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VivyxPrinting.com Reviews Summary
The company enjoys a generally positive reputation, particularly for the high quality of its printing services and products, which many customers commend. Satisfaction with the ordering process and product outcomes often leads to repeat business. However, significant concerns arise regarding shipping delays and inconsistent customer service, with several customers reporting issues with order tracking and lack of communication. While some customers found resolution through persistent contact, the inconsistency in service responsiveness may deter potential clients. Overall, enhancing communication and reliability in shipping could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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First off, if i would have known they were going to send my print to a foreign country to be shipped back to me I wouldn't have used it at all. Secondly, they used the slowest shipping method possible with a required signature for a stupid 20 something dollar print. So It did not arrive in time for my event, and i still havent gotten the picture yet.
The framing and packaging are great. The photo is awful. Totally blurry and pixelated! No one contacted me to say there was any issue. Is there no quality control?! How could anyone think this was acceptable?! I sent an email asking someone to contact me and I have heard nothing back.
Hi Lisa, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The packaging tape was attached to the poster. The poster ripped while opening 8 have reached out and yet no one has responded.
After a while they reached out and handled my complaint accordingly. A+for cuatomer service.
Hello Joel, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I opened the package and my poster was ripped. Customer service says they respond in 2 hours but I contacted them days ago and have been ignored
Hey Jillian! As per our records, your concern has been addressed via email and a replacement has been offered. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Made the mistake of choosing "pickup" instead of delivery, so I called the number on the website. I was connected to a helpful man who said Vivyx would be in touch with me via email or call. I received no call or email. I tried calling again but was immediately connected to an automated system that kept me on hold for around 30min before I gave up.
Hi Matt, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Thank you for taking such good care of me and getting me the images as fast as you did. The quaility of my cell phone prints was amazing. Very good work
Hey Michele! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Horrible experience. No customer service. Wrong product shipped. Poor quality. Damaged and shipped a month after promised.
Hi Robert, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I have placed several orders with Vivyx and each time have been 100% satisfied with my purchase. The color quality is excellent on any paper you choose. I would highly recommend them for any print to be framed.
Hey Kristi! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered two images, not large, 7x7. They arrived rolled up in a tube! Its been 5 days and I am still trying to flatten them out so I can use them. VERY INCONVENIENT. WHy would they ship photos like this? Seems like inexperience, which is weird.
Hi Laurel, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very satisfied with the paper quality and color. Will definitely be doing business with Vivyx again.
We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered a specific size print to only be told later they could not print the size ordered.
It will not let me submit this survey without typing at least 100 characters within this box. They did refund my money.
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience caused after your order was placed for a specific print size that could not be fulfilled. While we’re glad the refund was successfully processed, we understand this experience was not ideal. Your comments have been shared with our team to help improve order validation and communication moving forward. We truly appreciate you taking the time to let us know.
Could not have been any better. Easy ordering process, the picture is perfect and was perfectly framed. The picture was very well packaged for shipping and arrived in perfect condition. Thank you
Hey Elfrieda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remaiositive!
Easy to use the web site and the great price.
I uploaded an image for the 40x30 banner print and it turned out great for a very competitive price.
Hey Matthew! Thank you so much for your kind review! We’re thrilled to hear that your 40x30 banner turned out great and that you were happy with both the quality and the price. We truly appreciate your support and look forward to working with you again on your next product.
Printed in India. Outsourced. False advertising. Takes forever to receive product. Will go elsewhere for my prints moving forward.
Hello Alex, we’re sorry to note your disappointment regarding the shipping location. We appreciate your feedback and will certainly consider it to improve the customer experience.
Upon reviewing the order details, we can confirm that the product has been shipped from our end and the estimated delivery date has not yet passed. Rest assured, you should receive the product soon. If you have any other concerns, please feel free to contact us.
Color wasn't very vivid, and I was not aware that this would be coming from India and take weeks to arrive…I really thought that when I checked out it had said 3 days.
Hello Lynn, we’re sorry for the inconvenience caused. Regarding your concern, please note that we do ship orders from overseas facilities as well. Additionally, your order was delivered before the estimated delivery date based on the shipping method selected.
That said, we’re sorry to learn about your disappointment with the printing. Our team has contacted you via email to investigate the issue and address your concern. Kindly revert to us so we can assist you further.
Photo arrived pixelated and poor quality. We ensured that the photo submitted was high quality for the printing specifications asked for. This photo is unusable.
Hi Alicia, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I had a special picture I wanted to enlarge and what I received was exactly what I had wanted! Great clear quality and reasonable on the price!
Hey Johanna! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fifth print purchased, and every one perfect, easy to submit, fast in delivery and just perfect in every way.
Hey Robert! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Needed some seasonal prints for my home. Decided to try this company and they did a great job. I will definitely use them again.
We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This was the second print we ordered, the first was a framed 30x40 and the most recent was a 24x36. Perfect experience.
Hey Lisa! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.