VRBOReviews 2,004

Our VRBO host requested a $1500 personal check outside of the app for an "event fee." They threatened to cancel our stay if we refused to pay, then they kept our $500 deposit at the end of the stay for "trash removal," in addition to the 200$ cleaning fee we paid. There are no protections for the person staying in these places, and the owners can filter out bad reviews. VRBO does nothing to help.

Lame site, keeps crashing with "aw...snap!". Tried different browsers, yada, yada. Their website sucks.

In April of 22, I rented a place for the entire month of January in 23. I have 10 family members with booked airline tickets coming January 2. The week before Thanksgiving, I got a cancellation notice without explanation from the owner. VRBO did nothing. It appears the owner was incompetent and double booked the unit. There is no recourse or protection from VRBO. So while I would have lost half of my fee as of November 1 if I cancelled, there is no penalty for a owner to cancel up to the day of rental, without explanation. So we rented another place, at twice the price given that it was so close to the date we wanted and found one more unsettling fact. The house we rented is listed with a realtor! It could potentially sell, and they are under no obligation to fulfill the agreement. There has to be a better way, VRBO makes a huge fee for doing nothing.

I booked a place on VRBO. Through no fault of mine my reservation was canceled. They claimed so sorry somehow you and someone else booked same time. We will issue a refund. Here is is a month later and I get VRBO says the owner refunds the owner says VRBO refunds. After numerous and tries both the owner and VRBO are playing its not me game it's them. How that works so much in their favor they drag you out frustrate you and make you spend countless hrs yes Hours on hold to do nothing but play the blame game. Literally they refuse to help at all all they say is its the owner we send a message well funny because when you reach out to owner they say oh so sorry only VRBO issue refund what a crock! Nice scam they have going! Buyers beware thank god I used Capital one to purchase as they were kind enough to fix the wrong that VRBO did when stealing my money!

Our rental home canceled 30 minutes prior to check in time via email. Meanwhile I am driving my 84 year old elderly, very ill mother and 60 year deaf brother to Dallas TX (3 states away). VRBO left us hanging in a car for 4 hours before finding a place. We were literally homeless.The rental home was reserved 6 months prior and was a block away from where her only granddaughter was to be we'd the next day. They had to put us up in a motel far from the wedding site. They would only help us for that one night and left us to deal with the next night on our own. Meanwhile we needed to be at a wedding and family events. Because we were incapable of moving to yet another location that was cheaper than the motel we had no compensation or apologies for all the undue stress. It was crippling to my mother and for that this company is heartless, uncaring and discriminates to our most vulnerable! Unbelievable.

If you use this site you will be bombarded by daily junk email. If you ask them to stop they will want a telephone conversation to,"discuss" the issue! I just ended up blocking their $%&&%$ emails

Apparently VRBO is strictly an "advertising" company. We had an issue and we were told to contact the hosts. The hosts ignored us and VRBO told us it isn't their problem. We paid fines and fees to VRBO and would have been better off renting through a complete stranger. This is a warning to others not to make the same mistake we did.

We made a reservation via VRBO. The day after we paid for the reservation we received a message from the property owner requesting additional payment for things like electricity and expenses already covered under the reservation. We reported the message to VRBO and they said they can't do anything. What is the value of a customer a platform that doesn't protect the integrity of the transactions that take place? Any other platform would cancel the vendor who circumvents them to do such thing. Never again will I use them. I already report my transaction with the bank. Avoid VRBO at all costs.

The owner of Snowy Mountain Ranch near Laurel, MT provided false statements about the ranch & VRBO will not let me post a review.

I was very dissatisfied with the house we rented as it did not live up to expectations based on the pictures and claims in the advertisement. We were supposed to have five separate sleeping rooms, but the fifth had a broken sofa bed in it and was filthy!, and NOT USABLE, just a couple of examples. The price I was charged had hidden extra fees. And now a month after our stay I notice another charge from them on my credit card statement. I was told they sent an email about the charge. In that email they state that due to 'human error' as they suddenly found a discrepancy and are charging my card a whole lot more money! I will never use them again.

I, along with 3 old friends and spouses, rented a house on American Beach in Jacksonville for a recent Friday and Saturday. Check in at 4:00 pm Friday. At approximately 4:00 pm Friday the well which supplies the home with water malfunctioned due to lack of proper maintenance. No water to the home. The primary spent over an hour trying to contact VRBO to get problem fixed. At 8:30 pm Saturday night ( we are leaving the next morning) VRBOs solution is for all 8 of us to move to another property! They did refund $300 of the over $2000 we paid but had the audacity to tell the primary the didn't have to refund anything! THEY SHOULD HAVE REFUNDED HALF OF WHAT WE PAID!
I'll NEVER USE VERBO AGAIN!

This condo #502 at Raceway Condo was extremely fabulous! Clean, perfect location and beautiful view of the mountains.

I had a nice little trip planned with my wife and I through the honeymoon suites and VRBO in Tennessee. I live in Florida when storm/hurricane Ian came through it made most roads impossible to drive through. I'm also considered emergency critical for a municipality. VRBO insurance would not cover it nor would the owner Jeanie of honeymoon suites Tennessee.
Plain and simple stay away from both of these companies they are miserable no human compassion

The " host" blindsided us with a message our reservation was cancelled and gave only a partial refund and no explanation. My husband tried emailing the "host" on more than one occasion and they ghosted us. Received patronizing platitudes from VRBO and one person there said there was nothing they could do to get the rest of our deposit back without the owners approval. Finally, after much persistence, someone at VRBO said to hit our cancel button even though we were already cancelled and the property listing had disappeared. We got the remaining $400 back finally. What a useless"service" VRBO is. They are a website posing as a travel service. No concept of hospitality. And VRBO is already getting paid by the " hosts" to put their property on their website. $283 in Service fees paid by the guests is pure greed and price gouging on the part of VRBO. Will stay at hotels from now on where you are treated with courtesy and professionalism. VRBO is a school boys joke! Hospitality my $#*!! Just a money grab.

Filthy, garbage, mold, dirty sheets and towels, dirty mattresses, blood on doors, list goes on. Call the minute we got there bad neighborhood. Car being robbed 2 houses down and they don't want to refund us. Stuck at airport for 5 hours trying to get a place to stay pay for a new place which was hard to find on a weekend at 10pm at night. Please stay away from VRBO read their reviews, they need to be shut down.

I have booked a place using the VRBO website for a stay in WARSAW Poland for my wife and 3-year-old daughter. When they arrived at the place at the time of agreement there was no such building found and the phone number that was provided by the host wasn't valid. After contacting VRBO and spending 1 hour and 35 minutes "I was transferred from department to department" because the system wasn't working while my wife and daughter were outside in the cold waiting. In the end, my family was offered 3 options at the hostel stay which were 10$ a night for the inconvenience. I spent more on an uber ride to the place! Horrible service, please stay away!

Arrived at the property in San Francisco at the appointed time found the beds unmade, trash in the floor, no linens, kids toys and clothes piled on the floor. Contacted the property owner who agreed to a full refund. Departed the property and checked into a hotel. 30 days later the property owner is saying he can't initiate a refund, VRBO agrees that a refund is owned and all parties are now silent with no refund forthcoming. Terrible customer service on the part of VRBO and will never use them again. Avoid the listing 1520 A 2B1B Residential to Downtown SFO---Property ID *******

DO NO RENT THIS PROPERTY. YOU CANNOT GET UP TO THE PROPERTY BY VEHICLE. WHEN REACHING OUT TO UNWIND LUXURY THEY SAID THAT THE WOULD NOT BE ABLE TO FIX THE ROAD UNTIL WE LEAVE. NO COMPENSATION FOR THIS. THIS COMPANY IS A SCAM.

1 month ago we stayed in apartment that had bed bugs, we physically saw them and have photo proof, have called them at least 7 times, opened multiple cases, and I still have not got my money back. Have called every week for a status update - they keep escalating to a different team, keep losing the pictures I send them of the bed bugs and proof that the owner would refund me 100%. No emails about any of the cases being opened or worked on. Just have to keep calling them. The owner would have just went ahead and done it but they couldnt because the listing and funds were frozen because of the bed bug issue and apparently previous stays of them as well. I call again and all the cases I opened are closed because they are "duplicates". Duplicates that their own staff opened in order to solve this problem!

And now they literally refuse to refund me. Why? They said my claims were rejected because there werent enough bed bugs. I asked how many did they want to see. They said it has to be an "infestation". So you are telling me that at 11pm on vacation when I get to the house you want me to search every crevice and crack for evidence of a bed bug infestation? Wtf? Bed bugs literally hide until the middle of the night when people are around and sleeping, but we are supposed to sit around and wait for that to happen to get refunded? Its madness!

$#*!tiest company I have ever spent money with, by far. Dont care about customer loyalty, highly incompetent, and very unorganized - and they are supposed to be the "premium" option for short term rentals. Just use airbnb instead.