VRBOReviews 2,004

I own a bed and breakfast. I rent by the room not the property. They were renting my place for way cheaper then I put. I was constantly changing and fixing my property on their site. I strictly put it in the description. Every time I did manage to get a booking which was 3 maybe the whole 2 years I been with them. Every time their guest would leave I would have to update my banking info before the dispursted my money to me. Guest left over a week ago and is yet to get paid. Awful business to work with. And then their reps do not tell u anything while u are on the phone. It's like they are trained to make u frustrated. Book directly to the property itself and not through a vacation rental. We lose out on so much money anyways and your money is not guaranteed to go to the property. Small rentals are struggling anyways! Help us out by booking direct through our website. My reviews speak for us. www.pattysplacebnb.com

Worst experience of ever. I booked and paid an apartment in October 2019 for a vacation in Playa del Carmen from Dec 19/Jan 2020. The owner never replied my emails, text messages and never answered the phone. Few days before leaving we informed VRBO that we were not able to get in touch with the owner so we didn't have any info about where going to stay. My mom and my auntie were flying from Italy and we were traveling from Canada. VRBO staff contacted the owner as well and told us that the policy for reimbursement was 24 hours. If she didn't reply we would have get the money back but I made a reservation in October and you understand that on Dec 21 prices were tripled. We were not able to get in contact with VRBO staff and still the day of leaving they were not able to provide us an alternative accommodation despite selecting other apartments in their website. After insisting and being quite aggressive they finally booked an hotel for us at their own expenses. The hotel was more expensive than the apartment we selected but they didn't include the breakfast. Further more in my room there was not fridge or microwave. My staying at the hotel was great overall but the stress I got was too high. Especially because we have a 2 years old baby and guests coming from overseas. This one was my first and last experience. I do not recommend this website at all and this is part of HomeAway.com. It is basically the same.

Booked 2 places for a trip to Columbia. Owners don't respond. VRBO does not respond. No address or instructions. Just stole our money and left us hanging. We have reservation numbers, but they won't tell us the address of the freaking place. Causing so much pain and anxiety. NEVER EVER EVER AGAIN!

I rented out a property in several months in advance, with a deadline to cancel and be given a full refund two months prior to the first day.

I cancelled before the two month deadline, and was told by VRBO I would receive a full refund including the damage deposit. I received back the damage deposit, but to no avail the rest of the money I have not seen back and it has been several weeks. I have called, emailed, and been in Contact with VRBO the entire time and all they say is "They don't have an excuse and will get back to me" while nothing gets done. I had to call my credit card company and report fraud since VRBO never responded to my emails or got back to me.

What sort of legitimate company doesn't give back somebody's money and has no excuse for it.

Use Airbnb. The customer service is far better.

I can't even begin to describe how horrible VRBO is, booking a rental that was NOT the same as listing on site. They kept putting me on hold, stated "higher case" and said stay in a hotel and they would find a similar place the next day and I was to check out. I was not comfortable checking out when I had no where to stay, they never did call back. After 4 nights in a hotel and multiple emails back and forth they said my issue was denied as it was a "cosmetic" issue I had, which was absolutely not, I did once mention to add to the issues it was disgusting inside but that wasn't my issue.

Will not ever go through VRBO (Canada Stays Pelican Stays) ever again unless you want to give your money away.

I have many listings, through many clients in my area. VRBO does not allow co hosting, while everyone else does, and so this creates a massive amount of problems for me. They insist that the best way for me to manage my business is to make many listings... which is idiotic. They want me to log into seperate accounts each time, then navigate through their screens. I do this all day, and this is a huge waste of my time. I absolutely hate using the VRBO website. If you use AirBnB as a host, you know the difference between the 2 platforms, and VRBO is like a nightmare.

Furthermore, I have a listing which needed a new bank account attached to it for payments. I did that with no trouble, then got an email saying it WAS DELETED. And now, they have been WITH HOLDING MY PAYMENTS FOR OVER 2 MONTHS, leaving me to pay my clients out of pocket.

We booked what was listed as a luxury property a substantial amount and were eagerly looking forward to a family vacation - only to find that the place was not what was described. Upon arrival we were notified that the property ran on a septic tank and we could not flush toilet paper down the toilet - had to put in in a garbage. Then, in 30 degree heat, the air conditioning and electricity were being rationed (had to call owners daily to turn it on, and it was shut off as soon as we left the property - yes owners came in every day during our stay), creating heat, smell and animal infestations during our stay. Two of the fans in the bathrooms were not working. The third bathroom had a wall open to the outside, inviting all sorts of animals in, making it unusable. The place was in the middle of nowhere, about 10 minutes drive from town through dirt roads to town - not the described two minute walk to the beach. It was a lone house in a development that never got built, and so isolated owner had to assure us he had installed an electric fence around the perimeter. The property was in shambles, no oven, the dishwasher falling apart, kitchen cabinets were moldy and ant infested. Sheets, towels, linens, kitchen appliances in complete state of disrepair, put together from scraps that felt like we were using hand-me-downs, they were moldy with stains and holes. Housekeeping services were promised every other day but were never delivered (the property smelled bad due to septic tank, humidity and lack of proper air conditioning/ventilation. (I have 30 pages of comments as to what went wrong, but it is too much to list here)

Stay became so bad owners kept apologizing for everything that went wrong and after two nights into a 6 night stay verbally agreed to cut our nightly rate in half based on other comparable properties in the area, asking for a few days to process refund after xmas/new years. After check out they reneged on their promise. Complete scam that left us shocked.

Was not able to make owners provide what they promised. They offered to refund their service fee, but beyond that had little recourse. They do not vet their listings for accuracy so the entire experience was stressful and would not use them again

We had planned a vacation to Australia over the Christmas holiday. We booked a home thru VRBO. Due to the wildfires and the unhealthy air there we were forced to cancel our trip. We did, however, re-book a home thru VRBO in San Diego CA. It was actually more expensive than our place in Australia. I called VRBO to see if they would refund their service fee from the home in Australia as I had rebooked the home in California. They were very inept - said it was there policy not to ever refund the service fee. Then they said maybe they could - they checked on my re-booked property and then said since it was not exactly the same days (Sydney is a day ahead of us so it would never have been the same exact days) they could not refund the first service fee. I understand that the home owner in Australia could not refund the home (we had people in our group who had some lung issues so we thought it best not to expose them to the toxic air there) but I thought we would at least get the service fee back since we re-booked thru them. I will never use VRBO again - they are horrible!

We rented at Harbor Tower and Yacht Club for three weeks. After 6 nights there my son died. I went home immediately. The owner would not even consider to give me a refund. Said that the contract said 60 notice prior to date. How was I supposed to know my 39 year old son was going to pass away.
I did contact the Harbor club and they are very upset nothing was offered.
I really want it put on VRBO not to rent from this person. Christine Wohnus 521? She didn't complete the contract by not giving me a review to write

Buyer Beware. This was my first and last time using VRBO / Homeaway. VRBO does not provide any protection for their renters. Recently booked a stay at 2*31 Oneida Loop Kissimmee, FL ******* and the home had bugs, missing verticals in living and master bedroom and sticky floors. When I pointed out the bugs in the second room the owner said, "This is Florida, if you look for bugs, you'll find them." I live in Florida and I don't have 100s of dead bugs along the baseboards of my bedrooms or behind my beds. Yes! 100s of tiny dead bugs. I contacted the owner as it recommends in the faqs and I contacted VRBO when I returned from my trip. VRBO says it's up to the owner to provide a refund and the owner chose not to. I drove three hrs, got there after 10pm with my two young children. I was by myself. Shame on you VRBO. I hope the owner enjoys spending my son's Christmas gift money... I'm out $530. I will never use VRBO and warning anyone considering staying at the house. I have pictures of the bugs so you know what kind of bug spray to bring.

We booked our trip of a lifetime to Australia spending New Yeats Eve in a VRBO property overlooking Sydney Harbor Bridge. After we paid in full for our stay, the property owner ghosted from the VRBO website and VRBO never contacted us to let us know. We had made reservations months and months and months in advance but are now facing thousands in additional fees to have a very far less New Years experience.

Our family will NEVER use VRBO again...

My husband and I have used VRBO several times through the past 3-4 years and have always been extremely satisfied with them. Until now. Our vacation was cancelled just 2 days prior to our arrival date by the owner. It took hours on the phone along with numerous texts and emails to get a full refund. We were given a partial refund twice before getting the full amount. Essentially, VRBO was sorry, but could not help with a new place unless we wanted to pay full price for it. That would have been seriously crazy as we had yet to get our money back from the prior reservation.

I had a review left on my beach condo through a HomeAway guest. When I saw the review I knew this was not my condo. I could not get Home Away to do anything so I contacted redawning. I sent them pictures proving the review was not true. HomeAway removed the review however VRBO has the same review on their site and they will not remove. I have now found out that these people did not even stay in my condo. So Homeowners beware.
The review left said I had dinosaurs for TVs, 5 channels, 2 TVs that did not work, kitchen trash can to small and sofa broken in middle. I have flat screen TVs one in each bedroom and one in living room. My sofa is not broken and the trash can is a kitchen trash can. I also have high speed internet with over 149 channels.

When using the VRBO app I attempted to book a home. After inputting my credit card I received an error message that stated something to the effect of "Something went wrong. Try again later. Upon trying again the home was no longer available. I told my wife that the house was no longer available and went to bed for the night. She proceeded to arrange another property through VRBO.

When I awoke the next morning and checked my email I found a confirmation email stating that I had some how booked the property when I had originally received an error message. I immediately picked up the phone and called the customer service phone number and told them the story. They apologized and told me that both properties had a zero refund policy and it was my failure because I hadn't check my email for a confirmation email after receiving the error message. After calling several times and insisting on speaking to a supervisor only then did they tell me that the only way to get a refund was to cancel my reservation and hope that someone else rebooks the property through VRBO. I sent the owner a message through the app and he said the same thing. I questioned both VRBO and the owner, "What if he books the property through AirBNB and it doesn't show up in VRBOs records as being rebooked? Then how am I guaranteed a refund?" The owner has since stopped replying to messages and VRBO could not give me a straight answer.

As of right now VRBO has not taken any responsibility or accountability of the error on their app. And the owner is not planning on refunding my money.

The only hope I have is that I have filed a dispute with America Express on the charge.

We will never use VRBO again.

After years of my using VRBO
They knowingly partnered with a 1- star payment service, Yapstone. Yapstone reviews are nothing but horror stories about people waiting months and years for the reservation payments. I was due payment in August, and as of 11-7-19, had nothing but unintelligible excuses from non-English speaking phone representatives. After many broken agreements over months, and having VRBO on the line with me talking to Yapstone, Yapstone finally admitted they HAD no date to give me about dispersing my funds! 3 months! I checked the reviews and was horrified to see that this is SOP for Yapstone- so WHY would VRBO partner with a sleazy company like that? Check the reviews about YapStone.

I canceled a $2,000 Christmas reservation to avoid being a permanent victim. If you've been harmed and wish to join a class- action lawsuit to join recovery efforts for damages from VRBO/ Yapstone, contact at *******@gmail.com.