Wayfair CAReviews 196

I ordered the more expensive Timberwyck 4-light track kit from wayfair.ca as the cheaper equivalent, Globe Electric's Sydney 4-light track bar, was unavailable from all online suppliers. I should have been more suspicious when I saw IDENTICAL pictures of both brands online. Incidentally, wayfair.ca didn't even have Globe Electric's Sydney available for purchase on their website. They charged me for the Timberwyck and sent me the Sydney. It's only a $10 difference, but it's the principle. Customer service was apologetic for the "confusion" (where's the confusion? You scammed me!), insisted that the two products were identical, tried to explain it away by saying that some products are made for "wayfair's brand" and were shipped in the original manufacturer's packaging, and refused to refund me the difference. NEVER buying anything from them again!

It has been 14 days since our couch that we ordered has been sitting in our city, but has not yet been delivered. I have emailed 4 times, and spoke to a women on the phone who was very helpful, however, she said that someone would call me last Friday, and I have not received a call yet. That was 4 days ago.
I don't know what else to do. We moved to a new home and we have been sitting on the floor waiting for our couch to be delivered. I even offered to pick up the couch, but nothing.

Do not buy anything from wayfair.ca, I have ordered backsplash Tile on wayfair.ca and repeatedly they have sent the wrong tiles. Every time when I spoke and complaint to the customer care, that the product they have shipped is wrong, they said we cannot do anything as we don't have control over the supplier who is sending the tiles. They refused to provide more details as its their mistake. Never buying from them again.The product details provided on the website is a mess and completely wrong but they don't care about it.

- I place my order on May 1st and was told I'd receive delivery on the 22nd.
- In fact I did not receive delivery till June 2nd.
- Order arrived damaged and was told replacement parts would be shipped immediately and that I would receive replacement parts within 1-2 weeks (by June 15th). I did not receive replacement item and parts till July 7th
-replacement parts arrived damaged
- Wayfair requested I donate/dispose of the items and they will issue a FULL refund on the damaged goods and a "store credit" for my inconvenience and troubles.
- I disposed of the items, as I will not donate damaged goods (it's offensive)
- it is now September 9th. I still HAVE NOT received my refund from Wayfair.
- Every time I inquire about my refund, I'm told by Wayfair my "refund is in the mail"
- It's been four months since this ordeal started and still no refund (at this rate even a courier pigeon would have been faster).
- A costly lesson learned. BUYER BEWARE!
- To say this has been a terrible experience is an understatement.
- Wayfair is a terrible company to deal with. Again BUYER BEWARE!

First they said if I signed up for their emails I would get 10%. Waited several minutes, no email.
Placed my order, then got the 10% off email. Sounds like a scam already, not a good start.

Ordered one item 2 weeks ago. Tracking shows the item has moved to a nearby location but is still sitting there one week later. No idea when it will get here.
Received shipping updates saying it had been delivered somewhere in Kentucky. Asked customer service and they said I should not have seen that, it was an internal transfer...
Regretting this purchase. Should have paid a few dollars more to buy it elsewhere.

Be aware that waifair is charging your money and dont ship the items you purchased. I bought two itema with them, the website stated delivery in 2 days. After a week of endless emails they told me that i can cancel my ordrer! Do not trust theyr delivery time! You might end up waiting for your items, waste time and missing other deals, and never receive what you purchased! To me it sounds like a fraud.

Called to ask questions about an item, they helped me place an order via the phone, They messed up the email and can not change it because the item has "shipped" all ready...
It was less then an hour, no warehouse is that fast. Their policies say you can cancel an order as long as it has not shipped yet, but everything is shipped as soon as you hit pay now. They also said the item was in Canada and it's not. I had to go out of my way and create a new email with there misspellings of my email in order to access my account only to find out they filled in the address with spaces between all the would be single words... my street name is not split up. Logging in did $#*!-all as the tracking does not work till the order crosses the border. If its shipped via FedEx or UPS they track all items, it was not shipped and there system sucks to fix anything. Not off to a good start,
May need to call my credit card and report the charge as undelivered if it does not show,

Bad experience with wayfair
Première et dernière commande
Aucune relation de confiance, tout est ambigüe. J'ai placé une commande pour un lit superposé de 4 places en ligne qui était supposé d'être livré entre le 29 juillet et 31 juillet 2020. Quelqu'un de chez FedEx le 23 juillet me demandant mon # d'apart, je lui ai demandé s'il avait un colis pour moi et de qu'elle compagnie il appelle? Il a raccroché, je l'ai rappelé 3 fois et lui ai posé la même question, il a raccroché toutes les fois. J'ai appelé wayfair pour savoir si j'allais recevoir ma commande ce jour là, la rep m'a dit que oui ils vont la laisser devant l'apart... je lui ai dit que c'est absurde, vous m'avez pas prévenu, je prendrai la possession de mon appartement le 28 juillet elle m'a mise en attente pendant 2hres de retour elle m'a dit tout est réglé j'ai appelé FedEx ils vont vous livrer tout le 28 juillet 2020
Je viens d'appeler Wayfair ce jour ils m'ont dit que la commande a été refusée par qui? Je ne sais pas. Si j'avais lu les commentaires sur la compagnie avant de faire à faire avec, je commanderais jamais chez elle. Wayfair USA n'est pas pareil ils respectent leurs clientèles. Wayfair Canada n'a aucun respect pour ses clients.

Ordered this item" Mroz High Back Designer Ergonomic Mesh Executive Chair" when I submitted payment the price came out higher than advertised originally. I sent a snapshot of the advertised price and emailed to Wayfair Canada Customer Service and asked for a supervisor to contact me back. I received a few emails that a supervisor would be contacting (One email specifically stated by the end of the Day) and no one ever did follow up. Wayfair is misleading customers with their advertised pricing. The Service is getting far worse and their prices keep rising. #BOYCOTT #WAYFAIR.

Wayfair disappointment, I don't recommend at all.
As much as I was excited about furnishing my new Apt from Wayfair as much as I have disappointed and disappointed. The photos are not real, Quality is normal, or even poor if compared to prices.or even poor if compared to prices. I received a $ 2,350 dresser without the mirror, then they told me that the mirror (included in the picture when buying) was not included, and that was not available for sale through the site also.Of course I returned the purchase, but the biggest problem today is the seventeenth day I didn't get refund yet.

I ordered a bench from Wayfair for 850 dollars. Several days after I ordered it, it was on sale for 135 dollars less. Since I did not receive the bench yet I contacted Wayfair hoping they would adjust the price. Their customer service is horrible, I waited on hold for 2 hours only to be told they would do nothing. I suggested I cancel my order and re buy it. They assured me there would be a cancellation and reshipping fee. They are not an honourable legitimate company. VERY DISAPPOINTING... WILL NEVER SHOP THERE AGAIN.

I purchased from wayfair.ca for the first time and looking at the bad reviews after, I was hesitant and scared I may not even receive my purchases. Contrary to those bad reviews, my shipments came fast and although it was the wrong color, I called and received great customer service! My problem was rectified and acknowledged right away. I was completely satisfied and I would definitely purchase from them again! And their selection is huge! Two thumbs up!