WebstaurantStoreReviews 852

Thank you for your review. I could not find your account with the information provided. For customer security, there may be times that our E-Commerce Risk department requests information such as a photo ID or a bill showing your address. This is strictly for customer security in order so that we can verify identities. If this is requested for a first order, it will typically only need to be verified just the one time. If you have any further questions about this process or business model, please email [email protected] and we will be happy to help.

Thank you for your review Omer. I do apologize for any frustration surrounding your order, and I am sorry that the wrong item was ordered. I was able to review your order and see what has transpired so far. The fryer that you ordered does specifically state that it is a 480v unit. This is listed in the title, on the item page, and in the spec sheet. Typically, a product will need to have the original packaging in order to be returned. I can see that we were able to work with the manufacturer and request the return even though the unit does not have the original packaging, should you wish to move forward with it. Please feel free to reach us at [email protected] if you have any further questions regarding the return.

Thank you for your review, Manuel. We are glad that you have enjoyed our website and the products. Unlike most wholesalers, we do not include the price of shipping into the pricing of our items. This way, we can offer the lowest possible prices for all of our customers. This does mean we put the full shipping amount on at the end. Typically, the more products you purchase, the better your shipping rate becomes for each individual item. If you have any questions about this or any other processes, just email [email protected] and we will be happy to help.

Thank you for your review, Luanne. As a bulk wholesaler, we do not include any shipping or handling into the price of our items. As a result of this, we do put the shipping on at the end. Typically, the more you purchase, the lower the shipping cost will be for each item. Additionally, it is cheaper to ship to a commercial address as opposed to a residential location. If you have any additional questions, please email [email protected] and we will be happy to help!

Thank you for your review Sam. I do apologize for any confusion or inconvenience surrounding your order! I was able to review the order and what has transpired thus far. The order was placed on 8/7 and everything shipped out on 8/13 to the shipping address that was entered when you placed the order. The shipping address is included in confirmation order emails so our customers can follow up with us if they entered something incorrectly. I see that you had contacted us on 8/17 stating that you had not received the order, and we started a trace with the carrier. When the carrier was not able to locate the original shipment we offered you a replacement order or a refund, and you confirmed a replacement order. When we advised that replacement orders will go to the original address (due to tax purposes/laws) we recommended cancelling the replacement order so you could place a new order to the correct/updated address. We also then submitted the refund request for the order. If you have any further questions or concerns, please feel free to reach out to us at [email protected].

Thank you for your review, Betty. We pride ourselves on our ability to process orders quickly and we do not guarantee that you can modify an order or cancel it once placed. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions or concerns, please email us at [email protected].

Thank you for your order, Nhi. After an order is placed, you are not able to add items to your order and there is a very brief window, through your account dashboard if you are registered, where you can cancel your order, if applicable. We try to process orders as quickly as possible and we do not have the option to modify an order after it's been placed. That being said, there are times where you can reach out via chat or email to request a change on your order but we are not able to guarantee we can do that since our orders are processed so quickly.
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions or concerns, please email us at [email protected].

Thank you for your review, Tam. I am sorry to hear that you did not have a pleasant experience. While we do try to follow our business model, we do understand that our business model at times may not suit all customers. If you are still experiencing an ongoing issue, please email [email protected] so that we can assist you. If you put "Attention Jason R." and your order number in the subject line, I will be happy to look into this for you! I was not able to locate your order or account using the information provided.

Thank you for your review, Chet. I was unable to locate your order using the information provided. If the product shipped is the product ordered, a standard return would be applied. This would include return shipping and a restocking fee, which would come out of the refund. If this issue is still ongoing, please email [email protected] and put "Attn: Jason R" in the subject line, along with your order number. I will be happy to look into this for you.