VRG GRLReviews 310

This website is so greedy and disgusting. One of my transactions had a glitch and went through twice. They then refused to refund me the second item because apparently, it went through two separate accounts. When I try to log into this supposed second account there is nothing. I have also got around $300 of store credit (this isn't the issue) the issue is when there is a sale all of my credit disappears... this website sells poorly made, overpriced bull$#*!.

Do not fall for their poorly made over-priced products, youll have better luck with similar sites such as Princess Polly. I gave this site three goes at receiving an item that was half decent, mainly because they dont do refunds but the quality just seemed to deteriorate with every purchase. The third piece that arrived was the final straw as the garment was nothing like the image displayed on the site. It was made from discoloured fabric, lining that is completely shown through the fabric, and the general finish on it was poor - NOT WORTH $80! Initially they were very understanding, asking for photos of these issues and agreeing to examining the product once I returned it. Once they received it, the seemingly to have forgotten that I had complained about the garment, issuing me a credit. Once i had to update the new staff member on the situation, I was told "the garment matches the image online therefore, not receiving a refund I have advised them that I'm taking this up with Consumer Protection and the Ombudsman in my state. You know what they say have a good experience with a store and tell two people about it, have a bad experience and you tell 10 people about it...

Any website in this day and age that simply refuse to give refunds screams greedy to me. No where during the purchase phase do they tell you they wont refund, and it wasnt until I had to hunt down their ts&cs that I found it. I bought a jumper that was a completely different colour and quality to that pictured, and was told that they would not refund my money and instead I could have a store credit. I will never be shopping on VG again - terrible quality and even worse customer service.

Fellow females... never order this brand! I originally found this company on Instagram and were following them for quite some time before I placed a pricey order with them back in September of 2017. Long story short, this company DEMANDS a signature upon delivery. When the shipping company first tried delivering my package I wasnt there to sign, so they left a we missed you letter. I contacted the shipping company and asked them if there was an option to have it delivered without a signature being needed, and there was! But because they missed me the first time I would have to pay $5 for a redelivery fee (what?!). I refused to pay it being that this clothing brand doesnt inform you in the first place that every order shipped demands a signature. Even though I refused to pay the $5 they still agreed to have it delivered. Well, the package never came and a few weeks later I contacted Verge Girl only to find out my order had been shipped back to them and put back in their stock. I demanded my money back and they claimed the only thing they could do was give me store credit. I explained that I refused to shop with them again because dealing with the shipping company they use was too much of a hassle. Fast forward four months later and Im still in a back and forth battle trying to get MY MONEY returned to me. Its unbelievable and I dont want anyone else running into the same problems I have with this company. Please pass on and share. I truly believe this company is a scam and I wonder how many people they do this to!

Was so dissappointed, following the exact size guides they provided, measured my body then purchased a two piece swimsuit. I got a suit that was not even in swimwear material, so girls dont be fooled by the photos. They may state that the fabric is polyester and stretch fabric, but I got swimwears then went saggy when swimming, and was too loose. I didnt bother following it up because I know their T&Cs were going to be shonky. I feel like some of their products are manufactured properly, then some are just simple makes from lengths of material they have bought. Paying $79 for what looked in the photos as a decent swimmer, was an absolute joke. Really dissappointed with this overpriced cheaply made fake label.

I have recently ordered the 7 Wonders Stripped dress, The Roxanne Dress, and the Talk About it miniskirt. I received all my items very quickly considering I live in Colorado and it is shipped from Austrailia! The clothes are so cute and fit just as the sizes suggest! If you are ordering from the states I recommend doing some research on Australian sizes so that you get the right fit! I am 6'0" and I was so happy to find that the clothes were not too skimpy, and still so adorable! I love this company and the products!

Avoid at all costs! I received a faulty item (button holes were too small for the buttons) & the top was unwearable.
When I contacted Verge Girl (with photo evidence)they were so nice, advising me to just send it back, they would reimburse my postage.
Once they received the garment they claimed by their quality standards it was fine & I just needed to force the buttons through.
I was then informed my account had been credited (they also did not reimburse my postage)
So Ive just thrown away $80. Out of principle I dont want to buy anything from them, does anyone know how I can get my money back?

I bought a dress from this store and it arrived with 2 rips at the zip. As per there policy I took photos and emailed them to the vault returns team. I got a prompt response however they were denying that the pictures weren't clear and that they couldn't see any fault. This made me very apprehensive to return the dress as they may not return my money. Once they received the dress they acknowledged the faults but only gave me store credit as they do not do full refunds. This is against the law as it is a faulty item. After multiple emails they finally agreed to refund me my money however in this process they decided not to refund me the postage fee I paid, even after they said they would credit me for the postage. Safe to say I will not be shopping on their website again.