VRBOReviews 2,004

We are in a global crisis that is restricting travel and VRBO is standing by and doing nothing to help those who can no longer fulfill their travel plans (whether by choice, or government mandate). Meanwhile, their top competitor, Airbnb, has publicly stated that they will be issuing full refunds to all customers. VRBO clearly does not have a backbone, and I can promise that I will never again use this booking platform. My friends and I are now out $4,000 because we cannot travel to Mexico next month while a global health epidemic is happening. When calling VRBO I patiently waiting on hold for almost 2 hours (understandable given the crisis) but when finally able to talk to a representative, they put me on hold and lost the connection, causing me to have to start over for another 2 hours. Truly terrible customer service and corporate awareness. Good riddance VRBO.

VRBO awfull! You will loose your money!
I am having a very bad experience with Vrbo ex Homeaway.
Due to Corona virus restriction at 99% I won't be allowed to go from Amsterdam to Bonaire in april 7th 2020
I tried to ask the owner a partial refund or just a rescheduling, but she doesn't care at all, she categorically refused to make any other arrangement.
I contacted Vrbo and the only thing they will do is to try to convince the owner to be more collaborative, which for sure won't happen.
I regret I booked with Vrbo instead of Airbnb, because in this situation they give full refund to their clients., as they stated in their website.
I paid the full amount more than 6 months ago since they wanted the total amount immedaitely.
For a stay from 7th april till 19th I paid 1.197 dollars.
All completely lost.
The owner's name is Jasmine and the property is in Sabadeco C 10 Court 10 Kralendijk Bonaire. Property ID *******.
Stay away from this owner and even better from Home away that now is VRBO

Vrbo won't refund your reservation if you cancel because of the corona virus. I even purchases travel insurance and they refused. Breckinridge Colorado is shutting down ski resort; restaurants and stores and they still think I should show up. Summit county is also considering not letting anyone enter the county. Shame on vrbo. I will never use them again. Air bnb a better choice, their policies have been very ptoactive during this crisis.

Like many complaining about this company this week, I attempted to cancel my upcoming vacation due to the COVID-19 pandemic and the call by the U.S. to practice social distancing and self quarantine. Vrbo has an opportunity to follow the lead of competitor Airbnb and grant travelers who are having to cancel due to the coronavirus outbreak a full refund. Instead, Vrbo chose to take a more passive appraoch and leave the granting of refunds to their property owners (many of whom are letting greed drive their decision). These owners have provided a service or product for which travelers are asking them to take a loss. On the otherhand, Vrbo had an opportunity to make the thousands of customers/travelers who use their service whole by not forcing a loss (not covered by travel insurance) onto us. We are not asking for a refund for a product or service that has been consumed but one not yet used. Shame on Vrbo and I hope my fellow travelers and consumers hold you to account for your actions during this time of uncertainty. I will never use this service again.

Dissatisfied with VRBO. They are unwilling to consider cancellations outside of their policy even with the President's recommendation to avoid travel due to the COVID-19 epidemic. They trying to refer you back to the cancellation policy, however, today's circumstances are usual. To not to consider a cancellation is a very unethical practice. I would never consider VRBO for future travel. Avoid. For me, it has not proven to be an ethical trustworthy company.

We have a trip planned this next weekend and VRBO will not give refunds or changes. We just found out that Airbnb is offering guests full refunds and hosts no charge cancellations for reservations booked on or before March 4th with a check in date of April 14th or earlier. VRBO needs to follow this lead or NOBODY will book with them again. The government and the CDC are saying we shouldn't have any unnecessary travel. VRBO should honor that policy. The President has said this is a national emergency. Apparently VRBO is only interested in the money.

I was booked to go on vacation in late March to Florida. With the national emergency due to the COVID19 virus, I had to cancel my reservations. The first week of my vacation was booked with AIRBNB and the second week booked through VRBO.
I must say that AIRBNB was excellent, they offered a full refund with no questions asked. My airline offered a full credit for future travel which I am OK with
When it comes to VRBO, they want nothng to do with it. They stuck to their cancellation policy. All they offerd is to keep my money $ 1,000 US. They obviously do not understand what a national emergency means. I had also asked for a full credit for a future stay later in the year when the pandemic is under control or over but this also was denied. I was offered a 15% discount for a future booking. This pandemic is out of everyone's control but somehow VRBO does not see it this way. They are only worried about their money. I would suggest that everyone stay away from VRBO as customer service, customer satisfaction and everyone's health is not a priority. I will say that I will never book with VRBO again. I will also warn everyone to be careful when booking with VRBO as thay stick to their cancellation policy no matter what

Stayed at a Rental in Jensen Beach, FL in Jan 2020. Place had bed bugs and fleas. We took photos of the bugs, and also showed his maintenance man who stripped the house of all evidence before terminex got there the actual bugs in the pillows and vinyl covers. After requesting refunded he refused. Filed complaint with VRBO with photo evidence of bugs and bites, they believed home owner that no bugs existed and he treated for fleas. Now owner says story made up because he never saw photos, gladly would provide if he refunds remainder of stay. What a joke both VRBO and this rental are FRAUDS

We were going to figure skating worlds in Montreal. The province of Que cancelled the event.
Talked to the manager, he said no refund.

Never again. I didn't cancel it... fair would have been 50% back. So far? Nada. Don't stay at a vrbo.

I would give less than 1 star if possible.
Got stranded in Tampa after owner of property was a no show and did not provide access.
Vrbo Service was atrocious. Spent more than 7 hours on the phone over several days trying to resolve the issue.
No other homes available (with a washer-dryer) in our area. Offered us to go to Clearwater for an additional charge.
So we stayed in a hotel - 2 adults and 2 kids with two double beds in one room.
Do not recommend Vrbo.

We have been renting our home through the VRBO site for 3.5 years. I am extremely disappointed in their customer service. We came to them with a simple problem and they were unwilling to try and fix it, even with a supervisor involved. Airbnb on the other hand resolved the same problem effortlessly. We have had other glitches with VRBO in the past that were not resolved. Probably will not relist with them.it unfortunate that this BIG company doesn't seem to care about their customers.

I will never use this website to book a vacation rental again. After we booked our stay with a vacation rental in Bend Oregon we received an email breaking down the fees. Not only did we pay a fee to VRBO but the place where staying also charged us with booking fees, which they described as administrative fees and not just one but two. Then they taxed us three times. I don't understand why VRBO charge's the customer a fee, they are advertising for the rentals shouldn't they be paying VRBO not us?