wrong information given by a member of staff, the company should refund back the money accordingly.

My advice is stay clear of this website, it is not worth the hassle and they are not professional at all including that head of operations in New York. Very disappointing.

If anyone have any idea where I can lodge an official complaint on this company, please let me know. I feel real action should be taken against this type of site so that such incidences won't happen again.

Like dan s said, this website is very obviously a chinese knckoff market. If you are expecting a high quality tshirt and good customer service when you are paying 70cents, the problem lies with your judgement.
They do indeed over charge for shipping, but it isn't that much more than anywhere else over charges.

I placed a small ($30) order with them in october 2011 and it arrived in march 2012 (this was outside the 1-3month timeline, but for $30 and this many clothes, I didn't mind. ($30 is not even 1 pair of jeans in the uk.)). Every item was wearable, not terrible quality either to be honest. It is now february 2013 and I still wear the clothes I got there, a button came off something... but buttons come off anything if you tug hard enough.

Ordering from this site is definitely a gamble, and I see now they have a new warehouse in the US, but items there cost a bit more than I remember from china.

I was thinking of ordering some free boots since I got $5 for confirming my email on their site and $18 for posting a 31 second youtube video. I haven't tried yet, so maybe their credit doesn't cover shipping. But if it does and everyone can get $23 for very little effort - give it a try!

Tl; dr - chinese knockoff website, cheap prices = not the best quality. Expect huge communication problems. Ordering here will ALWAYS be a gamble.

I shop on this site regularly, believe it or not. I've placed nine orders on WD so far and I plan on buying from them again in the future. Their customer service is hit-or-miss sometimes, but if you come off as polite then they'll give you the same respect in return. They've answered all of my questions, handled all of my orders quickly, and even helped me through with their bonuses/discounts.

From my experience, Wholesale-Dress is one of the few 'popular' Asia fashion sites that never overestimates their product weight. Even their shoes, heels, coats, and bags are nicely priced and average quality. This site also has reviews from users that give you a good idea of what you're getting. Just keep in mind that you get what you pay for. Use your common sense when buying online and judging from similar pictures, really. I'm nine orders in with Wholesale-Dress and now I KNOW what's gonna be cheap and what's going to be an amazing steal. You sort of train yourself to know what's gonna be crap or not, just from judging things. Bottom line is: when you're shopping on this site, the minute you start to doubt their product then don't buy it. So far, all of the things I've received are exactly the things I want. I even have two pairs of Black Milk galaxy leggings that I bought for $12 USD from WD.net!

Trust your instincts, and have a little faith in the customer service because it's not all that bad. Because there is SO MUCH MORE WORSE OUT THERE, just letting you know.

Also I think most wholesale shoppers don't realize that WD has a US warehouse, but with a limited selection. Still, it's extremely fortunate when you buy a good number of their clothes and shoes and don't have to pay the ridiculous shipping amount. So if you're a first-time buyer and live in the States, I definitely suggest you start from their US warehouse before you brave their China stock.

I've ordered from both warehouses frequently! They all arrive nicely, and they package their products in individual, personalized zip lock bags? Well, not the kind you'd store food in, but it's nice that they just don't wrap their things in saran wrap. I always use FedEx as my shipping option. It's safe, tracked, fast, and you usually have to sign for it. Which is something great to have, in my opinion.

If you need any sort of help from ordering to product quality, I can gladly post pictures or videos of all my clothes, bags, shoes and etc.

This is 100% Authentic Proof that Wholesale-dress.net Cheats customers; If you require I can show you all proof
DO not be fooled by their cheap prices. THEY are Top Class CHEATERS.
Every person has got cheated if they know it or NOT.
1. Cheat on shipping. The price Quoted for shipping is 55% higher.
2. They cheat on clothing quality; hence cheat you on value.
3. They cheat you by not sending all the items you order stating out of stock and refunding the amount into your account. This is a gimmick played by them; they will not refund you in cash or PayPal
4. For wholesale orders they say free shipping above a certain value; but when you order from a particular link only for wholesale e.g.: china stock they increase the prices in that category; Hence making you pay more shipping and the items.
5. Every item has more than one link with different prices e.g.; if a dress was 4USD you can find the same item with a different price of 6USD or 1 USD even 15 USD. Be careful.
6. Please be careful when choosing items pay attention to Item code. Because 90% of their clothing is NOT in stock. What I mean is Mainly Drop-ship items. E.g.: If you order an item code M, ZS or J. And you order the shipping fee will automatically increase by 20 to 50 % and if you order item code W the shipping price will depend on the location there are shipping.

This is my story.
My items were never dispatched because they say a system generated error occurred causing not to show the correct Shipping charge. The said value was above 360 USD. China stock items that is eligible for free shipping. They requested me to pay an additional 150 USD for shipping
If not they will not dispatch the items.
Up to date I have not received any refund to any of my accounts I have sent more than 60 e mails to them No respond.
Plus I have 40 USD in my wholesale dress.net account bring the total to 400 USD.

The 1st time I ordered from them.
I encountered these issues.
My order arrived after 22days; FEDEX website showed Package Anticipated pickup date 30th August 2012. The said package was to arrive within 4-6 working days. Never did.
I was refunded a total of 40 USD to my wholesale dress.net account. Items were out of stock.
4 items were Damage. 3 were Dirty and color was off.

My advice is keep away if you did not get cheated the 1st time you are bound to be cheated them 2nd.
There is no legal Authority we can complain too to take any legal action against them.
Please keep away!
Still if you are adornment and want to buy from them please check availability, check item codes and do not keep any money in your Wholesale dress.net account replace the amount with items. Inform them that you want a confirmation e mail sent to your account with a Performa Invoice signed and sealed.
2nd tip is save the pictures to your Hand drive and increase the brightness on the picture to see the real quality of the product.
3rd tip if the Gsm value is lower than 220gsm that means it is BAD quality.

I made a lot of orders from this site, not the cheap stuff for 2 bucks, T shirts and so but leather and fox fur and must say that quality was excellent, same stuff i found in shops around Europe for price about 200% higher. They shop on this site wholesale and after resale in shops with inflated price. Only what i want to say i was angry about was that they have stuff which is out of stock still on site and whent you order it and pay after they send email that its out of stock and you should choose other replacement stuff, which is not easy sometimes. I had order for 400$ leather coat with fox fur collar, it was out of stock so i ordered a bunch of jackets and coats for low price and got a pack of unwearable $#*!. Only one coat was ok.So beware of cheap stuff you will get a $#*! stuff. Leather and fur is good there but before placing order check life chat if the item is in stock.

This site is actually an extremely good value if you dont pay for shipping (they have promos) I bought from the new york warehouse, which may be why the quality and shipping were so fast. I got the box of clothing about a week after I ordered and the items were very good quality. I ordered $300 of stuff as a retailer and they actually seem like good quality (only 4/50 items were defective everything else was pretty much perfect condition. Sizes do run small, so my customers are petite girls. Here is my website: brokecollegegirls.bigcartel.com

Markups are about 70%

I ordered 2 things from this site and both together cost $16 plus shipping like $26 it has been like 2-3 weeks since i ordered the items and still nothing. I talked to them on the live chat several times and they told me to wait like 2-4 days and i did but i still got nothing. Today i told them that it is taking a very long time for my orders to ship and she told me to wait 3 more days and i told her that if they dont come in 3 days i want a refund. I am really pissed i regret ordering from this site. I should of went around and searched the net about wholesale-dress.net and saw the reviews before i ordered...

Buyers beware! This is the worst online buying experience I've ever had.

I received the item, and it was clearly cut uneven along the neckline. When I put it on, even worse.

I contacted them with 3 e-mails, and no response. I e-mailed a fourth time, copying every e-mail I could find, and finally the original e-mail I sent to e-mailed me back. They finally answered and only offered me a merchandise credit to the store, which is not what the refund policy states.

DO NOT USE! It will not end up saving you any money in the long run, as they keep the shipping you paid and then you have to pay to ship it back to them.

Bad customer service, bad communication, terrible quality.

I just found out about this website a couple of hours ago and was delighted when I saw the prices! I'm a college student, so I'm on a pretty tight budget and I was looking for cute, cheap clothes. I added about 32 things to the cart and then decided to look at some reviews. OMG... I'm so glad I didn't go through with the purchase. The English was really bad on the site, anyway. I can't afford to waste money on shoes with glue stains or bracelets that fall apart within the first two hours. I don't care if it's only $0.99! Thanks guys! You kept that money in my pocket. :)

STAY AWAY!

I placed an order and the package never got to me. After two months of communicating with customer service patiently, they initially refunded me the store credit expecting me to buy their products again. After going through such a hassle. I finally got my refund through paypal but not for the full amount. They will not refund you for the shipping saying that the shipping was paid for the shipping company. Ok... I will NEVER use this site.

Please don't let all these negative reviews dissuade you from buying from this site. I ordered 2 items from them on the 21 st of June and they arrived on the 27th completely fine and exactly as described and pictured on the site. I was really impressed that they even had the option to ship from a US warehouse. The clothes arrived free of stains, rips or popped seams and the over all quality can be compared to that of Forever 21. Definitely worth the $10.00 paid for the pants and the $6.75 paid for the hoodie. I have included a link to a photo comparison to really give readers a concrete idea of what I'm talking about.

I feel that the numerous issues that so many have experienced largely stem from the buyer's inexperience with international vendors. China is known for creating cheap replicas of popular fashions. Online stores like Wholesale dress are simply selling these replicas from their warehouses. They can't be directly compared to the online stores found in one's native country (ie, Karmaloop, Asos) so one must enter a purchase knowing that some assumed standards may not be met.

Here are a few guidelines that I think will make purchasing from whole sale dress (as well as other international online stores) much less frustrating.

A) Use a measuring tape. Measure your self and compare those numbers to the dimensions given on the web site. If you're ordering from a American/European country, keep in mind that no only are these clothes extremely cheap, but they are tailored for a smaller Asian frame so you will most likely have to order a size OR 2 up.

B) Keep your first purchase small and keep in mind that you get what you pay for. As a discerning online buyer I really can't imagine why someone would throw $400 at a website that they've never ordered from. I also can't understand why someone would be angry when the color of a 4 dollar shirt is one shade off. Keep in mind the unpredictability of overseas shipping and air mail. These products are extremely cheap so just start low, test the reliability and go from there.

C) Be patient. These items are being shipped from and where they are being shipped to. I ordered from the US and luckily Whole sale dress has a ware house stationed in NY. My shipping took a week but that is NOT the norm with international sellers. I've ordered products from YesSyle (who only ship from overseas) and my items have taken up to 7 weeks to arrive. That is VERY typical and is in no way an indicator of shady dealings. It is also normal to be given a tracking number that is virtually useless. Once again this isn't a sign of a scam but more byproduct of shipping services that aren't american or European based.

Here is a link to the photo comparisons of my purchases.

http://i46.tinypic.com/ml376s.jpg

1) The pictures you see on their site have nothing to do with the actual product quality. They are those cheap Chinese stuff you wouldn't even look at in some malls corner sale basket!

2) Be careful with the shoes. They are made of the cheapest material and the pair i got were torn and glue marks are visible around the joints and the mentioned heel heights are not accurate.

3) The actual weight of each item is lighter than their mentioned weight, that increases the shipping cost. Check that out yourself. You'll be shocked!

4) Their after-sale service is not at all professional. I had sent a mail, filled the form of complaint with my torn shoes photos attached the day i recieved my package. They insist that they are not torn but they are threads coming out! Bottom line, they are dishonest! Everytime i chat/communicate with their people, i feel like i'm talking with young teenagers who have no idea about business.

5) I regret i purchased their cheap fake products.

I didn't do enough research before deciding to buy on this website, and totally regret it now. You see, on their website, they do show product reviews too, but only the GOOD product reviews, and I trusted those reviews. But then, coming to this website and seeing the other comments, I realised that they DELETE THE BAD REVIEWS, so you only get one side of the story!

The following is what went wrong with my order that could happen to you too:

1) Shipping is BULL$#*!.

- They have a variety of shipping methods for you to choose when you check out. I chose "LWE Express" courier for my shipping. The website said this shipping method would take "2-4 days" to reach me. Guess what, it's been 2 WEEKS now, and I still haven't got anything. I don't know if what I ordered will eventually reach me, and if so, how long it will take. This alone constitutes fraud - telling a customer they can expect to receive their goods in 2-4 days, but obviously not meaning it!

- I was sent a tracking number a few days after my order was made, to track my package, but when I went to LWE Express' website and entered it, the tracking number was not recognised. So I spoke to a customer service officer via wholesale-dress.net's Live Chat about this, and she sent me a link to a website called "Dragon Link" and asked me to enter the tracking number there. And guess what again, that website she sent me to had a VIRUS! Luckily I have AVG Anti-Virus installed on my computer and it blocked that website for me, if not I would have been infected! When I confronted the customer service officer about this and told her I couldn't use the website she sent me to 'cos it had a virus, she told me "your package will arrive in 4 days"... and guess what, that was a lie, 'cos it's been 2 weeks now as I said, and still no sign of anything!

2) They deliberately do not send you some items out of those you order, claiming those items are "out of stock". Why do they do this? I'll explain.

- Firstly, the "out of stock" excuse is a lie. Because even though these items are listed as "out of stock", on the product page they are STILL being made available for others to purchase. And if I myself try to order them again (in a new order), I can STILL purchase them. So, either their stocking system is faulty, or they are lying about those items being "out of stock".

- Secondly, I realised why they tell you some items are "out of stock" when they aren't. Because, they don't refund the cost of these "out of stock" items to your PayPal; they refund the cost back to YOUR STORE ACCOUNT. In other words, you can NEVER get the refunded money back since it's "trapped" in the wholesale-dress.net store as store credit, so your only option is to spend it on more items from their store! Bear in mind then, that if you make another order, you'll have to pay for shipping all over again! (And go through the same nightmare!)

- Thirdly, by saying the items are out of stock, they can cheat you on shipping. They did credit back some money into my store account for the difference in shipping cost (since they are now shipping fewer items to me than what I paid for), but that amount credited back is LESS than what I should have got! (Shipping goes by weight so you can calculate it yourself, and every item has its weight shown on the product page.)

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I can't comment on product quality as of now, because I haven't yet got my items. I will wait another week, and if I still don't receive anything, I'm going to file a dispute with my bank and demand a chargeback.

Ladies, BEWARE!

After reading the reviews about this site, I risked it and went ahead with my order last week. I ordered $50 worth of jewellery and a dress.

I agree that the shipping cost was outrageous. I bought $50 worth of things and the shipping to Australia was an extra $50. CRAZY! The items aren't heavy at all, I don't know why they charge so much.

The shipping time surprised me. I ordered and paid for my items on 19th April and received my items today (26th April)! That's pretty fast considering it came from China.

The quality of the jewellery isn't anything to brag about but considering it was dirt cheap, I'm not complaining too much. The gem on one of my rings fell out but it's nothing super glue can't fix. The dress was cute and looks like the photo that they provided, no loose stitching or dirty fabric.

Overall, I'm satisfied with my purchase. Maybe wholesale-dress have changed for the better, or maybe I was just one of the lucky ones :P I have to admit that I'm still a little hesitant to buy more clothes from them but I would definitely buy more jewellery and accessories :)

I ordered 6 things. They shipped them out relatively soon after the order and I had a tracking number. I received only 5 of the 6 things and reviewed my order online to see if they had said anything about the 1 thing being out of stock and they didn't nor did I receive an e-mail about it either. I checked the inventory online and what I ordered was in stock. I talked to customer service and when I told them the lady basically called me a liar and said it's marked that 6 of 6 items shipped out which wasn't true. After her denying what i said as truth for 10 min she told me to e-mail in a complaint form to which they ask how you want them to handle the situation and I said I did not want a refund I just want the item I ordered since it's IN STOCK still (it's an $8) pair of pants, I'm not lying for $8 merch.

INSTEAD of listening to anything I had to say, they refund me... They told me the REASON they refunded me was because what I wanted was OUT OF STOCK but when I checked online it was listed as IN stock and the only one in stock was the exact size I ordered too! AND it was clearly marked as $8. The kicker is they said they refunded me for the item AND shipping. The item refund was $6 but I paid $8 for it and shipping for that item alone is $12 but they refunded me $7. None of that adds up. I was pissed of course so I replied to them telling them of their mistakes and since then I heard NOTHING. Who is the liar now? What a bunch of crooks! They should not be allowed to run such a terrible business.