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VivyxPrinting.com Reviews Summary
The company enjoys a generally positive reputation, particularly for the high quality of its printing services and products, which many customers commend. Satisfaction with the ordering process and product outcomes often leads to repeat business. However, significant concerns arise regarding shipping delays and inconsistent customer service, with several customers reporting issues with order tracking and lack of communication. While some customers found resolution through persistent contact, the inconsistency in service responsiveness may deter potential clients. Overall, enhancing communication and reliability in shipping could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Site specifically states the physical product will be larger than the dimensions ordered. Therefore, I adjusted my order to account for this. The website made you acknowledge that the product would be LARGER than entered. When they arrived, this was not the case so now my prints are too small and not usable in my frames. When I provided photo examples of how what I received did NOT match what was described on the site, customer service agreed and then refused to refund, stating this is their "standard process". Please remove this inaccurate information from the website. Very disappointed with how this situation was handled and will not be ordering from Vivyx again.
The website is not very user friendly. After uploading my image it kept putting it vertical even after I would choose landscape.
The shopping cart also kept messing up, and I wound up paying for multiple of the same pictures.
Hi Jan, We’re very sorry to hear about the difficulties you experienced on our website. We truly appreciate you sharing these details, as feedback like yours helps us identify areas for improvement. Our team is continuously working to enhance the website experience and address these types of issues. Thank you for taking the time to provide this feedback as it is very valuable to us, and we’ll use it to make improvements for all our customers.
I got my own custom almost 5ft photos printed and they are amazing quality affordable pricing and quick delivery!
Hey Carrie! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The size requested is beyond your capability and you have not refunded my money yet. You sent me the same letter twice, but I still need my money back.
Hi Tim, we sincerely apologize for the incovnenience caused. Please be assured that your refund request has already been submitted and is currently being processed. We are working to complete this at the earliest possible time and appreciate your patience. Should you have any further questions or concerns, please do not hesitate to contact us.
I've been ordering a print for our department for the last three years. It's a custom shape and since finding Vivxy, it's been easy, professional and affordable.
Hey Esmeralda! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Ordered a custom size, received the wrong size. Ordered a 16x13 and received a 18x15. It doesn't fit my frame at all and is a waste of money.
Hello Megan, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Who wants to buy already large framed stock photos from HomeGoods or Ross? Given a little creativity, skill with a drawing program, and Vivyx we've got art up in our house that unique to us! You can do the same!
Hey Andy! Thank you so much for your wonderful feedback! We’re delighted to know you’re enjoying creating unique art with us, and we truly appreciate your support. We look forward to helping you bring more of your creative ideas to life! If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Delivered on-time and as expected. Shipped well (no damage--well protected) at reasonable price. Colors/quality of print were good--didn't over or under-expose. Would use again.
Hey Ted! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered the print in a frame and it came with no glass? And it looks like it will be nearly impossible to add that. I paid a hefty price to have this poster come half done.
I will never order from your company again.
Hello Timothy, we are sorry for the inconvenience caused to you. As a custom business, we do provide the option to select glass on the product page while placing an order. Unfortunately, this order was placed with the “No Glass” option, and it has been delivered accordingly. If you have any other concerns, please feel free to contact us—we’ll be happy to assist you.
No info about when my order will actually be ready! No way to contact or ask questions. Rethinking ordering from here ever again
Hi Sheri, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Pic turned out great. Online process for ordering was easy and the quality was great. Would definitely use again.
We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I purchased 30x40 wedding prints in black and white (frames purchased separately) and I'm absolutely in love! Quality is top notch. Arrived perfect. 10/10 would recommend to others!
Hey Adela! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Prints were promised yesterday, and I paid extra for that. No communication, no prints. As of right now, I would not recommend their services.
Hi Mike, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The colors were different colors in multiple photos and the second order that I paid for full price for both was marked by and messed up on the photos
Hi Deborah, We sincerely apologize for the confusion regarding the color differences in the photos and the issue with your second order. We understand how important it is to receive exactly what you expect, and we’re sorry for any inconvenience this has caused.
To assist you further and resolve the issue, could you kindly email us at [email protected] with images showing the discrepancies and any details related to the problem? This will help us investigate the situation thoroughly and ensure we address it appropriately.
Thank you for your patience and understanding. We look forward to resolving this for you as quickly as possible.
My experience has been amazing. I was so impressed with the quality of my order and how fast it arrived. I will definitely be a returning customer.
Thank you, Samantha, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Website is easy to navigate. Product came faster than quoted delivery date so I was happy about that.
Hey Hanah! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I had an issue with shipping choice, and the customer service, after a few tries, came through and fix the issue right away. They called and emailed to make sure the issue was resolved asap. Thank you
Thank you, Fahad, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Customer service does not respond. I tried to contact them to change the shipping method but no one responded. I can't event cancel or change the order
They were a little on the pricy side but TOTALLY WORTH IT. Quick ship and great print and paper quality. I will be back
Hey Joe! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Had a great experience with the customer service team
Hi Zackary, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey Bob! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ali, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.