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Watch Rapport

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Watch Rapport Reviews Summary

Watch Rapport has a rating of 3.6 stars from 335 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Watch Rapport most frequently mention customer service, high quality and top notch. Watch Rapport ranks 10th among Watch sites.

service
114
value
103
shipping
104
returns
108
quality
105

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Good service
September 18, 2023

The only guys in the game doing pre-orders the right way. Not sure how they do it but they get it done.

Date of experience: September 17, 2023
Brazil
1 review
0 helpful votes
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Customer satisfaction
September 18, 2023

The dedication to customer satisfaction shown by this shop sets them apart from the rest. Will do a lot of business with them.

Date of experience: September 17, 2023
Latvia
1 review
0 helpful votes
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Great expertise
September 17, 2023

The knowledgeable staff at this place helped me find the perfect watch. Great expertise.

Date of experience: September 16, 2023
Greece
1 review
0 helpful votes
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Good service
September 17, 2023

The watch I ordered arrived in pristine condition, thanks to the impeccable packaging by these guys.

Date of experience: September 16, 2023
Austria
1 review
0 helpful votes
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Good service
September 17, 2023

The pre-ordered Omega I received from these guys was well worth the wait. Exquisite craftsmanship.

Date of experience: September 16, 2023
Japan
1 review
0 helpful votes
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This online store has become my trusted source for authentic and high-quality watches. Simply the best.

Date of experience: September 11, 2023
Greece
1 review
0 helpful votes
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Watch rapport has the best selection of luxury watches a dream come true for watch enthusiasts.

Date of experience: September 11, 2023
Italy
1 review
0 helpful votes
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I absolutely love this company's Watches and accessories. Very good high quality items and fast shipping. I am new to this company but I absolutely love it and highly recommend purchasing from this shop.

Date of experience: September 11, 2023
Bahamas
1 review
0 helpful votes
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DO NOT ORDER
September 11, 2023

Purchased a watch on their website. They listed the watch as New, in stock and ready to ship. I checked the status of the order it said
Order received
Assembling order
Order processing
Order ready to ship
Order shipping label created, waiting for carrier collection.
After about a week I noticed the status didn't move. Contacted them only to learn they aren't opened on Fridays and the weekends. Called again Monday, I learned that the watch had not been "sourced" and was not in their possession, they have not "located" the watch even though the website said it was in stock and ready to ship! One month later, the order status has not changed and they DO NOT have the watch in their possession. They have this thing of trying to frighten persons with cancellations changing a 3-4% restocking fee, but how are you going to change a restocking fee on something that isn't even in stock! Anyways I will be contacting my bank as reporting this as FRAUD!

Date of experience: September 11, 2023
Malaysia
1 review
0 helpful votes
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We highly recommend them
September 7, 2023

We love WR! Been doing business long time. We buy and sell watches all day from them! We highly recommend them!

Date of experience: September 6, 2023
Denmark
1 review
0 helpful votes
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I always recommend this website to all my friends and family. Purchased several watches from watch rapport.

Date of experience: September 6, 2023
Virginia
1 review
2 helpful votes
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This company is a sham. They copy the listings of other, legitimate watch resellers, and they collect your money up-front. Then, after holding your funds for 4-6 weeks, they inform you that they can't fulfill your order, and that you will receive a full refund in 15 business days. But the refund never comes on its own. You have to actually call after the 15 business day waiting period, and then they open an "escalation ticket", which is just another excuse to keep your money as long as possible.
The entire business is a scam designed to earn money off the interest float they enjoy until you scream loud enough, threaten a lawsuit, or formally dispute the original charge with your credit card company.

Don't fall for their ridiculous star rating. The positive reviews are from profiles that are obviously fake accounts. If you filter the reviews to only show "verified purchasers", you'll their true 1-star rating. Run, as fast as you can, away from this "business".

Date of experience: August 31, 2023
California
1 review
1 helpful vote
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The Worst
July 27, 2023

If I could give 0 stars I would. This is not a legit company. I've been waiting for a refund for 9 days and every single day I get an email that it will be "refunded in 15 days." This is a ponzi scheme. They make money off holding "loaned money" for extended periods of time. Look up the "Zadeh Kicks" situation. This is identical.

Date of experience: July 27, 2023
Louisiana
1 review
1 helpful vote
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DO NOT DO BUSINESS WITH WATCH RAPPORT! Buyer beware. Pre-ordered a watch for roughly $12,000 USD. Watch was supposed to come in within 6 months. Watch was never delivered. They will not even send update emails. You will have to hound them. Ordered was cancelled eventually. They sent me an email saying that I would receive my refund within 15 days or so. Refund never came. Then they sent me a bogus link with information saying the refund was sent to my credit card company. I then contacted my credit card company. They did not receive the refund on the date stated from the bogus link. A fraud investigation has been launched. This is not only wrong, this is illegal. DO NOT DO BUSINESS WITH WATCH RAPPORT!

Date of experience: July 11, 2023
California
1 review
3 helpful votes
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Very disspointed
July 3, 2023

Order a watch as website stated in stock. Waited 4 weeks to find out that they don't stock they source and buy. Cancelled order and 14 days later still waiting for my money back. Took 1 day to collect my money amd now has taken over 14 days amd counting to get back. Never will I order sgain.

Date of experience: July 3, 2023
Florida
1 review
1 helpful vote
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Scam!
June 30, 2023

Wow I never leave bad reviews and I look down on people that do. But they took 6000 and never sent me anything. 5 months ago! The calls go straight to a call center that has no way of contacting them.

Date of experience: June 29, 2023
Georgia
1 review
1 helpful vote
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I purchased a watch from them and after my purchase, I was calling to check on the tracking information and I have called eight times and every time they say that no one is available to speak with me. Do not do business with this company. They are a joke. I am in dispute and trying to recover my money.

Date of experience: June 21, 2023
Delaware
1 review
3 helpful votes
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They string you along with the hopes of "sourcing" another watch - no watch will ever come. Just report it to your credit card company if you've paid them.

Date of experience: June 16, 2023
District of Columbia
1 review
6 helpful votes
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Don't do pre Order neither for Rolex or Patek. YOU Money will stuck even after 6 months wait and you won't get anything big scam to flip your money for almost a year. I purchased Rolex Panda and Platinum Day Date. Waited almost a year and since it was long time wait Amex waited almost 32 days to honor a charge back. We will not challenge your charge back that's what I was told wouldn't refund it though. Posted picture of conversation for proof

Date of experience: June 14, 2023
India
1 review
5 helpful votes
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These guys were great. They had extremely rare models and were incredibly knowledgeable about the models. Extremely professional as well. They inspire confidence.

Date of experience: May 31, 2023