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VividSeats

3.0

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VividSeats Reviews Summary

The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.

This summary is generated by AI, based on text from customer reviews

service
336
value
324
shipping
215
returns
197
quality
269
This company responds to reviews on average within 19 days

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
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Louie admittedly jumped on my ticket save and got me great seats and I really appreciate him and this won't be the last time I get tickets from Vivid if I'm dealing with people like Louie thanks Louie

Date of experience: March 29, 2018
New York
1 review
0 helpful votes
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She had patience, got us the best price, was genuinely interested to do whats best for the customer.

Date of experience: March 28, 2018
California
1 review
0 helpful votes
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Easy
March 29, 2018

Not sure if I'm spelling it right but Bahamas (mo) was such a pleasant gentleman. He happy to help and answer all my question that I had and even offered to place the order for me witch I was so happy he did for I am not computer friendly.

Date of experience: March 28, 2018
California
1 review
0 helpful votes
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John helped me and did a great job. He answered all my question and made sure I got the tickets I wanted at the best price. Thank you John!

Date of experience: March 28, 2018
Texas
1 review
0 helpful votes
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Experience
March 28, 2018

Very good experience with Tyler. Very professional and my order was processed perfectly and quickly. Will use and recommend Vivid Seats to all my friends and associates. Thanks again for great service.

Date of experience: March 28, 2018
Ohio
1 review
0 helpful votes
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Thanks for being so easy to work with and accommodating on my ticket purchase. Great first time experience from great customer service!

Date of experience: March 27, 2018
Canada
1 review
0 helpful votes
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Awesome/ easy
March 28, 2018

Mitch took my order and it went very smoothly. He read the order back to me clearly making sure it was what I wanted. Great service

Date of experience: March 27, 2018
Alabama
1 review
0 helpful votes
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Great!
March 27, 2018

Awesome customer service! Very helpful and patient! He helped me fund the beat seats for my budget

Date of experience: March 27, 2018
Arizona
1 review
0 helpful votes
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I was having trouble signing into my account and when I called for assistance the gentleman (I don't recall his name) on the other line was very friendly and helpful and completed all of the step for my purchase.

Date of experience: March 25, 2018
Rhode Island
2 reviews
0 helpful votes
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Overall, pretty good. Although I did receive the 40.00 coupon after I placed my order for the same order

Date of experience: March 25, 2018
Minnesota
1 review
0 helpful votes
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I looked at many places for these tickets to go to the Eagles concert in Lexington Kentucky Rupp Arena and I was proud of the price that they gave me for these tickets up to and I'm going I'm going to enjoy the music thank you much Vivid Seats

Date of experience: March 24, 2018
New York
1 review
0 helpful votes
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Fast and Easy
March 24, 2018

I was having trouble on line trying to purchase tickets. I called to speak to an associate and Tyler was very helpful. He answered all my questions and was able to fulfill my request.

Date of experience: March 23, 2018
Illinois
1 review
0 helpful votes
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Michael was very helpful friendly and he did a great job. It was a pleasure working with Michael. Thanks

Date of experience: March 22, 2018
District of Columbia
1 review
0 helpful votes
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The best!
March 23, 2018

She was very very helpful, managed to help me with everything I requested. She deserves a promotion!

Date of experience: March 22, 2018
Canada
1 review
0 helpful votes
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Very helpful.
March 23, 2018

Rena was very helpful and easy to talk to. He answered all questions and will for sure by purchasing with him if needed again.

Date of experience: March 22, 2018
South Dakota
1 review
0 helpful votes
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Thanks John for being so helpful! And polite! I felt like he honestly cared about my purchase. Very much appreciated! Thanks from Anita Hakin

Date of experience: March 22, 2018
New York
1 review
0 helpful votes
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Cesar was very helpful and guided me to finding what I needed.
Also honored the email discount. Very friendly and took time to help me find what I wanted. It is rare to find good customer service. He did a great job!

Date of experience: March 21, 2018
Florida
1 review
0 helpful votes
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Super efficient
March 22, 2018

Nice! Offers what I needed to this event. I recommended 3013 customer service guy. He really worry and sale the right

Date of experience: March 21, 2018
Virginia
1 review
0 helpful votes
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Rene was fantastic. I was hesitant as I'm not used to receiving tickets the day of am event, he reassured me and answered all my questions. I appreciate his help very much in securing seats of a show i am extremely looking forward to.

Date of experience: March 20, 2018
Mississippi
1 review
0 helpful votes
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Rene was a great help! He helped us a lot and answered all our questions in one phone call. Great customer service!

Date of experience: March 20, 2018

From the business

Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.

Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.

In our commitment to your safety, we keep all of your personal information secure and back every orde...


vividseats.com
Founded in 2001
Chicago, IL