VisionProsReviews 8,515

I purchased contact lenses from this company. Three of the lenses have torn, upon placing them in my eye. I filed a complaint with the company and requested a refund in the amount of $55.74 or replacement of the lenses. The company required me to contact the 3rd party in which they source the lenses from. The 3rd party refused to reimburse me, and therefore Visionpros refused my request to replace or refund me of my money. I do not believe I should have been required to contact their manufacture for the replacement of my lenses, as my money and correspondence has been with VisionPros. Vision pros required me to produce a prescription to replace or refund my lenses. I have no prescription, because their website advertises no prescription needed. This is false advertising, and misleading to the consumer. Their redemption process is very time consuming and stressful. I purchased the lenses under the assumption that I would receive a good product, with no prescription required. Instead, I received a faulty product, that could have damaged my eye, with no remorse or reimbursement from VisionPros.

Pricing should be clearer at the beginning, for smaller orders and shipping, costs etc. Comparison shopping would be much easier. You're just lucky that by the time I got to this site I was fed up with the process... and decided to buy here. Your shipping prices are exorbitant. The one little box I bought could go into a business sized envelope and sent for much less. I don't have any money to waste. Maybe others do, but I don't.
Totally satisfied with the product.
Thank you.