VRBOReviews 2,004

I have used VRBO multiple times for vacation rentals, however I will not in the future. What they tell you on refunds are not what really happens. They will always side with their property owners where cancellations are concerned. My personal experience - refund was valid for 100% received only 25% Be cautious when booking through VRBO

Normally, I have a decent experience with VRBO. The host in NOLA, however, rented the Penthouse to me but did NOT allow me access to the penthouse but instead directed me to the 4th floor apartment which had no outdoor space and was dirty. I called them but they said there was not outdoor space there. I didn't not know I had to call VRBO themselves to get a full or partial refund, and I was there to vacay, not be on hold for an hour. Called after the trip, the hose lied and said I never called and gave NO refund at all. I told VRBO that I would never use them again, call my CC and leave bad reviews and they said there is nothing they can do to make the hose refund. So, here I am. Never again will use VRBO, and leaving this review with utter Glee. Don't use Southern Comfort host in New Orleans LA and if you get a shyte rental, Call VRBO directly and during your stay.

After years of using the platform, among others, I am leaving. Aside from a ridiculous level of fees, they make money by holding guest payments for long periods (in this case 6 months) and then slow-paying the host. I will use anyone except them in the future.

This company is absolute trash. A booking was paid in full to go to Hawaii a natural disaster of a volcano erupting occurred I was promised my full refund back in October by the host. Vrbo denies and refuses refund despite me having correspondence between myself and host where they promised a full refund. Going on over a year now and still no refund and guess what Vrbo's response is I have to wait on the host to provide a refund. As if I haven't been waiting a year already. I'm lied to, put on hold forever, phone call gets disconnected on. Do Not use this company EVER!

I booked a condo managed by Resort Rental Pros through the VRBO site. They cancelled last minute, offered another option (lucky us compared to other reviews) however the dates had changed, they shortened the trip. I read the message as they were comping the last night due to inconvenience as I never in my entire life have heard of a hotel/lodging company just say "sorry we don't have your reservation available anymore, but we can give you this for the same amount but it's not equivalent". I ignorantly accepted and once I realized (literally hours after I accepted) I tried to get a refund so I could book elsewhere and they totally refused. I tried to work through VRBO and they were useless as well, aside from wasting hours of my time. Needless to say, I will NEVER EVER be booking through either again. Such a mess, right before we were supposed to leave. Do yourself a huge favor and use Airbnb and don't book anything through Resort Rental Pros or VRBO - EVER!

Rented a room a few days prior at Waipouli Beach Resort, Unit F Room 402. The mattress in the master bedroom was so sunken in we contacted the property manager and told them we wouldn't be able to stay. We lost our $2401. 92. Property manager said no one had complained before (so tried to say we were crazy?). Refused to refund our money because we needed to give them a 30 day notice (but we made the reservations about 5 days before). VRBO was of no help. They said I never contacted them but I had, "There's no record you ever called". We had to frantically find new accommodations.

The Good: Neighborhood appeared safe with nice neighbors. The basic unit met our need for the 25 days for which we paid and the 23 days we occupied. Once we found the unit and actually moved in, the hosts were very accessible and responsive. For that feature I will give them a Plus.

The Bad: No cable TV! 3 TV's in the unit and all required us to learn streaming, enter credit and profile information and numerous unpleasant surprises to which I am still having to deal with Amazon Prime a month later. Floors were very dirty. I like to walk barefoot in the house. Every time I got into the shower my footprint was black. It was SOOO bad we bought a mop and triple mopped the floors. That helped very little, if any. Ice maker would not dispense ice.

The UGLY: Very poor communication with Host's prior to date of arrival. Our flight arrived late at night and had to UBER to the address given. We looked for over 30 minutes with the driver to find the XXX unit number in a complex with over 25 buildings and hidden entrances. We never found it and had to retreat to a local hotel at an additional cost of $250. Had the hosts given simple directions to the location of the building we could have possibly found it in the dark. Had we been told it was building X (out of 25) and then the unit number XX, we could have saved $250. Did I mention the no cable TV thing? We like to watch live news. NEVER in our 23 days were we able to see any live anything except sports at considerable cost. Lastly, the hosts kept referring to the unit as BLUE. We inquired about the blue reference and were told it is because of the school across the street that is blue. Yes, one of the multiple buildings IS blue but the biggest building closest to the entrance to the property in mauve.
VRBO, HomeAway, etc were totally useless and unresponsive.

Adult couple, age 79 and 80, active, good health, travel the world. Retired professionals.

I had a message from Misty last Friday saying my reservation was cancelled because of the owner not complying with your regulations. She offered to help me rebook a place in the same area as the property an help with any overage that the place charged above my original booking. I reserved a place 6 months ago and between the deposit & price of the rental, VRBO had held $6000 of my money for 6 months and now I had no place & my refund was not showing up in my bank yet! I called and emailed back. The representative I spoke to said that I wasn't eligible for any help at all. I asked to speak to his manager and he told me that no one was available until the next day and that they would tell me the same thing. My family was arriving a month from then and I had no property and did not have my $6000 back either! He had no compassion and was not at all helpful. Aaron called me the next day and said he was willing to help but in the next several days no progress was made to help me with rebooking or with helping with any overage. They did not even offer to waive the fee VRBO charges to rent properties. I would have been happy with that. I got my refund within 5 days but no one emailed or called me back after that. It is safe to say I won't be using VRBO properties in the future.

We won't use VRBO again. We arrived in Maui, were in line to get a rental car, and our VRBO condo was canceled. The only reason given was "the property has been sold." That's it... the owner didn't care one bit about the situation they put us into. I won't bore you with the rest of the story, but we will never use a service like this again. There's a reason hotels and resorts stay in-business decade after decade.

Looking for a property on the app and website was easy. The team that designed the app should be commended as it's really easy to use.

If you're on this site reading these reviews then you're already suspicious. Just trust your gut.

I will never use this homo loving company. There commercials have girls kissing girls. The only way they can get customers is to promote immorality. The owners must be all queers.

VRBO, seemed likes a great concept but is it? My family and I have stayed at 6 different properties and only 1 didn't gross us out. They all needed more time to get clean or cleaned at all. I understand the cancelation policy however, life happens. We booked a lovely property from almost $5k for a week and we couldn't go. My wife has a chronic disease that happen to rear its ugly head the week before. We had to stay local due being close to a hospital. We couldn't fly due to altitude. We basically begged the owner of our situation and greed overcomes empathy. We will never get caught in this situation ever again. Moral of our story: stay in a hotel, you can cancel with no repercussions. We lost our money. Additionally, this industry is killing local housing markets.To the point locals can't find adequate housing at a reasonable rates. They need to work 2 jobs to support themselves. We believe in karma. Greed or empathy... what would you have done if you were the owner in our situation?

If I could give ZERO stars I would. This company and their hosts do nothing but scam. We were accused of stealing 3 year old comforters, 3 year old mattress pad, 3 year old rocking chair everything we were accused of had to do with 3 year old items that I feel the host wanted to update. My 84 year old mom was accused of stealing 3 year old twin comforters and smoking in the bathroom downstairs where she stayed but yet doesn't smoke. The host cleaner planted cigarettes in the bathroom trying to make it look like us but funny part is the cleaner planted her own cigarettes with a gold ring around the filter. Tried charging $250 for cleaning on top of the $199 that was already paid when we booked. How do I know they are her cigarettes, I watched her for 2 hrs coming in and out of house to smoke and noted her brand of cigarettes. Neither of my son-in-laws smoke a cigarette with a gold filter. Stupid is and stupid does. We have been back and forth with customer service which is a joke because they help the host scam insurance company to replace their old 3 year old items. This is not a safe place at the dock you will fall in if not careful. It is on 50 gallon drums so rocks. The alcove is completely filled with what looks like chopped broccoli and you cannot swim until you get to the main river. We were lied to and told it just all of a sudden blew in. Look at the pic, it didn't just blow in. This whole game they played was for her to file an insurance claim. If your a women don't bother with her as she only like dealing with men. You can't leave a bad review because VRBO monitors and will not place review for people to see, they will only post good reviews. I refused to pay anything as She was lying and placing false claims and when I asked for the videos to prove it, she has numerous videos and camera around property, she could not provide them. So if you can't provide proof then that shows signs of a liar. The house can be dangerous with all the wood splintering on an upstairs deck we never used, but was accused of breaking a wood love seat and fire pit cover. Heck we didn't even know the fire pit existed. We didn't use upstairs deck in fear of rotting wood and someone getting hurt. This house needs a lot of repairs and TLC. If I was going to take something it would have been nothing in this home as most of her stuff is junk. Pretty sad

BEWARE. STAY AWAY from RAINBOW RIVER COVE - Dunnellon - Host -Christina. She will use you to get her next old items replaced. I will never use VRBO- Airbnb or Expedia. Apparently all owned by Expedia now.

Sad people are so dishonest nowadays. Rainbow River is great but beware of this Host- dishonest

Horrible customer service and then I found out they charged me $111.00 for an inquiry of a property. My credit card refunded the charge but I couldn't understand what I had been charged for - I never booked with them, I simply inquired about a property (I had to give credit card information). Forget calling them, you'll get no where but frustrated. Horrible company!

Absolute fraud if your a rented. Rented a property and when we arrived what was advertised was not there. VRBO instructions say reach out to property manager however only email is provided no phone number. Owner reached out 3 days later, I replied immediately with a follow up and no reply still from the Manager and now the vacation is over. VRBO online customer service says call them if the Manager isn't responding. I called VRBO and they say nothing we can do your vacation is over. Their website says use the Reimbursement Request Form. Can't find it anywhere. Called VRBO back and they tell me the form does not exist and never existed and they will make a note to correct the website. Website also says in the small print owners have the right to remove any review of their property. VRBO hung up on me twice. Paid a $400 service fee to VRBO for no service and to get hung up on. Never again

From planning through departure at the end of our stay this has been an easy, pleasant experience.
The Overton Cottage and host could not have been any nicer. The views, quiet setting, privacy and sophisticated casual accommodations were worth every penny. The guest bedroom is separate from the master bedroom. Each had very nice bathrooms and plenty of towels. If you're looking for a quiet place with amazing views and no ambient lights, you just found it. The screened in back porch made for great relaxation watching the birds and the water. The Wi-Fi was not an issue. The Eastern Neck National Wildlife Reserve is just 1/2 mile south and Rock Hall is only about out 10 minutes north with shopping and restaurants. Our sailboat tour added to the experience and was very affordable with Captain Mark of Blue Crab Charters. We like to leave a place nicer than we found it. There was no way to do that. It was immaculate and very welcoming. Bravo to the owners.

BEWARE.
WE ARE ABSOLUTELY DIGUSTED BY OUR EXPERIENCE. Let me start with the host was a nice lady but there is absolutely no excuse for how we were treated. We hate to leave this review as we selected this host based on the 5 stars, clearly these stars are deceiving. Let's start with the list of issues here.
None of the outlets in the 1st bedroom worked
There was mold in the coffee pot and the inside of the shower lini g in the master bathroom.
The TV was broken in the living room which made it very difficult to entertain with 4 adults and a toddler.
We have to move all the rugs because they were filthy and smelled.
There was so much debris, dust, and dirt behind the sofa and beds, when we asked why it was not cleaned, we were told that is considered a deep cleaning (that makes absolutely no sense).
The mattress were horrible, old and absolutely uncomfortable.

With all of these concerns, we contacted vrbo and they only care about the host and are very bias. We will never booked using vrbo or this with this host again.

So we were using verbo for a really nice vacation in South Carolina. We call them to check in and they say " sorry some on has taken your spot "something like that. Oh and by the way we were already driving 10 hours in we stay at 3 hotels and the third one sucked! We kept call and they said " oh yes we will sign you right in and they never did! It sucked our vk was ruined.

8 phone calls, disconnected twice, 9 booking failures and still not fixed. Promises made and zero!

Booked a house in Davenport, FL with BED BUGS! We took videos and picture and emailed Sharon at Westridge Management and emailed the owner Paul and Barbara. No direction from Owner or property Manager. My daughter called VRBO customer service. They asked for the video and pictures. After two hours on the phone they were ready to rebook us, but the phone call dropped. No call back from them. We called back but got the run-around. Five hours later they explained because of the bed bugs they have to put us in a hotel for 3 nights. The call back for the remaining nights were a tug of war... they must enjoy hanging up on you. Every Rep I spoke with had a different story and no one cared to help. After 9 different Reps and 8 hang ups, I was finally put up in another hotel. I don't ever want to use VRBO again... the experience was mentally and emotionally draining... can't forget expensive! Now to try and get a refund will be another challenge.

Price of the property on VRBO website US$65/day. Price of the property when booking with the owner US$156/day. Isn't it a scam?