Virgin Media IrelandReviews 72

This is the worst company we have ever been with, there customer service
Is so bad, they not care about there customers.we had no internet for over 4
Months and we were still being charged. There call center in India is
Beyond a joke, we must have made 100's of calls and each time we
Were fobbed off, must have had over 12 engineers come and say the same
Thing its the cabling outside and Virgin now this but we were still charged.
It was great that it had come to the end of the contract so we left
As a good will gesture they gave is a measly £15. A joke, stay away from this
Company

Appalling service, you guys are scamming the country- how can you call yourselves a business? If i could rate 0 star i would. We were told that if we paid an extra 2 euro a month the internet would improve and it got worse insead! We have gone through 4 boxes and each time they claim the problem will stop but it doesn't. When we called them, they're employee was incredibly rude and was making excuses while trying to charge us an extra 50 euro for a mechanic to come out to fix a problem that is THEIR FAULT. Virgin should be paying for my netflix and playstation subscriptions because i have sat down and 60% of the time there isn't even an internet connection present. Projects can't be done as internet services virtually don't exist from about 6 till 11 at night. A cabbage would give off a better signal than you're services. Disgraceful company, highly unprofessional and if you're thinking of going anywhere don't pick virgin media! Just got a sky box today and are somehow saving money while getting better channels and a higher quality service.

I had UPC for 10 years with no problem, i have 2 business account with broadband and phone, first i received a bill with someones name with my business name, it took me 3 months to solve this problem, when i signed with Virgin in march we start to have connection problems at around 9 a.m. 13.00 and around 18.00 hours everyday we had same problem, we call them many times and they were keep transfer me second person and cut of (this happened 5 times). Then spetember 2017 there was no service in both shops, i took video of listening music when we ring virgin media till mid of october, no respond to emails, so i stop direct debit for payment, then somebody called me for payment in November which still internet wasn't working. I have 3 video records holding 20 min each times trying to talk with customer service. So i told the girl cancel my both account she said i still have to pay for contract till end, i told them that they broke the contract, so she told me that she can see no service and she refund me 2 months september and october, then we had same connection problems on december again.

I was quite sceptical about media providers, having had very bad experiences with two major competitors. Virgin was my last resort, and they seemed almost helpful when I contacted them by phone.The 'Self' installation involved a few further calls, but each time I was speaking to someone in minutes, as opposed to circa 40 minutes. My last interaction has just finished, and it was a visit by their engineer Glen Geraghty. I understand that Glen is still under supervision, as his minder Mark called to see how he was getting on. Well, if Glen is representative of the people Virgin are recruiting, then there will only be one provider in a few years. He was so totally committed, explaining everything as he went along, and refusing to leave until he was fully satisfied that we were perfectly happy with everything. If Carlsberg did Media... Indeed!

Nightmare first day experience! Pre installation team hooked up fibre cables without consent while I was not in (How is that even right? Suppose you cancel/ change your mind?) before installation date and wired the WRONG side of the house - tv wires clearly visible on other side of house if they had cared to do a proper examination of the property - rookie error!

On day of installation, was told cabling would have to be pinned around the house - said no as it would make the front of the property look ugly and that I would rather the cabling be repositioned before the install. Engineer called Manager and was told that cabling guys would come and sort it out that morning and I should go ahead with install (now 8:30am). Waited all day - didn't come and now I have an electrical trip hazard outside the house until MONDAY. Waited in all day, lost earnings, stressed and upset. Calling different depts. All day. Apart from Lorna at the end, customer service beyond justification.

Totally regret leaving and miss SKY :( mistake to leave - wish I would have just paid the extra fiver a month and saved myself the stress of giving Virgin a chance. Thinking of cancelling and asking SKY to take me back.

To Customer Relations Manager, Sean. D. (Sheffield): I hope not making that extra call to the install team was worth the negative reviews, poor ratings I've left on various review sites and your social media, the £45 credit I got and my likely cancellation and return to SKY. FYI: This is exactly the reason your customer service rating is SO poor. Get real Virgin.

12 years with UPC, 2 years with Virgin media( due to virgin's takeover of UPC) and I have had so many problems in those 2 years compared to 1 with UPC. Virgin media are atrocious. Far to expensive for a very poor service. Spent almost 5 months trying to resolve a technical issue with them and in the end Virgin media just couldn't care less.
There was no desire on there part to resolve this issue and as far as a replacement box, no way was that going to happen. Apparently, ( and I quote) " yes, some of our boxes have a few issues but just unplug everything and wait 2 minutes and it should be fine.

Every few days... REALLY!
So I changed to Sky, what a difference!
Great customer service, everything working perfect and 864 a year cheaper for the same package. What a deal!

I have a contract with Virgin Media ireland for 2 years, I called several times to ask them why every time they increased the price.
I got the contract for 45 euro a month and now I have to pay 62.48 euro a month.
I told them i sight the contract for 45 and then 55 but all the time the increase the price without my approval.
The virgin media answer was we can raise prices without customer confirmation. I will report this issue to consumer law and to the local garda station.

They literally took 100 euro out of my account one day and just completely denied it. They insisted it wasnt them, kept hanging up on me, and when i finally sent them my bank details showing them the transaction and they just ignored me and kept hanging up, no one knew anything, no one could help me. I then cancelled my account and was told I would still have to pay another 50 euro bill which I paid. Then a month later another 50 was taken from my account and they denied I had ever cancelled the account. ABSOLUTE COWBOYS.

I will not recommend Virgin Media to anyone. I purchased a bundle of 30 euro per month broad band and 400 minutes international calls. I was told all I have to pay 30 euro for 4 months after that 60 euro per month for 12 months. I only Purchased this bundle. Very first bill was 60.30 euro second month 167. Euro. When i called them they said i used international calls for the first month. Now, still it shows 297.10. Stay away from this company and their service.If u ever use strictly take extra caution.

1 star was the lowest I could give if there was a minus id give it absolute rubbish provider
They cut you off without warning even if you owe them 1.00 no warning just cut off.
No email contact nothing just cut you off then they want a 5.oo reconnect fee (gangsters)
Richard Brandson is a complete toss pot why UPC sold out to these corporate scum is beyond me.
UPC was a better run company their service was a million times better.
Virgin I am done with yous

Warning STAY AWAY! Signed up for my daughter. Was told unlimited data, calls and texts to any network on contract for 25 per month. Constantly being overcharged for data. Bills range from 97 to 150 euro per month. Even though they advertise Unlimited date it up to a max of 30 GB per month. Have checked the data usage on the phone and the max she used in any month was 14 GB. The same month I got a bill saying she used 42 GB and a bill for 150 euro. Customer service just keep fobbing me off. It's all a con Stay away!

Where do i start, first customer service is very poor, it seems operators are answering from scripts same answers for different question.
And on top of that i could hardly understand them then asked how is the weather in ireland.
Then mis sold a price for 80 bit my bill was 98 then following mnth was 100 and thats on digital because i downgraded from horizon then charged 2 xtra multi viewing 3months in a row which i dont have i had a stressfull time with this co.
How i wish we can get our upc back.
I can go on on with this company
Arrived home only to find they disconnected me because of 50 balance with out a warning which upset my 5 yr old boys
1 wk now no telly and they hv refused to realise my line for me to connect to another company as iam still on contract but i refuse to pay their 200 euro fee
THIS VIRGIN MEDIA IS A RIPE OFF ONLY CARE ABOUT THEMSELVES AND FANCY HOLIDAYS

I've been a UPC customer for years, I even took part of the Horizon trials and loved them but since Virgin Media took over it's been a nightmare. They constantly overcharge us then suspend our service and tell us if we pay in full they'll reconnect us and refund us in our next bill. Every month we're penalised for their mistakes and their customer service is atrocious. Every phone all is a argument that goes in circles with no end. They constantly neglect to tell you vital information that is also not on their website like you can only cancel a contract by email (took numerous calls and weeks to find that out) and they WILL charge and demand payment for their negligence and mistakes. They care about one thing and one thing only, getting their hands on your money.