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Vivid Racing Reviews Summary
Vivid Racing has a rating of 2.1 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 51st among Car Racing sites.
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James is hands down the best to work with. Very knowledgeable of the car industry and different platforms. He's my go to guy for anything aftermarket.
One thing a customer 'want's... is to know what is going on with their hard earned and spent cash. Vivid Racing's communication of the process of the sale, all the way to any delay or drop-shipment detail, has been conveyed clearly in my regard. Being in this industry for 30+ years I know this... if the vendors don't communicate to the store front selling an item is where the frustration of the end user begins. Just don't kill the messenger when the bird doesn't show up.
Although, everyone can improve the process by simply answering a phone or a quick email even if it doesn't provided the product to magically appear, however the least little bit of information will go a long way in the end users eyes toward the future consideration of purchases.
I had issues with the payment but they always answer my questions and help me with everything to process a new order and payment method, product takes a lil bit long to ship but finally i receive the confirmation email, thanks!
They delivered my shock absorbers internationally in just 8 days (including 2 days of my Country's customs clearance). Great communication (Kevin. You're my man), fast responses and hassle-free shopping. Now it's time for the other half of my order (fingers crossed)
The site navigation was easy to understand and the order process was easy enough. Fast shipping. Nothing to complain about whatsoever.
These guys are a great help! I ordered a transmission the other day and by the next day i realized i needed a transfer case instead. They were able to get that changed and corrected for me quickly and easily.
I ordered some carbon fiber seat backs from Vivid and got them in about a week. A few days after I ordered, they said it was shipping, but did not send me a tracking number, and asked me for review. I emailed them back and said unless they wanted a 1 star review, they needed to send me a tracking number. The same day I got the tracking number and a follow email making sure I got the information. Then a few days later my part arrived very professionally packed so that the part was extremely well protected and looked absolutely perfect.
So far a good follow up as I get notified step by step about the shipment path.
I did not receive my order, it is on the way to me.
All the sales team was great, I originally inquired for the best lead time. I received an email the day after with the lead time and also with a special discount for the holiday. The order was placed fast and within minutes everything was done!
The website was easy to use and navigate. Plus they have great deals! I'm very excited for my new HRE wheels!
Blake and his team were amazing to work with. They were very helpful and able to clearly communicate all of the instructions for the Flash tune installed on my truck. I will definitely be returning for my next project!
Good company. Made my purchase a bit skeptical being a new company. But communication has been great
Always a pleasure to work with VIVID RACING!, they help to get the best product, and excellent customer service!
I wasn't provided any info for tracking my package but it was at my doorstep within a few days from ordering it. Really satisfied with everything.
Have ordered a few things from Vivid and have had fantastic service from them. I have more things on my list that I will be reaching out to them based on my experience with them. Great selection of goodies for my E92 M3. Shout out to Eric for the top notch service.
Fred T
Excellent customer service and a good selection of parts for my Porsche. I will absolutely work with them in the future.
I've call 2 times prior and nobody ever helped me out. Chris took care of my issue and looking forward getting the correct part put on my car.
The customer service team is USELESS! They lost my exhaust and then found it 2 months later and I had to pick it up my self from FedEx with missing hardware. Then they sent me the wrong muffler for a e90 sedan when I stated I have a e92 muffler, now the exhaust tips are not even. The customer service team will tell you the automated messages and never answer your questions. I would NEVER purchase anything from this website ever again. Autotalent is a website I recommend for car parts, the customer service team is actual people not bots.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members