VRG GRLReviews 310

Please be aware that the 1-3 days is not accurate although the website says that. Pretty sure I will hear an excuse that it's because safety measures against COVID but still take it off website because that is false advertising.

It has a very bad quality, also it took me a long time to arrive, not to mention what I had to pay to get the package when it finally arrived. In my opinion the product leaves a lot to be desired and does not look like the photos. Finally, it does not even come with the label of the store itself and I do not know why it is a product that they have made.

The quality of the fabric is great. I especially like that soft fabric liner that helps with sweat. Fits well. Only thing it's missing is a nose mold but it doesn't need it like other mask. Has a sort of cup and it sits on your nose. Thanks guys!

The quality of the fabric is great. I especially like that soft fabric liner that helps with sweat. Fits well. Only thing it's missing is a nose mold but it doesn't need it like other mask. Has a sort of cup and it sits on your nose. Thanks guys!

Buyer beware: the quality of these items are nowhere near worth the price, their return policies are unclear, the customer service is abysmal, and I would never recommend this company to anyone.

I've actually never gone through the trouble of writing a review, but I really want to make sure other people don't make the same mistake I made. Firstly, Verge Girl does not inform its customers properly about the shipping costs. If you are not in Australia DONT ORDER unless you're willing to pay a significant amount of additional money to receive your package. In my instance: I am living in the Netherlands and had to pay 154 euros extra to receive my package (worth 400 euros). If I didn't want to receive my package, I still had to pay those shipping costs.
Secondly, the quality of the clothes is absolutely terrible. A white dress shines through like you can't imagine (especially if you consider the money you paid for it), the fabric is crappy and cheap and all in all everything is extremely overpriced.

This is really to prevent everyone from falling into the same trap..

Takes longer to arrive than they promise, and you have only 7 days to return for a refund and the return shipping will cost you

Low quality fabric. They said they will give you 10 dollars off when you sign up/for first time purchase but their code doesn't even work. Apparently, they "forgot" to mention that "Thank you for your reply. I'm really sorry lovely, but the code is not valid on sale items and is valid on full priced items when the order total is a minimum of $100 AUD." This is according to someone named Kelsey, a customer service manager at Verge girl. It would more transparent if they mentioned it from the very first moment when they ask people to sign up.

Verge Girl is such a cool place to shop. All the pieces are so 'instagram ready' and trendy.
A lot of their items are out of stock in the smaller sizes which makes it hard for me to purchase things at times, but the clothes are really pretty and shipping is quick (around 4/5 days). I like that refunds are available, as many online shops only offer store credit on returns. I look forward to my next VG purchase!

I purchased their romantic lace boob tube tube top and wore it for my 21st birthday. It's uber cute, very chic, and I love it! My complaints are 1) I'm not sure if the quality ENTIRELY pairs with price. Nothing about the make stood out to me and verge girl is definitely on the pricier side. The only other call out I have is 2) it took FOREVER to arrive. I originally ordered it for a trip in late October and I ordered it at least a month and a half ahead of time but it still was not here til almost middle of November. I know coming from AU to the US as well as COVID are probably huge factors, but a pricier brand should expedite shipping always. Clothing is super cute! Definitely recommend to a friend if they have the budget!

It took only a short time for the delivery to arrive and the clothes were super quality and stunning

I made an order on the 22nd September 2020 and paid for international postage. I checked the link to see the status of my order regularly, but once it left Australia I had no visibility. By the end of October I emailed the customer service email address and asked what had happened to the order, where they told me that the Italian postal service had tried to deliver, but they did not have the full details of my address. I checked the details and they were fully correct, including my Italian phone number. Perhaps the Italian postal service is to blame for the incompetent delivery, but Verge failed to notify me and told me that I should have checked on the status myself (reminder: the tracking was not available, I assumed this was due to COVID and the long delays). Since then, I have had a back and forth conversation (over the course of 3 months) whereby Verge accept absolutely no responsibility for the poor communication and missing package, and hold at ransom the money I paid for the order until they receive the return. I had a similar story happen with a package I ordered from Zulu & Zephyr in 2019; they were super responsive, apologised for the length of time it took to get to the bottom of the problem and gave me a full reimbursement whilst they awaited for the missing package to arrive (and they updated me when it did!) It is not acceptable to pass the buck to the national postal service, Verge should be keeping on top of the way they send items.

I am not sure what to do at this point, because my dad bought me some Verge Girl items in the first week of December and we have still not received them. Customer service just told him that packages are delayed and he should have read that on the website. I totally understand that we are in a pandemic and items can be delayed, but being over a month late is not okay. Other companies face the same challenges, yet I still receive their items on time. When I track the items it just says I will receive them on December 10th, but it is now January 18th. I would really like my money back and some help from the customer service department.

I got a pair of pants from them for $80 and they pilled within one wear. The fabric is cheap and the clothing feels like it will fall apart in one wear. Everything is made in China and the brand is completely unsustainable. They are also like an overpriced forever 21 in that they steal designs from small brands and dupe them making them cheap and low quality

I love this website, I ordered a few things and they shipped quickly and easily. Everything I ordered was great quality and so cute!

I received my top after about a week and half and love it. So cute and nicely made the quality is worth the price.