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VivyxPrinting.com Reviews Summary
The company enjoys a generally positive reputation, particularly for the high quality of its printing services and products, which many customers commend. Satisfaction with the ordering process and product outcomes often leads to repeat business. However, significant concerns arise regarding shipping delays and inconsistent customer service, with several customers reporting issues with order tracking and lack of communication. While some customers found resolution through persistent contact, the inconsistency in service responsiveness may deter potential clients. Overall, enhancing communication and reliability in shipping could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Custom size options are great! Loved how quick we got it
Highly recommend. Have used this service multiple times, will be back.
Hey Kevin! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The quality of the photo is incredible. Highly recommend!
Hey Annelise! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Never received my order. I called to check and was supposed to get a response. Nothing, No call back, can't get through to phone number on order. No email response.
Hello Jennifer, we apologize for the inconvenience you experienced. We strive to provide efficient service to every customer, and it's unfortunate that you encountered an issue. We can see that our team has provided the resolution you were seeking. Nonetheless, we will take your feedback into account to improve the customer experience.
The ordering process seems fairly straight-forward. However, I am not satisfied with the description for hanging options. It is not clear if the floating hangar block attaches to my own supplied frame or the print itself. When I tried to chat with a rep, they were unable to assist due to a "system upgrade".
UPDATE: After receiving the large print, 26" X 66" on museum grade canvas, I can say I am completely satisfied with the quality of work from Vivyx Printing. I knew the resolution of the image was less than ideal for the print size, but I am very happy with the results. Regarding my earlier concern, a customer service representative was quick to offer solutions on the floating block questions I had. In addition, there was a shipping issue that was quickly taken care to my satisfaction.
I recommend Vivyx and would not hesitate to send them additional work!
Hi Steve, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
We paid extra for expedited shipping and it was late.
Hi Hollis, we sincerely apologize for the inconvenience this has caused you. We request you to email us at [email protected] from your registered email and address it to the Social Media Team. Please be assured; we will resolve this at the earliest.
I found this website and thought it was awesome that I could print any sized canvas, however I learned that it was a bad idea. They didn't offer free shipping which was a bummer so I decided to do a pick up at their location. Their location address wasn't listed on the website so I asked the chat bot/person what the address was. I could not get an answer from them so I asked another chat person a few minutes later. They were able to give me an address in Phoenix which worked out for me since we were going to be traveling through there the next week. The website said my estimated delivery date would be Dec 17th and we were going to be picking up on the 19th. The morning of the 19th I had not yet received any confirmation that my order was ready for pick up so I tried calling the customer service line. I waited on hold to the most annoying messages. They never picked up and I got frustrated with waiting even though it said I was first in the queue. I called again a second time and after about 20 minutes waiting on hold I finally got through to a call center in India! Not Phoenix! And they couldn't tell me anything. These guys are idiots and I'm not sure why this company would hire a 3rd party company to answer their CS questions. They are literally ruining their business. After doing some savvy online research I found another review from a person that said Clint at the store helped her with her order. I then was able to find an partial email for Clint and I guessed the rest. Luckily I guessed right and he responded. He finished my order that day. Clint's email is *******@vivyxprinting.com if you need to get a hold of the company directly. He was the only person that redeemed this company for me.
The local pickup option needs to have an address listed in the shipping options. I had to send a chat asking for that information and the first person/bot (her name was Suzie) couldn't give me that information for some reason. I eventually was able to chat with another person/bot who new the address. That delayed my order process significantly. I also received an email the next day answering my question but this should already be listed on the website right next to the shipping options.
I was greatly pleased with the finished product. The color is fantastic.
We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Outing was delivered with crinkles in the photo that will not come out. I have reached out to customer service and have been ignored
Hi Shane, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I don't even know if the product purchased will be any good. I paid for the most expensive shipping method and it's been sitting in Arizona for 2 days now with no movement. Shipment was supposed to arrive on the 19th you rob people for shipping cost!
HI Johan, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Your company did a great job of bringing to life the experience that me, my brother, and my dad had walking across Abbey Road. You printed it into an album art sized photo which was amazing
Hey Peter! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I paid for expedited shipping and did not receive the product. I called and gave the order information and was told someone would call me back and they did not. It is now several days past the promised delivery date and no word. No shipping notice. Very disappointed
Hi Lark! Thank you for sharing your feedback! We're thrilled that our product will be part of your condo's restoration journey in Florida. If you need any assistance along the way, feel free to reach out.
I found Vivyx by using an online search for local printers. There are many options for photo printing, of course, but I found them and have been very pleased. I have been able to pick up my prints directly at their location in Phoenix. The one drawback is that they never notify me when the order is ready. I have to go to their website and use the chat function to find out if it the prints are ready.
Thank you, Brad, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Never received product. Can't get customer service to help resolve the situation.
Hi Kelly, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Customer service was great with questions. Took about a week and a half two weeks but well worth the wait.
Thank you, Lisa, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Hi Lily! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Super easy. Quick.Very happy with the quality and outcome I will use them again to have more printed
Hey Suzy! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordering is easy and has a variety of sizes. I got the right size print I wanted
Hello Emilio, we apologize for any inconvenience caused. The order was processed based on the artwork provided at the time of purchase, which included the blank space on the side, and it was printed accordingly. However, we’re pleased to hear that you were satisfied with the ordering process. If you have any further concerns, please don’t hesitate to reach out to us.
My order confirmation did not show a tracking number so I'm really confused as to where my order is, and if it even really exists..
Hi Brooke, we regret the inconvenience caused. Please be assured that we have received your order, and it is in the queue for production. It will get shipped as per the schedule and reach to you by the estimated date of delivery. If you require further assistance, please do not hesitate to contact our call or chat helplines.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Carrie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!