Warby ParkerReviews 387

I purchased a pair of glasses from WB a little over a year ago. When they arrived and I tried them on only to find out they were basically unwearable. I called customer service and the representative told me to take them to an optician to have them fitted. They would pay for it if there happened to be a charge. Time got away from me and I only took them in today -- albeit a year after I purchased them -- and the optician worked on them for 30 minutes and they still do not fit correctly. I called WB customer service and the representative said the best they could do was give me $20 for a new pair. I told him that I was not willing to take a chance on a "new pair" and that they should swap out my current pair for a replacement pair. Given that you are taking an expensive bet when you buy glasses online my advice is to save your money and buy them somewhere (such as Costco) where you can try them on and the customer service is much better.

I am livid. I placed an order about July 25th and was set to received them on August 3rd... I received a confirmation number and it stopped tracking my package after July 27th... Last I heard they were in Texas then shipped to Indiana. WTF is it doing in Indiana when I live in California. A few days ago I received a generic email from Caitlyn saying they have replaced my original order and will be sending a new one, but NO tracking or confirmation number has been sent so I have no idea where or when I am getting my glasses. I have called the number attached to the email and no response. HORRIBLE HORRIBLE HORRIBLE.

I don't even know where to start. The frames I was the most interested in were not available for home try-on, so I emailed Warby Parker to ask them when they'd be available to try on. They gave me a very vague response and essentially told me to just buy them without trying them on because I could return them within 30 days if I didn't like them. Not knowing what else to do, I went to buy them and was told that I needed to submit my pupillary distance since it wasn't included in my prescription. Warby Parker's genius solution to this problem is to hold a credit card in front of your face and take a picture of yourself. Needless to say, it's not a very accurate way of doing things. The glasses arrived and not only did I hate the frames (both in terms of the way they looked and how tight they were on my head), but the pupillary distance was so far off that I felt like I was in a drunk tank. I called Warby Parker thinking that maybe the high index lenses were the problem, and the woman I spoke with told me that she'd have one of their on-staff opticians email me the next day. They never emailed me. I returned the glasses, found another pair of frames I thought I might like, and once again, they weren't available for home try-on. Isn't the entire appeal of Warby Parker supposed to be that you can try any five of their frames on at home for free? Anyway, this time, I decided I wasn't going to mess around anymore and I'd just go clear out of my way to the closest Warby Parker store to where I live (which is not close at all). I found a pair of frames I liked, got all of the correct measurements taken, gave the sales associates my prescription, and ordered the glasses. When they finally arrived, the prescription was wrong. I don't know what to do at this point other than to go back to the eye doctor, have them remake the lenses, and go from there.

A bit of a wait to get the glasses in the mail but they finally came on day five. I was very excited to have these home try-on frames with the five choices I made on-line. I opened the box. The inner plastic frame holding each frame was damaged and dirty. The frames were individually wrapped in plastic bags of which 3 were obviously used before, sticky, and ripped. Each frame was filthy. Smudges on the lenses and sticky. Unbelievable. I called customer service and let them know. I am sending them back. If frames come this dirty what would the purchased product be like? I am not going to chance it.

I rate Warby Parker with five stars, not because everything worked flawlessly, but because their understanding and efficient customer service more than made up for any hiccups along the way. I don't expect perfection, but I do expect service that is competent, courteous and considerate. I loved the online shopping experience, the quality of the products, and WP's passion to give back to society. Thank you to the entire team for being respectful at all times and for ensuring that I was an important customer. Well done!

More than one month ago I ordered and paid for my glasses. They should have been here weeks ago. So I called today, provided my order number, and inquired as to status. Customer service explained, oh, I see our system sent an automatic email letting you know that you could upgrade your order to a lighter material, and, when it did that it automatically placed your order on hold. Yikes! So I don't respond to a robo upgrade email after completing and paying for my order - so Warby Parker suspends my order?

A manager explained, oh, our system doesn't track if a customer doesn't respond and release the order hold after a certain time. Had I not called today - my order would still be on hold. Really not acceptable

I would think that a company that goes the extra mile as to measure your face width would provide quality glasses. However, the first pair I recieved had stripped screws. I couldn't go to my local eye dcotor to retighten them. I then recieved a new pair with fixed screws however the glasses didn't not fit my face due to the width of the glasses being too wide. Never buying from this place again. Although I do wear my glasses out and I recieve a lot of compliments, I'm sure there are other companies that will provide better service with the same types of frames.

My experience with Warby Parker has been outstanding even with the pitfalls (that were caused by me) during my transaction. Long story short I put in the wrong shipping address and noticed after they were shipped out. I contacted them and they gladly remade a new pair to send to my new address. The person I contacted each time was amazing with every email they sent. Very kind, polite, and open to do anything to help me. The only struggle was getting another eyeglass prescription because mine expired and the pupillary distance, but I just asked my doctors office and they gave me the info. I haven't received my frames yet, but I hope they get here soon because I can't wait to wear them! I loved the frames when they came with the home try on.

Bought the frame and lens from them in Dec 2015. Lens scratched and needed to be changed which, according to their policy, they do. However, since the original Rx expired since then, they absolutely refused to change the lens without getting a new Rx. Nothing changed but I had to see a doctor just to satisfy their ridiculous (given the circumstances) policy. An MD myself, I even offered to write them my own Rx but they refused. Regret deeply ever choosing to deal with them

I saw this company featured on the television program and thought I'd try them out. I selected 5 pairs of glasses and they were shipped to my home in a very short period of time. When I tried them on there were several pairs that I did not remember ordering. But that's okay because I did like one pair. I had some questions so I called the company. The person that I spoke with was very nice and answered all my questions completely. Regarding the pairs that I didn't remember ordering, the woman told me that if they don't have what I ordered in stock they will substitute a different pair.
I went back on the website to see how much the glasses that I selected wood cost and to my surprise or should I say to my dismay, the glasses that I selected cost $345 with progressive lenses! Yikes! That's a lot of money and not competitive with other eyeglass stores.
I think if this company really wants to stay afloat they are going to have to improve their website because it's clunky and slow and take a look at their pricing.
Pros: Great concept
OK selection
Fast delivery
Courteous customer service
Cons: If they don't have exactly what you ordered they will substitute a different pair
Glasses with progressive lenses are WaY too expensive!
Clunky, slow website.

Warby Parker is a poor excuse for a company. I ordered glasses from them on the free home try-on. I never received the trial. I live in Florida, and the glasses were delivered o Sacramento, CA. If they are not returned, you are charged for the glasses, and now I am going to have to pay $500 for their mistake. I have contact customer service multiple times without a single respnose. I am more than dissatisfied, and I would not recommend Warby Parker to anyone.

I have never been so impressed with a company before in my life. When I first heard that you could get glasses here for 95$, I thought "what is the catch". Usually, glasses companies will hook you with the promise of cheap frames but then you get charged a lot more for the lenses and everything. NOPE, not here! It truly is 95$ for the frames and lenses. I ordered an at home try on of 5 frames. They email you when it is time to send them back. The box comes with a pre paid shipping label so everything is idiot proof. Which clearly I need because I accidentally ordered the wrong classes from the box. I was not paying attention and picked a frame that I was not fond of. At a normal place it would have been "too bad" we already made the lenses and everything. But at warby parker, they sent me the nicest email saying they would re-ship me my 5 pairs of at home try ons and once I figured out the real pair that I wanted, they would do an even exchange. Better yet, they let me keep the frames that were already made for me until my new frames arrived so that I wasnt walking into walls in the interim. Honestly, the best customer service I have ever dealt with in my life. I am SOOO impressed with this company and every other company out there should take notes.

About a year ago I decided to order new glasses through Warby Parker after hearing about them through a couple friends. I was impressed with the ability of their "home try on" offer. I found a pair I really liked and ordered them. Unfortunately, my glasses got a couple scratches on the lenses but it was covered through their "1 year scratch free guarantee". I find it awesome that WP offers this. Unfortunately, I encountered another problem with my glasses and WP was very quick to respond to my issue and they offered an immediate resolution. The customer service I have received has been superb. While $95 seems like a lot for a pair of glasses, it really is worth it. Given the quality of their customer service, the styles available, the quality of their product and free shipping, I think WP is a smart decision.

I had a lot of hiccups ordering from Warby Parker for the first time: USPS said they were delivered to my apartment when they had not been (which made me think they were stolen from my door), my return shipping of the trial pairs was never received (again, not the most secure apartment complex), and when I did finally receive my glasses, the prescription was wrong (by fault of my doctor, not WP).

Despite each of these problems, WP customer service was extremely understanding and accommodating every time. They extended the exchange period so that I had enough time to see my doctor again for a new prescription. They waived the fees ($$$) that I would have been charged if my trials had not been returned. Each rep I talked to was really nice and helpful.

And of course, the quality of the glasses is great. The selection is so good that I had trouble deciding, which was the best part of the trial option. I'll definitely order from WP again, and I'd recommend them to all friends & family.