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The company has garnered a mixed reputation, with customers praising its reliable service and ease of use, particularly for beginners and those requiring anonymity. Many users report satisfactory experiences with product functionality and helpful customer support. However, significant concerns arise regarding service delays, particularly in connection issues and refund processing, leading to frustration among customers. The inconsistency in server performance and slow response times from support are common complaints. Overall, while the product is valued for its effectiveness, the customer service approach appears to require improvement to enhance overall satisfaction.
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It was good at start then connection problems happened. I waited a whole week for them to fix the issue with my dedicated ip address. Then I waited beyond their 48 hours refund period and I am still waiting. I qualify since they have 30 day money back and I paid 3 years service. Give me back my money please. It's been a long and frustrating wait. $279 taken in hostage. Customer support says they are not the team in charge of refunds. What a joke. Been with them for a long time. Had ups and downs but one week without being able to connect could have costed me my job.
Amazing service and customer support. Everyone is very responsive and helpful! The vpn itself is fast as well.
I signed up for a one-year plan with a dedicated IP server on April 9,2024. However, I haven't received the configuration yet, even though it's now April 18,2024. I've been reaching out to the helpdesk every day, and each time they assure me that my ticket will be treated as a top priority. Despite this, after nine days since subscribing, I still haven't received the configuration settings that I paid for.
The first picture clearly stated that the dedicated IP configuration would be ready within 48 hours.
If you're considering VPNArea, think twice—it's been nothing but trouble for me. Save yourself the headache and steer clear of subscribing.
I have always been happy with VPNAREA, but lately I haven't been able to log into USA-0-NFLX, or USA-2-NFLX. I have contacted them multiple times, and they haven't done anything to help me.
Mostly good, but it now keeps telling me my login information is wrong., yet I am able to log into the website with that onformation.
Lousy support! My VPN client on MAC OS does not work, been waiting for help for a month. Getting all the standard nonsense response from the online chat. GET ANOTHER VPN. AVOID!
I have tried many ways to establish the app,and I found that it is great to unblock many contents. I have purchased two years plan.
A lot of the servers don't actually work and when I contacted support about it they said that they would create a ticket and get back within 24 hours, it's been days now and still no reply. Also, when you ask for the chat transcript you don't get it. I eventually asked for a refund, the website says that "98% of refunds are processed within 24 hours" but it's been days and still nothing. Now I see that they have removed the live-chat completely. THIS COMPANY IS A SCAM!
I have no account with this company anymore, but they continue to charge my card. I need to contact them every month for a refund and they still don't remove my card. Incompetent people over there.
I was having a hard time finding a VPN that worked in my location. VPN Area was easy to set up and has never failed me. The customer service is also awesome. I had a question about my subscription and wanted to change something, they did it right away with no questions.
Solution #2 without reinstallation of the app:Please go to Settings, switch "Adware & Malware prevent" to OFF then switch "Custom DNS" to ON and enter 1.1.1.1 and 8.8.8.8 in the two DNS boxes there. Reconnect to a new server and retry browsing.
Expired account renewed and had a very challeging time to reactivate, could not seem to import settings on the renewed account?
This vpn service is fast connetion, and have a lot locations IP server on diffrent country, I recomended this service
The production suppoert were extremely responsive, swift and professional. On saturday morning just in 5 minutes, 2 issues were shot. Could not be more happy.
Программа действительно замечательна. Лучшая из тех, которыми пользовался. Огромный набор серверов сделает вашу работу быстрой и удобной.
Great product. Had for over 5 years, excellent. Highly recommend. Give it a try, good stuff. Worth a try
Super vpn really suggested, i am using for different services ad poker online, netflix, etc, no issue to be signaled.
Been using VPN area for a while now, completely satisfied by the service and customer support is really appreciated.
I have used several times and it works properly all the times. I am very happy with it, one of the best
Been using VPNArea for years now and the main reason we love it is because their customer service is super responsive and their software and settings are really easy to use.
Answer: Surely there are some less expensive providers that are available.
Answer: Not at the moment, NO. Something has changed. (xxxxx50 characters xxxxxxxxxxxxxxxxxxxxxx)
Answer: Impressive policy. Good coverage, many servers. Competitive pricing.

