WayReviews 973

This application helps me to have complete information about the places or procedures for my travels. It really gives me a specific schedule and not surprised. Thanks Way!

I made a reservation days prior. When I got to location, they did not have a shuttle available or record of any reservation. Once I got to my destination, After missing my flight due to this WAY app, I called for a refund. The person I spoke to refused a refund And wanted to know details about why there was not a shuttle available. Then I asked for a receipt of where I was currently parked. Although I wouldn't have that receipt until I return from my trip. After that, my credit card number was stolen online and used to try to purchase more than $800 worth of merchandise. This is all exactly during the same time I was on the phone with the WAY app. Be careful… They obviously don't have all the bugs worked out, and their employees are not trustworthy.

They stole my money after I reserved with them for 105 LAX parking lot. I paid them and the parking lot charged me too. I wanted to extend my days and Way.com agents only gave me the number of the parking lot and told me I can only extend it through the parking lot. When I called, the parking lot number doesn't even work. When I arrived I got charged even more for parking without extending my reservation "the right way".
This company is a SCAM. Don't ever book with them. There is no guarantee that your car will be free of damage either coz I heard so many stories from friends that used this. If you wanna see yourself go read the yelp reviews too.

This does not seem like a legitimate service, the company has over 200 complaints with the Better Business Bureau. When attempting to cancel my reservation, within 24 hours which should allow a full refund according the their policy under "change of plans" received an auto response stating a refund could not be issued.

From the confirmation email: "Change of Plans? Please contact us within 24 hours of your check-in date and our team will be happy to assist you with your full refund."

Response to my refund request approximately 12 hours after making the reservation:
"Hi,

Greetings from way!

Your request for cancellation has been noted and we regret to inform you that the same cannot be done as it can only be processed if done prior to the check-in date.

If there is anything else, we could help you with please do not hesitate to contact us

Thanks and best regards

Aromal S"

For reference, the check in date was scheduled for 10/14/20 and the email was sent on 10/6/20.

Way.com coordinates off airport parking with local hotels. I arrived with my prepaid reservation at the Day's Inn at CLT to park for a week. The hotel would not honor the reservation because Way.com has never paid them. They told me that they had tried multiple times to reach Way.com without success to notify them. I could not reach then either, so I had to scramble to make other arrangements before my flight. It was a nightmare. If I could give "0" stars, I would.

I booked my parking with Way in Fort Lauderdale it sounded pretty great 2 miles from the airport secure parking free shuttle to and from airport how long could I have been I turned up at the hotel to park my car the hotel was under construction I walked into a lobby area there was a guy sitting behind a desk who didn't know what the hell I was talking about and told me there is no parking the hotel is not operating and the shuttle bus is not operating and I should contact my booking agent to get a refund which is way.com few days after I got back from my trip I realized I have not contacted way.com for a refund South Dakota long story short after telephone calls and emails I've gotten nothing from them they took my money $40 gave me no refund no explanation no nothing they do not even respond do not but with his company for nothing if you do you might as well throw your money out of your car window they are a terrible company not worth a dime I would never book with them again I have written a review on every thing I can fine to write a review about this company I have posted five times on my Facebook page so far for my friends who I had recommended this company to not to use this company and I will continue to do so every week I feel ripped off let down by a scam company I have written a review on every thing I can fine to write a review about this company I have posted five times on my Facebook page so far for my friends who I had recommended this company to not to use this company and I will continue to do so every week I feel ripped off let down by a scam company

This company would never give you a refund. Even when they state they will, I had to cancel a parking reservation worth $60 due to COVID19 and they refuse to refund my money and gave me "Waybucks" the WORST PART is that you can only use it on Movie theaters! Obviously closed by the Pandemic, or Meal plans in California (I live in Florida). I contacted customer service over 10 times and nothing happened... Finally yesterday I was able to make a parking reservation but they didn't let me pay the full amount with the "waybucks" they gave me, I had to pay the paxes with my credit card... Today I needed to change my reservation and customer service CANNOT do it, you must CALL (no way to do it online and the call wait is over 40 minutes to talk with a human), well, the representative answer was that they cannot change the reservation, you must cancel and guess what GET MORE WAYBUCKS CREDITS! Because they refuse to refund, and there is no way to modify your reservation... This website is a SCAM! STAY AWAY!

I bought parking through this website and arrived at the hotel. The hotel manager informed me that the shuttle was out of order so I parked at the airport instead. I immediately called the company which directed me to email them or go online for a refund. I emailed them and never heard anything back, I then had to open a chat session and email them multiple times just for them to ask for proof that I parked somewhere else. This is all over $10! Totally ridiculous hoops to jump through and still didn't get my money back.

I booked a parking garage in LAX. Travel plans canceled due to covid 19. Regardless, their cancellation policy states clearly: full refund before check in. I tried to cancel for a reservation more than 2 months away. They only allowed internet credit. Don't fall for this, they will be shut down soon. Dispute with your credit card company quickly. Attached their cancellation policy screenshots, DON'T BELIEVE IT! ABSOLUTE SCAM!
Go parkon.com for parking spot, only half the price.

Made a reservation for parking near Chicago O'Hare for August 2020. The trip my husband and I were supposed to go on for his architecture masters program was cancelled due to the coronavirus. At the time I made the reservation, the cancellation policy allowed for a full refund up to 24 hours prior to the time of the reservation. When the pandemic began, Way.com changed their cancellation policy, screwing over all of their customers and refusing to refund their money. DO NOT use this site. They offer "Waybucks" which are completely useless to anyone who does not live in a giant game of Monopoly. They even had the audacity to try to tell me that I needed to understand that this situation is affecting everyone and that "we're all in this together." Retaining $114 of my money for a service that I will not be using and changing the cancellation policy for customers that had no way to know that it might change at any time due to a global pandemic is wrong. They simply stopped responding to my emails when I said I rejected their refund of "Waybucks." This company will not last long based on how they handle these kinds of situations, which means their Waybucks are inherently useless.

So we bought parking at Embassy Suites by Hilton from Way.com. On the day we fly, we called on our way to make sure we have a ride to the airport but no one was answering. We got to the place and it was closed. No one was there. Since we barely had time to catch our flight we had to resort to the airport long term parking which is double the price we paid for. I emailed customer service and was told I am only getting waybucks in refund. I mean, I am forced to use the site again just to get my money back despite the inconvenience and the extra expense it caused for selling something that is not available.