VRBOReviews 2,004

We stayed at a property in Nicaragua and the property owner ripped us off. VRBO can do nothing for us when their clients rip off their customers I will not be booking through VRBO again

I have unfortunately had to cancel two reservation in the last couple of months because of the Covid-19. I am a front-line health care worker and have been restricted as to my ability to travel more than most. My first trip was canceled in early March due to an outbreak in the Mountains. Then host was very kind and gave me a full refund just one week prior to my scheduled trip. If I had gone I would have lost two weeks of pay due to forced quarantine.
The next reservation had to be canceled because my summer vacation has been removed due expected increase case load during the summer. Again the host has given a full refund.

I have always had great experiences with VRBO but their hosts have gone above and beyond in this crisis.

Thank you.

Many of our travel plans are being negatively affected by the pandemic. The wedding I was supposed to attend on the east coast (I live on the west coast) in early June was cancelled and my city is still under restrictions. The property owner is refusing to refund my money unless they are able to rent the home for that time. If they can't then I will lose over $2000 due to circumstances out of my control, and that is only covered by travel insurance if I am diagnosed with COVID-19. I will not be booking through VRBO again, I am severely disappointed and very upset about losing my vacation funds for the year.

Wanted to postpone our vacation due to Covid virus. Management Company - Orlando Holiday Rental Homes would not even allow us to change our dates. We didn't even ask for refund just a credit. VRBO also did nothing to help. I am more disgusted at Orlando Holiday Rental Homes than VRBO but had I gone with AirBnB, this may not have happened. They just lost a good customer! So sad that just about everyone else in the travel industry is stepping up and issuing credits and refunds. Shame on Orlando Holiday Rental Homes and Shame on VRBO.

As an owner, I now understand from my guests that they had one option for Rental Cancellation Insurance - CSA that does NOT include cancellation for any reason (e.g. Pandemic). All cancellation coverage requests have been denied due to the WHO declaring a pandemic on May 15th. VRBO did not offer renters insurance options for the pandemic. They are now strong arming owners to refund 100% or face down graded ratings. Why didn't VRBO offer other options for cancellation insurance. I am moving away from VRBO going forward as should guests. Bad for both parties!

I cancelled a VRBO rental within the cancellation window. Property #******* and Reservation ID HA-LYVJT6.
I did it in the their app and it cancelled immediately and said the credit will be applied in 1-2 weeks. We are now past 2 weeks and customer service is clueless about where it is in the process. About the only thing they say is "trust me" it will be refunded at some point. I cancelled with 4 other vendors for the same trip and they have all applied a credit to my card. I booked another rental via airbnb instead since these people could not even apply anything to the new rental. There will no "no trust" a second time with this company.

I booked a VRBO property for dates in July, 2020. Shortly after (the following day) I received a call from the owner of the property stating the property had been promised verbally to someone else and was told to cancel the booking. I did so. When I called VRBO I was told I would have to pay the charge and they would refund me in 4 weeks. I explained that this booking snafu was not mine and I in good faith booked through VRBO and would like the transaction nullified before payment or incurring credit card fees. They told me to contact the property owner. When I asked why, VRBO said to deal with the owner regarding the refund. I was on the phone for 38 minutes, being put on hold and read script. This was a totally unsatisfying booking with VRBO, especially the customer service.
GRRRR

VRBO is a scam company that allows dishonest property owners who post their own reviews to list overpriced properties.
Here is an example of a beach front property they list in San Diego:
https://www.vrbo.com/*******?noDates=true
Sounds wonderful, right? Not so fast!
They owner of this property listed her own glowing Yelp review that is a lie:
https://www.yelp.com/biz/the-big-beach-house-san-diego
The owner is Patty S. Her self-posted review is a lie. (See photo). She might ruin your vacation if you rent her place. She did exactly that to us.
You will be much better off if book your place at legitimate resort or hotel. If you need to change or cancel in most cases commerical places will work with you. VRBO property owners have total power over you and may refuse to refund.

I had to cancel my reservation as Canadian Government issued a Travel Advisory on March 13/20. My stay was for March 18 to April 30. VRBO refunded their fees and I received the cleaning fee back as well. The owner refuses to refund my money and will not let me reschedule the trip. VRBO says that will attempt to help me but they never return my calls or provide any updates on my issue. VERY POOR customer service! My rental agreement states that the cancellation policy is per VRBO policy. VRBO emergency policy is that customers be refunded or rescheduled. Owner refuses both and VRBO DOES NOTHING!.

Wonderful Cabin especially for a larger group. Backs up to a forest. Pets are welcome and ours thoroughly enjoyed being outside. Really nice layout and bathrooms everywhere which was really nice. Peaceful and serene. Greatly enjoyed the gas fire pit on the patio, the hot tub and the wonderful ranch table next to the kitchen. Perfect for board games! Only opportunity is that the kitchenware and appliances could use a refresh. Washer and Dryer were perfect. Brian and Sara were very responsive to our needs and quickly supported a request to extend the stay an additional day. Thank you!

On our fifth rental through VRBO, my cancellation insurance was not honored. A health problem arose three days before departure, and while VRBO accepted that the insurance was checked on the application, the insurers deny. From then on, endless dead-end phone calls, mails, and chats, until I gave up. No employee took the case in hand, ans Sysiphus was not happy watching the process roll down hill each time. A pity, as the properties have always lived up to their description, but the personnel at VRBO lack competence to handle a problem.