VRBOReviews 2,004

Booked a reservation and cancelled. Rebooked and tried to pay by credit card. My reservation was cancelled due to non payment... I did pay but VRBO said vacation rentals only take check. Incorrect on VRBO. VRBO would not use my credit card. Told me to send a check. I chance losing the reservation. I called the vacation rental and paid by credit card direct. VRBO charging me $160.00 service fee for them doing nothing. I need a refund.

VRBO charged a $374 service fee that was never disclosed. After having the reservation accepted, an email from VRBO came back stating they charged my card an additional $374 service fee that wasn't in the initial quote. In their email in bold black letters it stated "service fee; $374 not in payment request". I spoke to 4 reps and 2 managers, all whom said "pay it or cancel your booking". You can't charge a fee that was never authorized to be charged and then use black mail to pay it. I will never use VRBO ever again. To top it off, they've said they've been receiving a lot of complaints about this business practice. You think?

We have had the most relaxing and enjoyable vacations at this location. With a private entrance to the beach on the Gulf of Mexico side you can enjoy walks on the beach and the most amazing sunsets. The Spanish Main Yacht Club community is very welcoming and the bungalow is like our home away from home with everything you could want. The owners are very gracious. Longboat Key is conveniently located between Sarasota and Anna Maria Island with many shops and places to eat to choose from.

Do not rent from TNT Rentals in the smoky mountain area Bernice Tanker cabin is named DREAM come true. We did enjoy the cabin. We left it clean as we found it. Only to get a text later from the owners that our deposit was being held due to soiled sheets! They sent pictures with spaghetti sauce? On the bottom sheet, said we left the cabin disgusting and filthy. Not true.we respected the cabin as our own.
I would not deal with thiese people. We will not be using this service anymore and it is sad because we have had good experiences in the past.
Kathy W

Hello,

This owner needs to be removed from your website immediately. She threatened she wanted to shoot one of us and she falsely lists her rental as private and then tells you while you are moving in that she's staying in the house in a private room. She was inside our house at 2:30am when I was in my underwear saying she was looking for her cat which shouldn't have been on the property either because we were allergic. We were scared for our lives and this represents VRBO very poorly if she isn't taken down. I will NEVER rent from VRBO if no action is taken. Please call me ASAP to discuss this. The rental is in Scottsdale, AZ and the address is ******* E. Windrose Dr.

Springs, River Run, Keystone, Colorado
8903 4th floor. Over $7000 for 6 nights. It did have faulted ceilings. Great location.
The place was dirty, my sheets were not cleaned. Arms stuck to the kitchen table.
The window was stuck open. Hole in the wall, and big gouges in every room. The cabinets and furniture wood was all chipped.
The chair had wire hooks from the buttons that had fallen off that ripped clothing and the couch was torn. The pots and pans had so many scratches in the Teflon that it seemed dangerous. Mold in the shower. The list goes on forever
I called to complain when I arrived. They have not addressed any complaint nor made it right with me.

We had a huge problem with a property rented in Tampa. The home was filthy and not as described. The power was turned off during our stay and we had to check in to a hotel. The owner went so far as to file a fraudulent claim with our rental insurance stating that we broke an old dishwasher that we never used. He defamed me in his review after I left a truthful review of the property. VRBO has done and will do nothing about it even though I gave them detailed proof of the problems. They do not get involved if there are problems. They claim to have a guarantee but that is a lie. I will never use their website to rent ever again.

We have listed our Maui condos on VRBO since 2004. For 10 years they were an amazing site until they got bought out by Homeaway Which is now owned by Expedia. A few years ago they implemented service fees on all the bookings that rip up our guests. Owners do not receive a penny of the service fees. Expedia Homeaway VRBO just take your money and give you nothing for it. The new motto in our industry is VROB look but do not book. They no longer allow owners and potential guests to speak to each other prior to making a reservation. They only disclose this information after payments have been processed. This is unfair and does not allow interaction to answer questions or concerns. If you are looking for a vacation rental by owner google the property address the owners name or something else about the potential rental so that you can contact the owner directly and answer Any questions. Remember you will always save money booking directly with the owner

Just entered a lot of negatives on HomeAway.com - who owns VRBO and many other rental by owner sites. VRBO sent me a request for a refund for a cancellation that was taken from my HomeAway site. There process for cancelling works poorly on the HomeAway site. There instructions made it a pain to refund the miserable renter they passed onto me, Their instructons were virtually useless and i would prefer if hey didn't advertise my property on their site but HomeAway controls that - one more reason to not use HomeAway or VRBO - but then no others to use. Where are the anti-trust lawyers when we need them,

We attempted to reserve a property and were charged their reserve fee which initially was not a problem until we could not make a payment for the rental. When we addressed this the actual agent (not the homeowner) encouraged us to pay them direct via pay pal. Why would I send my $ direct to a person in the Bahamas with no record from VRBO of it being paid? When we requested to simply resend a link to pay the VRBO agent refused. We then canceled the reservation with promise to get our reservation fee back in 3-5 days. No refund. Another call placed. 3-5 days. No refund. Now we have to file a claim through the credit card. Horrible experience with the representative and the company. Airbnb was 100 percent better. Never again will we deal with VRBO or Homeaway (same company).

Lucky for VRBO that the lowest rating I can give is one star. They deserve a lot lower than that. When I called to request a case be opened against an owner who had falsely represented her property (she called it a pristene 50+ community of manufactured and custom homes), VRBO told me it wasn't their problem!. It was actually a trailer park but you don't know that until you've paid and you can either drive to or find pictures of the address. VRBO said I would have to work out my issues with the owner directly. Really? Then, what does VRBO do? The agents were difficult to reach, gave conflicting information and one was actually very rude. Never again will I rent from VRBO. AirBnB is much better!

I found a vacation rental on Lake Michigan... PERFECT. However, after submitting my reservation request to the owner, I got an email indicating my request was rejected because I had requested a 3 night stay when, according to the owner, a minimum of one week was required. The listing with VRBO clearly stated a minimum of only 3 nights was required. As I completed the form, it even indicated that my dates were available! VERY frustrating! If an owner wants to have a one week minimum, that's fine... but don't lead customers on with false information on the listing!
Also, along with rejection email, VRBO kindly sent several alternative properties to try. How nice. However, when I followed up on their recommendations, I found that instead of rentals on Lake Michigan, their alternate properties were in West Virginia and Australia?!?!?! Seriously? Australia on a 3 day weekend? THANKS FOR NOTHING VRBO

Dear Jill,
I have just had it with VRBO. I am leaving them in August. My Daughter-in-law has left them already. I have been renting our house out since 1999. I can not put up with the extortionist. Tactics of VRBOI have made several calls and I am going with Tripz. If I do not get 14 requests in the first year, they extend my listing for free for an additional year. They have been around for about 4 years. The owners were with VRBO and got fed up. They are international and out Arizona. Sonja Dohse

Horrible functionality. Outrageous commission 15-18%. Poor if at all available customer service. They do not take responsibility for double bookings or other errors. When trying to cancel a booking made months in advance, they tell me to contact guest. Well I did, emailed them. They claim they never got email and discovered 1 week prior when checking in about their arrival. B&B.com off course charged me their commission. That I have to report to them when a guest has checked in in order to get my money is the worst! Are they trying to keep it if I forget? Lousy horrible company. Will discontinue using them soon. Stay away!