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WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
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Never order from this website. I was charged $28 for 2 day shipping to have my order by Christmas. I placed my order on the 15th and it was supposed to be here by the 19th. On the 23rd I requested to cancel, since it had not been shipped yet. They said it would be cancelled. On the 26th I sent another email as it was still showing "pending". Now DEC. 31st, they are shipping an item I no longer need, and telling me it cannot be cancelled. Horrible. My shipping is just as much as the product I ordered, and I had to wait over 2 weeks to be sent?
Nice people and nice services and reasonable price this is my second command...
Thank you for the review and kind words Sufyan. We are glad that you have enjoyed our products, services, and customer service team! If you have any questions about any products or orders, please email [email protected] and we will be happy to assist you.
Hands down the best supplier for the insdustry. Top quality products, Excellent! Second to none after sale support!
Thank you for the review and kind words, Tony. We are thrilled that you have enjoyed our products! If you need any assistance with any items or orders, just email [email protected] and we will be glad to help.
It's a pleasure to work with WebstaurantStore every day. A huge shout-out to Mike D. -- he is one of the best reps I've had the pleasure of working with. Truly always has our back.
-- Springbone Kitchen, NYC
Thank you for your review, Abdul. We are thrilled to be working with you every day, and are glad that you have had great experiences with Mike D. We will be sure to let him know, and will continue to support your needs as Springbone Kitchen, NYC continues to grow.
This review i dont know whatti say excepf thatiljme tnis site and it wont let me finish checkingout untill i do this
Thank you for the review, Len. I am sorry the website made you do a review first. This is typically an option for customers after they place orders. If you end up having questions or needing assistance with your order, please email [email protected] and we will be happy to help.
Bust place to shop as a small business owner. Just wish you did not not have to pay for their plus package when other places give it to you free if you sign up and spend x amount pre month with. They act like they are the only place to shop on the internet. But again they are a great place and I like them. The plus just rubs me wrong.
Thank you for your review and kind words, Robert! The Plus subscription is very beneficial for customers that place orders frequently. Typically, by placing more orders, you will save even more shipping costs through the program and the program then pays for itself each month. If you have any questions about the Plus program and the pricing, just let us know and we will be happy to assist.
They sold us crappy forks and when we tried to return them they wanted to charge us for a 30% stocking fee plus the return shipping. I'm giving them to goodwill.
Thank you for your review, Elsa. While I could not locate your order, I am sorry to hear that you need to return the forks you purchased. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions about this process, please email [email protected] and we will be happy to assist.
11 days after I placed an order, they cannot provide a ship date and refuse to cancel the order. I contacted customer service on the 7th day after the product had not shipped. They told me to wait several days while they contacted the supplier for an update. The response I received is that they were still waiting for a response. I requested to cancel the order and they said I would need to wait several days while they contacted the same supplier that didn't respond on the previous attempt. This company is a scam!
Thank you for your review, Cole. While I could not locate your order, I am sorry to hear that you wish to cancel your order. It sounds as though your order is for a product we do not stock, and is coming to you from the manufacturer. Because of this, we need to get cancellation confirmation from the manufacturer in writing. We will keep trying to get this confirmation for you and will keep contacting the manufacturer. Our customer solutions team will contact you the moment we are able to get this confirmation. If you have any questions about this process, please email [email protected].
When you apply for plus they take money out your account before you order I have a problem with that.
Thank you for your review. When customers sign up for the Plus program, we do charge for the month ahead. If you were to not use the benefits, please notify us at [email protected] so we can assist you with that month.
Great products and great prices and shipping is supper fast im addicted with this company u wish I can give them 10 stars
Thank you for your review, Wadeline. We are thrilled that you have enjoyed our products, pricing, and shipping. If you need assistance with anything, please email [email protected] and we will be glad to help!
Purchased a 4oz Carnival King Popcorn Popper. Made in China and nothing but junk. Would not pop the corn properly, half popped and lots of old maids. We currently have a 2oz machine and it works fine. I did a temperature test on the kettle. Their machine 325 degrees, my 2oz. 400 degrees. I did some research on the web. Proper temp for popcorn is 400-450. Disputed the charge on Pay Pal. Company wants me to ship it back at my expense. Through chat webstaurant told me items shipped to residences have no warranty. What a bunch of bull. Pay pal says ship it back for a full refund. Really, frankly, I don't trust this merchant and I'm not going to spend my time, money and energy lugging this thing back to UPS. Do yourself a favor buy nothing from them.
Thank you for your review, Lawrence. While I could not locate your order, I am sorry to hear that your popcorn machine is not working properly. Because our products are designed for commercial use, the warranty for the products are only valid if they are used within a commercial setting. The warranty is not valid for residential settings. However, it does look like we were willing to bring this product back to examine it for you. If this is an ongoing issue, please email [email protected] so we can try troubleshooting this for you.
They don't have inventory, after 12 hour place your order always surprisingly cancelation, all shippings done not according to your request, warehouse guys decide instead of you. Always they are right, they are telling they do not guarantee any shipping. You can get on time or never..
Thank you for your review. While we do not accept shipping instructions from customers, we will typically ship from whichever warehouse lets us get the product to you quickest. We do stock thousands of items in our warehouses, however some products may ship from the manufacturer. We will have this information listed in the product details on the item page. If you ever need an item quickly and have a specific need by date, please reach out to our customer solutions team prior to placing the order. We will be happy to check stock and provide you with an estimated delivery date range.
Wouldn't allow me to cancel an order immediately after I had placed it! Complete BS! It was after hours but I sent multiple emails once I received the confirmation and the shipping cost was more than the item. I called customer service the next morning she said they received the emails but didn't notify warehouse soon enough, but again BS, because I didn't receive shipping confirmation until later the next afternoon! Would never buy anything from them again!
Thank you for your review, Linda. I could not locate your order with the information provided, and am sorry that you were not able to get this order canceled. Registered customers will typically have 15 minutes after they place an order to cancel it through their account. After that time, we are not able to guarantee order cancellations. If this is still an ongoing issue, please reach out to [email protected] so we can look into this further for you.
Vivo en frontera no hablo mucho ingles. Pero siempre que he comprado quedo satisfecha con los productos y me los han enviado rapido. Si han aumentado los costos pero es general por la economia mundial
¡Gracias por su revisión y comentarios positivos! Nos alegra que haya disfrutado de nuestros productos y nuestros envios rápidos. Si tiene alguna pregunta o necesita ayuda, envÃe un correo electrónico a [email protected]. Estamos felices de ayudar en cualquier momento.
I had heard of people having issues with this company before I ordered one case of Amoroso rolls to see if what I heard was true. Unfortunately, what I heard is true. On Sunday, November 29,2020 I ordered one case instead of of the 5 my business needed.
I chatted everyday for 4 days and each chat the different reps assured me that my order was being loaded on the truck. The conversation dialogue was almost verbatim of the previous conversation. Like they were reading from a script.
However, I would log into my account every few hours only to find the order was still in "Processing."
I had taken screenshots of each chat after finishing explaining that I would post them everywhere possible. What turned out to be my final chat last evening, December 3,2021 I asked the rep. Kelsey to please cancel my order. She replied that by saying, "we don't cancel orders here"
This morning December 4,2021 I woke up at 6:30 and immediately checked my account to find my order had shipped via FedEx minutes before.
I will never return to this business again. I suggest you to stay 100% clear.
Thank you for your review, Rich. While I could not locate your order with the information provided, I am sorry to hear that you did not have a good experience and that your order was not able to be canceled. Registered customers are able to cancel their orders on their own within the first 15 minutes of the order being placed. If an order is too far along in the processing stage and is being packaged and loaded onto the truck, we are not able to cancel that order. If you have any questions about this process, please let us know.
I have found their selection and service to meet or exceed expectations. I see another reviewer doesn't care for restocking fees... Alright, Snowflake, make better purchase decisions. I_never_ give_ANY_ business all of my trade. I am judicious and buy what I believe they can offer_reliably_. Sometimes that means not buying online. If I buy online, it is MY responsibility to do so eyes open. This business is getting repeat purchases from me because of a) availability, b) selection, and last but far from least c) I have not been disappointed. This purchase_will_ be a test however: electronics. We shall see how it goes. Based on history, I am not too worried.
Thank you for your review and kind words, Jay. We appreciate your business, and are thrilled that you have enjoyed our products and our service. If the electronic equipment you order has any issues, just email [email protected] and we will be happy to assist you!
30% restocking fees. Are you kidding me? NOPE! They are friggen serious... No Matter your complaint, John R will respond with one of 5 standard POS responses trying to justify his pathetic job at a POS company. Bottom line is that Webstaurant will screw you over and justify it under the guise of cheaper prices. Then they want to charge $17 for me to print a return label on my own printer? How in the crap do they justify a policy like that? With so many successful online retailers with great customer service, its hard to believe that neanderthal companies like this are not yet extinct. No wonder Amazon is the largest company on the planet while this podunk company will likely be out of business soon since they hate their customers. Do not spend money at this company. It surprises me that reputable manufacturers would even sell to a company like Webstaurant. By reading all of the other complaints its blatantly clear Webstaurant, its management and employees don't give a flying fig so there's no chance they will improve. I'm just writing this review to hopefully save other unexpected consumers from wasting their money with such a horrible company. And just to be clear, POS does not stand for Point of Sale.
Thank you for your review, Jeff. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. We also include the information about returns for customers to read here: https://www.webstaurantstore.com/policies.html#Returns_Policy. If you have any questions about returns or any other policies, please let us know.
Had what I needed. The shipping is a little high, but I ordered it anyway. I'm going to shop around, but I believe this is going to always be my best option.
Thank you for your review, Kimberly. We are glad that you found what you need and that we are able to be competitive pricing wise. If you have any questions, or need any assistance, please email [email protected] and we will be happy to assist.
I ordered a gallon of hot sauce, they did not give the shipping costs until after pay pal then it was 3 times more than at Walmart over $18 more than the hot sauce. Also their price was higer than Walmart for the same thing. My sauce arrived with the plastic jar broken the only reason the leak was not so bad as it was in a plastic bag. There was one small pice of bubble wrap arong the jug and the box was mostly unpacked. His alowed the jug to get bashed around unprotectedd in shipping. I asked for a refund and have not even got a reply afte two weeks. They did give me a refund, but did not notify me.
Thank you for your review, Thomas. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. I am sorry to hear that your product arrived damaged. Please email [email protected] or use our Live Chat, and our Customer Solutions team will be happy to get this resolved for you.
Raquel Rodriguez
Finding my product and ordering was easy. The shipping was expensive. I did not get a discount for Black Friday.
Thank you for your review, Raquel. I am glad that you were able to easily locate your product and place the order. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you are registered on our website to receive email flyers, we did send out flyers on Black Friday and Cyber Monday. While there may not have been discounts on shipping for entire orders, there were many sales on individual items themselves. If you are not registered, registering your email on our website will get you weekly flyers with discounts on various items. If you have any questions, please email [email protected] and we will be happy to help!
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Robert. We are sorry to hear the blue crabs did not arrive in time for your event. Some food products, such as blue crab meat, are special order items. The item details page will list this as such. Because this is a special order, we are not able to guarantee expedited delivery dates. We include the following information on these special order foods directly on the item page: "Because this item is not stocked in our warehouse, processing, transit times and stock availability will vary. If you need your items by a certain date, please contact us prior to placing your order. Expedited shipping availability may vary. We cannot guarantee that this item can be cancelled off of the order or returned once it is placed." If you have any questions about this process, please let us know.