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Way

2.6
way.com

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Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
Follow Callum H.
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Parking was efficient
February 13, 2022

Parking was efficient and in accordance with my prior booking only realized issue was with respect to the manner of payment which was not explained at all by the payment window!

Date of experience: February 11, 2022
Way S. — Way Rep
over a year old

Hi Callum,

We appreciate your feedback, our team will reach out to the parking lot regarding your issues. We appreciate you sharing your experience!

-Way Team

Florida
1 review
0 helpful votes
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Painless
February 13, 2022

Made the trip into New York absolutely painless. Pulled in, attendant took car, and off we went! Upon return, car was retrieved in minutes, and we were on the way out. This is the way to park when visiting New York. Price was very reasonable.

Date of experience: February 11, 2022
Way S. — Way Rep
over a year old

Hi Sonny,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

District of Columbia
1 review
0 helpful votes
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Very good facility
February 13, 2022

Since the door shutter is closed, have to wait for attendant to open the shutter. I thought the garage was closed and left. Drove around and backed, this time the attendant saw me and opened the shutter. Very good facility. Attendants were very nice.

Date of experience: February 11, 2022
Way S. — Way Rep
over a year old

Hi Chloe,

We appreciate your review! Thank you for using our using services.

-Way Team

Delaware
1 review
0 helpful votes
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The location is clean and the employees are extremely kind. They wear masks! Your vehicle remains in good condition and you never have to wait. One of my favorite Icon lots. It's a great option if you are going anywhere.

Date of experience: February 11, 2022
Way S. — Way Rep
over a year old

Hi Alex,

We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!

-Way Team

Florida
1 review
0 helpful votes
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I booked this online
February 13, 2022

I booked this online. Everything went very well but the Garage's address is not posted where the actual garage is. It was a little hard to find. Otherwise everything was fine.

Date of experience: February 11, 2022
Way S. — Way Rep
over a year old

Hi Boston, So sorry to hear about your experience. Our team will take a look into the location and the address details for this facility. We appreciate your review, and happy you chose Way for your parking!

-Way Team

Florida
1 review
0 helpful votes
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Excellent service
February 11, 2022

Excellent service. A great standard of service from great staff, I have always found them to conduct themselves in a professional, polite and friendly manner.

Date of experience: February 10, 2022
Way S. — Way Rep
over a year old

Hi David, Awesome to hear you had the excellent service with us! Thank you for providing feedback, and sharing your experience with us!

New York
1 review
0 helpful votes
Follow Nicole E.
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Dropped my car off with an easy contact-less check-in from my phone. When we came to retrieve the car, we waited less than 5 minutes for them to pull it around to us. Excellent service. Would definitely use them again.

Date of experience: February 10, 2022
Way S. — Way Rep
over a year old

Hi Nicole, Thank you for providing feedback, and sharing your experience with us!

New York
1 review
0 helpful votes
Follow Shannon H.
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Always a positive experience using Way Parking whenever I come into the city. App is easy to use and usually can find a very reasonable rate.

Date of experience: February 10, 2022
Way S. — Way Rep
over a year old

Hi Shannon,

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

California
1 review
0 helpful votes
Follow Hannah M.
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Parking
February 11, 2022

Convenient, excellent service. The attendant was professional, courteous and helpful. I used the Way App in my phone and it was very convenient, no paper tickets to misplace. Easy and good deals!

Date of experience: February 9, 2022
Way S. — Way Rep
over a year old

Hi Hannah,

We appreciate your feedback, and excited your experience was excellent and convenient! Our partners work diligently to make sure your experience is top notch, we appreciate you using our platform and hope to see you parking again with us soon!

-Way Team

Ohio
1 review
0 helpful votes
Follow Gemma L.
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I made a reservation about 2 hours before I was to arrive in the City and was nervous because a number of garages that I checked were booked. This one was about 10 blocks from where I was meeting a friend for dinner, but I was able to make a reservation, quickly drop my car off and be on my way to dinner. When I finished my dinner, I was able to quickly retrieve my car and be on my way. Just make sure you go to the correct garage.

Date of experience: February 9, 2022
Way S. — Way Rep
over a year old

Hi Gemma,

We appreciate your sharing your experience, and happy you were able to retrieve your vehicle quickly! We will be sure to share your experience with our partners as well, hope to see you again soon!

-Way Team

Illinois
1 review
0 helpful votes
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Parking was as simple as possible. Reserved online, so just pulled in, went about my business, came back 6 hours later for my car.

Date of experience: February 9, 2022
Way S. — Way Rep
over a year old

Hi Jack,

We appreciate your feedback, and happy you found it easy to book parking with Way!

-Way Team

California
1 review
0 helpful votes
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Easy experience
February 9, 2022

Had and easy experience. Everyone we interacted with was helpful and courteous. Made reservation on line without any trouble. In and out in minutes. Would definitely come back.

Date of experience: February 8, 2022
Way S. — Way Rep
over a year old

Hi Sophie,

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

North Carolina
1 review
0 helpful votes
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Great
February 9, 2022

Pre-booked for a reasonable cost. The experience was seamless. When i arrived the attendant was polite and efficient. Same experience when i picked up the car.

Date of experience: February 8, 2022
Way S. — Way Rep
over a year old

Hi Emma,

We appreciate your feedback, and happy you found it easy to book parking with Way!

-Way Team

New York
1 review
0 helpful votes
Follow Sophie M.
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Went to the rangers game last night. Pre-booked for a reasonable cost. The experience was seamless. When i arrived the attendant was polite and efficient. Same experience when i picked up the car.

Date of experience: February 8, 2022
Way S. — Way Rep
over a year old

Hi Sophie, thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!

-Way Team

Massachusetts
1 review
0 helpful votes
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I had no negative issues
February 9, 2022

I had no negative issues, I pre-paid online. Drove into garage guys working were polite & when I retrieved my car all was well. No issues with my prepaid receipt.

Date of experience: February 8, 2022
Way S. — Way Rep
over a year old

Hi Lauren,

We appreciate your amazing review! Glad you had a wonderful and positive experience using our platform!

-Way Team

District of Columbia
1 review
0 helpful votes
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My experience has been very good. The staff are professional and helpful. The operation is relatively efficient and my car has always been returned in good condition.

Date of experience: February 8, 2022
Way S. — Way Rep
over a year old

Hi Ed,

We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!

-Way Team

Colorado
1 review
0 helpful votes
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Great!
February 7, 2022

I made a reservation through the app and my parking spot was waiting for me when I got there. Very convenient, touchless system. The attendants were nice and efficient and the wait time was very short. Will definitely use this location again!

Date of experience: February 7, 2022
Way S. — Way Rep
over a year old

Hi Victoria,

We appreciate your amazing review! Glad you had a wonderful and positive experience using our partners location!

-Way Team

Texas
1 review
0 helpful votes
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Perfect location to park
February 7, 2022

Perfect location to park if you are attending a show. Walked out of the theater on a freezing winter night and was in a warm car within 5 minutes. Good service!

Date of experience: February 7, 2022
Way S. — Way Rep
over a year old

Hi Colin,

Thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!

-Way Team

Washington
1 review
0 helpful votes
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In and out
February 7, 2022

The service was exactly what everyone wants. Fast service when you drop off your vehicle and fast service when you pick it up. Five star service at a fair price. Thank you.

Date of experience: February 7, 2022
Way S. — Way Rep
over a year old

Hi Paul, so awesome to hear you had fast service with us! Thank you for providing feedback, and your experience with us!

-Way Team

Washington
1 review
0 helpful votes
Follow Jonny B.
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Everything was perfect. The only thing that I would suggest is that they offer a receipt after payment. Behind the glass and sometimes they just run out without asking. Then it's difficult to catch them for the receipt.

Date of experience: February 7, 2022
Way S. — Way Rep
over a year old

Hi Jonny, we understand your concern, and appreciate your suggestions. Thank you for providing feedback to our team.

From the business

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way.com
Fremont,, CA, United States