Walgreens

Took nearly two months to get my script. They were the only ones covered by my insurance, or I would have gone elsewhere. Took them two weeks just to get my name and birthdate correct! I would call at least twice a week to check on the status. They would say they are waiting to hear back from my doctor but never actually would reach out to my doctor. My doctor had to call THEM every time. They would lie and say they left messages at doc office, but that wasn't true. And even if it was true, why wouldn't they keep trying? Or reach back out to me?

Trying to schdule a simple flu shot, kept asking for account to be set up over and over when I have already have one set up, I think I will just rely on my main clinic

I was denied the free Covid booster today at the Walgreens in Monmouth, IL. I am so done with Walgreens. Used to be a good store. Wtf is up with that?

Walgreens has gone downhill since COVID and I will never use them. Many of their pharmacies have a single drive-through lane. Some manager thinks it's a good idea for the people to sit in line for an hour waiting for four COVID testers in front of them. It doesn't matter to Walgreens that I am disabled and cannot go into the store. Curb pickup is a big joke. They don't have enough employees to run the store.

The most recent experience is most horrid. I have filled a prescription twice and they have canceled it twice and not notified me of anything other than confirmation of request and I needed to wait because they were out of the stock. Who runs out of synthroid? It is a basic Rx that many people use. The first time I used the website to fill the prescription. A week later there's still no medication and they've completely canceled the prescription refill. I call on the phone and I asked them to fill the prescription and mail it to me as I requested in the beginning. No prescription, the girl didn't even enter the refill. It's just sitting out there in limbo waiting for me to refill it at a different pharmacy. Trust me I will never use Walgreens again. I had already moved the majority of my medications to an online pharmacy because of bad service. I am very happy with them and I will use Walmart for emergency medications. Walgreens no longer stocks basic medications. Sad, I used to use them all the time. They're just at the end of my street. They have overcharged
Medicare and force multiple store visits to fill one Rx.

I signed up for prescription text reminders. These are normally very helpful. The text I received today said,
"Walgreens: Your flu shot is waiting for you. Plus, get an updated COVID-19 booster at the same time: wlgrn.com/SAschedappt/GE Text HELP for FAQ, STOP to opt out"

CLEARLY, this text was not a prescription reminder. But rather, a marketing message for a flu shot and a Covid booster. Definitely NOT a prescription. You violate trust when you send unwanted marketing messages under the guise of prescription reminders. How dare you! I'll take my business elsewhere.

So every week a pharmacy has a sale on Cola. Walgreens is THE ONLY ONE that has a limit on how may at sale price. Pepsi this week was 3 for 9.99. So I load A cart full walk past the clerk several times looking for other items. At the check out the same clerk says Pepsi is limit of 3 for the sale price ‼ So I put them all back in the pile along with 56 dollars worth of other items went to RITE AID got the same deal but was able to buy 9 with no worries. If it's on sale What difference dies it make how many I buy. BYE WALGREENS

Due to poor service and common meds not being readily available we transfered all prescriptions to a pharmacy other than Walgreens. Upon refilling a prescription at the new pharmacy it was over $100 less expensive than it has been at Walgreens. Same med, same manufacturer, same dosage, same quanity, same insurance, same everything but at a much lower cost.

I went to my neighborhood Walgreens Pharmacy to fill a prescription. The cashier took the prescription and told me I had to wait for validation from my insurance company, the pharmacist never called my insurance company. Thinking the cost was high I called my insurance and they had not record of Walgreens validating my prescription. My insurance pays 75% and I pay 25%! They used some online company without my permission. I was paying 50%. I called CareFirst and found this out, pharmacist only said he did not know what went on?

I am writing about the Walgreens pharmacy at 95th and Cicero in Oak Lawn, IL. If you want to get a heart attack from unnecessary stress, that would be the place to go. I had to call 3 times within an hour to check on a prescription refill, holding for over 40 minutes on the 3rd call, simply because they had faxed the prescription to the wrong number. Went back and forth between them and the doctor, because obviously somebody dropped the ball, and of course no one takes responsibility. Also, those text messages they send telling you to press RENEW - don't bother. That is totally bogus. I did it twice last week, and called in last night, but what is the point? I am moving over to CVS or Costco.

My doctor wired over my script on Monday morning. Stopped in late Monday afternoon, was told if I care to wait, they will have it ready in 10 minutes. I said I would just stop back. Went back Tuesday morning, again, I was told I can wait 10 minutes and they will have it ready for me. Mid afternoon went back, but this time I was told if I could wait 20 minutes, they would have it ready. I again said I would stop back. Hopefully this time they will be able to pull their heads out of their a$$e$. Now it is Wednesday morning, nothing!

Walgreens - Store #6568 has a very poor customer service on the phone. It is near impossible to talk to a human being.

2274 FORTUNE RD
Kissimmee, FL *******

Had to use mail service to get a 5x7 reprint with matte finish, and after six days, my order still hasn't been shipped. It boggles my mind how a company can print glossy photos in less than an hour, but it takes a week (or more) to do matte. Customer Service was no help at all. They can only see the same order status I do.

At 7:50 PM on Friday, September 2,2022, I, William Bailey, a retired military officer, visited Walgreen at 5975 WEDDINGTON RD, Matthews, NC ******* – to speak with the pharmacist. Instead of communicating with the pharmacist standing there, Wendy addressed me in a very unprofessional manner. The pharmacist refused to read my document to update my shot record for international travel on Sunday, September 2,2022. These shots were given at Walgreen, and I was trying to get all my shots records updated on a yellow-shot record card. The team at this location does not understand that Walgren is a corporation, and we, as customers, should be able to go to any Walgreen and get the same quality of services.

Then Wendy closed the pharmacy secure windows in my face. I knocked on the door and the pharmacy, and Wendy refused to open to door to address my concern. Another employee opened the door and asked if she could help me, and I asked her what the lady's name doing all the talking, and she said, Wendy.
I then went to the front and asked to speak with the manager. The clerk stated that the manager was in the back and said there was nothing they could do to assist me or address my concerns. This is when I came home and called customer service and wrote this letter.

Pertaining to the Walgreens at 2238 Westborough Blvd. In South San Francisco, CA.

I have multiple health conditions involving numerous medications that I need to take. Recently I experienced fractured ribs and rather than wait for my medications to arrive over a lengthy period of time through a delivery company, I decided to have the prescription of pain medication and topical patches for pain to the Walgreens down the street from my home. HUGE MISTAKE!

I had read the reviews but thought these were perhaps subjective to individual circumstances... I was proven incredibly wrong about that. This is perhaps one of the worst experiences I have ever had with any customer service related retail experience.

When I checked last night, the clerk told me that they would text me when the prescriptions were filled, within 15 minutes. After an hour and a half, I called back and was hung up on and then it happened again when I tried to repeat. Although in pain, I gave up for the night and decided to just pick them up the next day.

When I arrived just before 9 a.m., the clerk at the pharmacy counter was incredibly rude and dismissive telling me that there were only two prescriptions and no sign of the patches. I asked her to look again and she stared at me hatefully and told me to wait for the pharmacist. I told her that I did not have time and just wanted the two that were ready and she told me by law the meds could not be purchased yet and that I would "have to wait".

Finally when the pharmacist arrived, she proceeded to assist other people who were behind me in the line and then struck up a conversation with a vendor, disregarding me completely. At long last I was called up and the clerk told me of the charges. I explained that this was through Medicare and that there should not be a charge given my insurance. The woman rolled her eyes and told me "well, you will have to wait" and she exited to go speak with the pharmacist. I could see the interaction and they were whispering and laughing the whole while. The woman came back, said nothing to me, input something into her computer and then told me I had to pay twenty five cents, whether I liked it or not. Disgusted, I reluctantly agreed just to be done with this experience and this horrible person with no customer service training whatsoever. Please keep in mind that I am in an inordinate amount of pain during this entire transaction and only wanted my medication to help relieve this. I did not have a quarter and was going to use my bankcard when a lovely woman behind me handed me a quarter. I asked for the clerk's name and she at first refused until I told her that I would not leave until she gave me her name and said at that point that her name was "Kay".

As I left, the woman who had given me the quarter actually apologized for the clerk's behavior and said that they are just like that here. I said to the woman, "they tried to overcharge me" and the woman responded, "that happens to me all the time, you have to watch them here."

How utterly disgusting! If I was ever to move my numerous medications to another place where the store could benefit it would NEVER EVER EVER be to this location, or to any Walgreens after this experience. In fact, I am going to boycott Walgreens entirely for any of my retail or pharmacy needs and I am going to spread the word to my friends, family, neighbors, and to the whole community of Westborough.

Nothing can make up for this atrocious behavior but it concerns me how others who may not be willing or able to speak up for themselves are silently being subjected to this type of neglect as paying customers.

I do not use the Walgreen.com often but I did order this month.
The package did not arrive as expected on 08/09/22 but Wlagreen and Fedex notified me that it was delivered at 11:25 a.m. to the residency in San Diego, CA. Not my residency: I did not recieve it...
But maybe someone receieved it at a different residency. What kind of delevery proof Wlagreen and Fedex are giving? They are not specifiing an address: just a residency in San Diego, CA
I guess i was supposed to go around all San Deigo and look for my package.
Called Wallgreen twice: first time I was told it is too early, look at your backyard,... Who delivers packages to the backyard?
Today, week later I called and was told that my accent is too heavy to understand me... Really? And the agent dropped the call.
I was lucky Linda picked up my call and gave me an outstanding service:
Two minutes and she understood me clearly and perfectly and right away send me a courtesy package with the missing items.
Five stars for Linda!
Zero starts for everyone else...
Tha tis why I am giving average of 2 stars.

I am a long time customer of Walgreens (not sure why) and always run into issues when getting prescriptions filled due to an illness. Seems their online prescription system doesn't receive what is sent from the doctors office and/or a terrible wait time. Yesterday I had issues picking up flu meds and today the same for my husband. We had to drive back to urgent care and get his prescription in paper because their system wasn't working. I will be changing pharmacies for sure. Enough is enough.

This has to honestly be the worst pharmacy in the US today. Look at their 86% bad reviews. My cancer drug was called in on Wed, then the pharmacy abruptly closes for 3 days. I must wait until Monday for my Oncologist to re-write the script for another store. These abrupt pharmacy closures are happening frequently across the city. I was informed pharmacy workers are rebelling against the greedy corporation.