Virgin Media IrelandReviews 72

Back in December I decided to move to Virgin Mobile for my teenager dayghter and myself. Called Virgin and had a long process through an asian call centre (painful already). Managed to get it sorted and I received the SIM 3 weeks later. Went on the website to activate the SIM as told (very hard functionality to find) and was told that I needed to call to activate that it could not be done through the site. Tried to call them 3 times... "your call is important to us... you are number 24 on the list. Blah blah blah" I had this experience 3 times at 3 different time of the day and eventually gave up wrongly assuming that it won't be a problem.
Since I haven't activated the SIM.

The offer was for 3 months free and I have broadband, TV and Phone with them so I did not notice at first but on the 4th month they charged me for the mobile that I never activated or used.

I canceled the service and the direct debit and wanted my money back. The mobile agent assured me he'll pass on my complain to the refund team and I never heard back until yesterday when they called me to "settle" the due amount! I refused and explained the issue and asked for a commercial gesture of some sort. They refused!

Now I have been a customer of theirs for more than 2 years and was planing on staying with them... this is all going to change my boardband, TV, phone services are going to another provider next month.

Regardless of the legal terms and conditions that I did not know about (obviously) I can't believe that virgin customer service manager believes the best way to gain customer is to make it really hard for them to sign up then to cahrge them for something they haven't managed to do!

Disgraceful

It is very sad as I admire Richard Branson and all he's done but his company is not living up to the standards and lost themselves along the way...

Stay away they will realise one day that customer experience is key to profitable business!

When VirginMedia took over UPC I didn't mind in the first place. But the speed of the internet was so slow and always keeps disconnecting.We complained few times and never happened. 2 weeks ago I had a shock to discover that they took 80 from my account although I was paying 37. I called and I asked why that happened and asked for my account to get cancelled. They said I was in a promotion package so now I am back to pay the initial price. After 30 minutes on the phone with different staff, supervisor etc I didn't agree on a new package and asked them to cancel. I called today to ask if it was cancelled and I find out I have to send an email and it will take another 30 days to cancel it.
So I just stop the direct debit, I mentioned this will be the last month I am paying. Some of the staff is rude, some of them don't know what to answer.
I don't recommend Virgin Media!
UPC's staff had manners and were very polite and helpful.

(No '0' option above) Previous telephone connection dial up was a hundred percent faster than this money making sham of a company, in this day there is no excuse. Pre-historic speed and appaling customer service. A good indication was the change of company without even so much as an information brochure. The competition are making it easy. Find another provider as quickly possible would be my advice. Over the phone as computer says NO.

Stay away from this "company" you'll get nothing more than just headaches from their "fast" internet. Ping is always high, and the speed they advertise is probably just their dream aim, 240 mbp/s?! Don't know why speedtest.net shows a more real number which is 7? Seems a huge difference or guys from virgin media forgot how to do maths? Their horizont boxes are of a very low quality as a WiFi router randomly turning off and on the WiFi... the range very small... quality can't be already worse they reached the bottom... just a tip stay as far as possible from Virgin Media

Broadband keeps cutting out. Customer service is absolutely horrendous. Sign you up for contracts without your knowledge. Currently being served a lot of penalties by Consumer Rights associations for illegal contracts. Link http://businessetc.thejournal.ie/consumer-protection-law-enforcement-actions-*******-Feb2016/ Even a simple cancellation of contract involves filling out complaints form online, emails from customer service team and then call 1908 to be put forward to loyalty team and then cancellation team which ultimately tells you to write to *******@virginmedia.ie. Acquiring the email address *******@virginmedia.ie involves all the aforementioned departments, incredibly long wait times and to top it they hang up on you as well as ask you to call back due to technical difficulties. Finally your contract will only be cancelled 30 days after you write to *******@virginmedia.ie. Procuring this email address took me 2 weeks during which time i kept telling them time and again to cancel my account. Yet your 30 days notice doesn't start until you write to *******@virginmedia.ie. When i asked on Virgin Media facebook page why *******@virginmedia.ie info was not provided in the first instance they simply deleted my comment after making some lame excuse. Best to email them instead of talk as conflicting info given every time you call. But emails still may not work. Had written confirmation that they would review a call but after 4 months of silence they simply said they will not. Lost patience at this point and just gave up. Never ever going back to them ever again. Signing up, installations, upgrades are all as smooth as butter with them. Well lifes good until you hit a bump like devices not compatible with modem, you're under a contract suddenly, want to cancel your account, waiting for someone to talk to for 2 hrs, being told to call back or hung up.

Wanted to move my Vodafone mobile number to Virgin Media, so went to carphone warehouse and filled all papers, provided iD, bill etc. Had to be moved within 24hr, nothing happened, rang them after 20 min on hold, 3 times transfered as there is no option for MOBILE CUSTOMERS in the main menu, found that i have no account with them at all. Ok. Rang to carphonewarehouse, manager contacted Virgin and found that my adress is too RURAL and they need to clarify this with courier for equipment delivery and that will take few working days. WTF, what equipment, i only need to move my number. 48hr-nothing happening-rang them anther 5 times transfer, 30min waiting-no one able to explain WHY I STILL HAVE NO ACCOUNT. Waiting on hold again now-if no answers i think i will give up and stay with vodafone or move to TESCO.

Horrendous. Staff are ill informed. Make up answers, put no notes on your file and you never hear from them again. Then you call up and have to start all over again - 4/5 times! Mess up deliveries - take up huge amounts of time sitting on hold getting frustrated and to top 22 calls later - get home tonight and there's no tv channels working. Even RTE says I'm
Not subscribed even tough fully paid! Utter nightmare is be better off with Rabbits Ears!

Absolute joke this crowd! I'm moving and out of contract so I rang them to cancel after being transferred many times I finally get to speak to someone who tells me I have to put it in e-mail, so I do. This was on 30th Sept. I was told it was 1 month/ 30 days notice. Next thing I get is a bill with a €200 cancellation fee! When speaking to them the first told me not to worry, they could see I was out of contract and they would take the money and then 7-14 days later would refund me the €200? I told them where to go with that idea and paid my outstanding balance there and then so as they wouldn't do it. I move out tomorrow morning and I've paid for 30 days of my package but what a surprise I come home to find my TV cut off? I paid good money for service up until midnight tonight! After passing through many departments I was finally told there was nothing they could do about reconnecting me! I will have the last laugh though as I'm moving to an out of contract UPC house and have my name on the account already, so tomorrow I can tell them where to go and get sky in :) You get what you pay for and as soon as I paid I didn't get it, disgraceful!