VRBOReviews 2,004

Since VRBO and HOMEAWAY vacation rental sites have merged, you are stuck with them as a monopoly. Customer service is terrible, the web site does not work properly. Difficult to collect payments and each rep on the phone has different and conflicting answers to your questions.
One of my guests tried to post a review after staying with me and posted it to the wrong site since the two sites are merged. Snotty response received from VRBO rep that the guest posted to the HOMEAWAY site instead of the VRBO site where the reservation was made and rep make no effort to fix the problem or transfer the review to the proper site when they are LINKED!
Emails with request for payments from guests on Homeaway print the text vertically on the left side of the email with no place for the guest to make a payment.
OWNERS ARE STUCK WITH THIS MONOPOLY. I spend most of my time trying to fix things with guests that do not work because of the two sites and this company does not care at all about owners and helping them. They only care about charging the owner every fee they can possibly think of and making sure you cannot directly contact the guest.

I am not a happy customers anymore have been on vrbo since 2009 and have not any of my customers been able to do a booking for the last 3 month I am not getting anywhere and am put on hold for 20 or better minuts then they had phone nr with our missing area code so far have lost thousand of dollars in 2014 most of time we are book by chrismas don't know have tried to look up other places but all are own by home away does any one know where I can advertise Regards Jette clark

! ZERO Stars! VRBO penalizes owners for choosing NOT to exposed their guests credit cards to VRBO hacking risk, NOT to let VRBO control our bookings, and NOT to allow VRBO to float our guests money for 7 days to generate interest for VRBO before we receive it. As a property owner with VRBO for the past 4 years we purchased a platinum membership and believed their loyalty and seniority sales speak. Even though our property maintains stellar ratings from the guests, VRBO pushed the property feature way down in their ratings because we would not enable their service "upsells" and expose our guests to undesirable consequences. Signed VRBO HOSTAGE NO MORE.

Have tried to contact VRBO home owners to book a rental, no response.
Very frustrating, and no prompting from VRBO to provide customer service.
I would drop homes that can not respond in a timely manner.

Is the worst costumer service.
The worst customer service I've ever met, besides being abusive, and bring us back some money. We booked on their website and it turns out to get to the apartment was not anything posted on the web. To reclaim from the first day, we were assured that we could leave the apartment and claim our credit card the refund of money because the apartment was not published and the owner never wanted to go through the same.
After 4 months, we have no podium recover our money and credit card compliant we still pay the same.
I do not recommend booking anything in this VRBO, if they have any problems I will never be solved.

I stayed at a VRBO property for 3 weeks recently and had a number of problems with the property (apartment).

At their request I submitted an honest, but negative review two weeks ago which met their guidelines and VRBO has not posted it claiming it did not meet their guidelines.

Only positive reviews for this property were posted for the property.

I called VRBO and was told that my review was still under review and may be posted.

WAIPOULI RESORT UNIT G306- Our family had an incredible vacation thanks to Yvonne, the owner of this unit. We have stayed at this resort before and chose this unit because Yvonne took the extra time to make us feel welcome. This condo had everything... comfort, view, surroundings; it even included fins, snorkels, masks, boogie boards, mats. Coolers, chairs and even an umbrella. We swam with turtles, enjoyed the seals, ate and drank until we popped. We are planning a trip back next year. There is nothing negative I can say about this trip. Thank you Yvonne and Mickey for allowing us to share your home.

My family rented VRBO ******* in Stowe Vermont. We were asked to provide a separate check for the (very large) security deposit of $750. Prior to our arrival I wrote the owner and asked if we could bring our dog.

She replied IF I was willing to pay for additional cleaning costs. However, I was able to find another place for my dog while we were traveling and did not bring it.

The homeowner met us at the house and took us around for about 30 minutes, telling us to take off our shoes, how to open and close the windows and window coverings, how to work the tv, etc.

She could clearly see we did not have a dog with us, did not ask to see a dog, did not ask about a dog, and was there when the rest of the group finished emptying the car.

When it came time to get my security deposit back, she had cashed and KEPT the check, saying she was keeping it because we brought a dog.

The terms of the contract say that after the property is found to be in good condition, the deposit would be returned. I have contact the owner, as well as VRBO, but the owner refuses to return the deposit. Further, she has not even documented what her "additional expenses" were, but simply kept the entire amount.

VRBO does not stand behind the contracts, and the owner certainly did not comply with hers.

In addition, the property was noisy with 3 different construction projects going on around it, starting at 7AM 6 days a week.

My wife and I rented a magnificent house this past June and July at a property called Arnauton, located in Beraut, the Gers, France. The website is arnauton.com. It needs to be seen to be believed: 8 bedrooms, 6 beth rooms, a large swimming pool, a large playroom, protected outdoor eating areas, beautifully landscaped, wonderfully managed, and more. This home was lovingly and impeccably restored by the owners, Tony and Barbara Mackintosh. It is located in an area of southwest France known as the Gers but better known to most people as Gascony, where the Three Musketeers and D'Artagnan roamed.

I left a one-star review two years ago about VRBO. Since that time, things have changed dramatically and I'm very impressed with the changes. I still can't go with five stars, but I'm now able to get a real person on the phone quickly. My only complaint is that they keep pushing their payment plan, which I'm not on and don't care to be. It gives them too much control of my business. Other than that, I've been very please with service and hope it continues.

I booked and paid a deposit on VRBO ******* in Florida. I requested contact information and some more pictures of the unit. To date I have not heard back from them. I contacted VRBO for help. NOTHING! A lot of automatic generic replies making lots of promises but nothing when I asked for help. This was and is the first and last time I will use them for my winter vacation plans.

I am a traveler. Rented condo through VRBO site. Suffered a bait and switch scam by properity owner. Tried to post a review was ejected because I "didn't stay at the unit listed because the owner switched me to different unit". DA! Asked what unit I stayed at and VRBO said there was no listing for it. Trying to file a formal complaint with VRBO but guess what, it requires a listing number of the unit I stayed at. It seem the properity owner rents several similar condos under one listing.

They are so bad that they keep raising there prices and make it harder for owner to list! They give great discounts to business to list with them! They need to name this VRBrealtor? Come on guys this is terrible.

VRBO has become an unfriendly site to both owners and renters. It now lowers the viewing ranking for properties that dont use VRBO for renters payments and reservations. I have an arrangement with a rental/property manager that requires renters' payments go through that company. I have found my renters are happy to (1) make payments to an established company that is local to their rental and (2) have a local company they can turn to if problems arise. The service I provide to renters is superior to what they would get if I routed payments through VRBO, yet VRBO bumps me down the viewing list because I choose to provide better service to renters. If VRBO wants to make money from online payments by renters, it should just say so and charge owners who dont choose the VRBO payments a premium. But discriminating against my property for the renter-friendly choice I make is ridiculous and an anti-competitive business tactic. LG

Outsourced customer service and nothing but lies. Sorry vrbo but the traveler service fee was the last straw for us and our 35 listings. Hello Flipkey!

VRBO are useless when it comes to helping travelers get a refund of charges paid. We booked a condo through VRBO - it was not a cheap condo - and two weeks after we confirmed the booking and paid over $3100 deposit the owner turned around and cancelled the booking on us. They told us we would get a "full refund" but they did not process it.

We called VRBO to ask for help in getting our money back and they basically told us we were on our own and all they could do was "send them an email asking them to refund the money".

Eventually, we got a portion of the deposit back, but we are still waiting on over $500 which were the "fees" paid (I thought the owner paid the fees, not the traveler, but it seems that the owner is able to charge the fees to the traveler).

In any case, we are still waiting on the fee portion to be refunded. I have initiated complaints with VRBO and have started a chargeback on my credit card. The next step is to file a theft report with the police in the city in which the condo is located.

I would not rely on VRBO to be of any help if you have a dispute with the owners of a property. Just be warned that you are on your own. I would NEVER pay for anything like this through paypal. ALWAYS use a credit card so you have a modicom of protection.

I have listings on vrbo.com for 11 years, and it has become the worst run business I have ever worked with. They are constantly changing the requirements of the owners and adding so much clutter to what used to be a user-friendly site, and now they have gone too far: Not only can I not send pictures to those who inquire, they have a bot that spots when I try to give my PERSONAL email SO I CAN SEND PICTURES! They will not respond to any of my complaints! They want me to pay for all my pictures, but that would make me have to raise my rates. HORRIBLE COMPANY! I am praying for another company(THEYARE ALSO HOMEAWAY.COM) to come to our aid.

I am a property owner and have listed my property with VRBO for one year and just renewed for another year. The inquiries and rentals have been very satisfactory. I am a good communicator and get all the information requested by potential renters to them within a few hours. We have a good rental agreement explaining terms of the contract clearly. All of our reviews have been 4 & 5 stars. We just got our first bad review from a traveler who is unhappy that we held $90.00 from his $200.00 security deposit for not complying with the terms of the agreement regarding cleaning up after his two dogs and having a 5th person in the cabin and not paying for them. Other cleaning issues were noted and he did not lock the cabin when he left. He made several false statements, which I backed up with written proof to VRBO as being false. He used language that was offensive and called us names. I studied VRBO's guidelines and this review clearly violates at least 3 of them. However, VRBO is not willing to remove the review and claims there are no violations. It's frustrating that as owners who pay for the service, we are considered guilty until proven innocent and then we are not allowed to prove our innocence.

We stayed in an outstanding townhouse at Seagull Inn & Condominiums in Wells, Maine. We spent 2 weeks there and we loved it. We met the owner, Bob, who was truly concerned about our stay! We really loved it and would recommend it to anyone wanting to spend time near the beaches in southern Maine. We rented unit #60 which is very well appointed. Thanks to the owners for making our vacation such an enjoyable one!

Tried to write a review about Camas Hotel in Camas, WA which was mostly positive regarding cleanliness and the hotel itself but mentioned that hospitality could be better with the innkeeper making some negative comments and the fact that the hotel should probably get rid of the sign in the bathroom that says you will be charged $5 if you leave your towel on the floor. Bedandbreakfast.com would not allow me to leave my review. To me, this is a fraudulent, false advertising, practice. Hopefully, this site will make consumers aware of their deception.