VitTuned

I don't care about the amount of time the tunes take like the other reviewer. My biggest problem with using this service is the customer service. The guy, Vit, running it is not a nice person. You can pull up 8thcivic.com and look for any posts by vit viper and you'll see he is pretty much rude anytime he posts anything. He is the same when you communicate with him during the tune. If you look on that same site you'll see everyone loves his tunes so they pretty much ignore the fact the guy is a jerk. I consider customer service part of any service I buy so I'm not willing to overlook how he treats customers regardless of how good of a tuner he is. He's egotistical and plain rude. I won't be using this service again.

My oh my what to say about using Vit for tuning. I'd liken the process to getting a herniated disc in your back... long and painful. Vit only works Monday, Tuesday, Wednesday and Thursday. And his hours are very late in the evenings. Most of the time you won't get a calibration from him until after midnight his time. You'd think that if I send him a log back early Tuesday that means I'd get a calibration back on Tuesday evening right? I mean since he only works 4 days a week you'd think he'll be sure and get you a calibration back for each day he works right? No. This is what is so frustrating in dealing with this guy. Some weeks you'll only get 2 calibration back. I have a friend that used Vit in the past and it took over 30 calibrations to get to the final tune. So, 2 calibrations a week, 30 total, you do the math for how many weeks it will take to get your final tune. He claims to run a business but then doesn't run it like a business. He seems to get you calibrations back whenever he feels like it. It's just a very frustrating experience dealing with this guy for months and months on end and never knowing if you are actually going to receive a calibration on one of the few days he is actually working. I think in the end you will be happy with your tune but are you willing to wait 3-4 months to get it? For me, that answer is no. I won't be using his service ever again. Perhaps someday if he learns how to run a business I will use him again. You see when someone pays for something they have the right to expect a timely return. This guy takes your money then goes, meh, I'll get you what you paid for someday. I'm in no rush whatsoever. Very frustrating.