VintedReviews 583

I had an App on my phone for more than 2 years but suddenly I had no access to Vinted account and also to mailbox which I used to register for. Two months of writing to Support and no luck. They just do not respond. I can see notifications from Vinted app but I cannot login to account. I have a balance around £100 and a few buyers who is asking some discount, question, etc. Vinted does not have any phone number or email address to write about the issue. Only the people can contact thru Help centre which is useless. Autoreply and nothing else. I do not know how to get online to my account now. Seems I lost £100 and 6 month of trading - waste of my life time. Very unprofessional behavior from Vinted

Massive warning NOT TO USE this selling platform. I withdrew nearly £300 worth of MY EARNINGS, gained from sales on their site, into my bank account, who unfortunately couldn't accept the payment because it was from a foreign account (Vinted are based in Lithuania which I wasn't aware of at the time). My bank returned the money to Vinted and now Vinted are refusing to give it back to me. They asked for a bank statement to prove that the money hadn't gone into my account, which I duly provided to them. Then they moved the goalposts and demanded a letter from my bank stating that the money had been returned to Vinted and hadn't credited my account (within 72 hours or the matter of my missing £300 would be considered 'resolved' by Vinted). I provided them with this letter, as requested - it gave full details of the payment not going into my bank account but actually being returned to them. Now Vinted have yet again moved the goalposts saying that they need a further bank statement from me covering up to the current date (within 24 hours or, again, the case of my missing £300 would be considered 'resolved'). This is not simply them trying to obtain evidence that I didn't receive the payment - this is them doing everything they possibly can to steal my money! It has become increasingly obvious that these thieves will stop at nothing to keep hold of my money. I have done everything they've asked of me but still they won't return MY money to me. I will not let this go. They can't be allowed to get away with this theft. I cannot stress it enough - please read all their one star reviews and give these criminals a very wide berth

As an update to my previous review regarding Vinted withholding my money from a sale they have finally released it. Interestingly, only after I posted a copy of my previous review directly to them. No apology or explanation and very poor communication. I would still be very careful if selling any item of high value on this site in case this happens to you.

The worst experience ever!
I've sold a Louis Vuitton bag and when the buyer receive it, open a claim saying that there are a few blue scratches ( that she made to ask the return). Vinted asked me for proof, I send all the photos showing that there're no blue marks anywhere. Even so we agree to accept the return.
When I got the package back it was full of rubbish and no bag inside! The packaging seemed very light when I went to pick it up and it had a cut on the side so I made a video of opening it to have a proof.
I sent all the information and proof to Vinted and the reply was that the package had been damaged in transit so they couldn't do anything and my compensation was €25.
In short, the client kept the bag, sent an empty box, with papers, plastic, cardboard. I lost a Louis Vuitton bag and my money.
Vinted does not protect any customers. The thief received a full refund and me after sending all the evidence presented did not have any help and they simply do not respond anymore.

This is the worse site ever to post items. They give you options on each post on the condition of the item you are posting... THEN they give you messages after several months the item is online that you violated their terms because it is supposed to be brand new with tags. I said it was new without tags it's an option. There is also categories they have as you are posting items that doesn't match what you are posting so you choose "other" Again, they tell you it's wrong and you are like well where does it go then? They don't get back to you because there is no category. Morons!

I sold an authentic Marc Jacobs bag on vinted.buyer said it was not authentic so buyer was allowed to keep without paying and only reason was vinted believed buyer….At least send bag back…you can buy Marc Jacobs knock offs? Sold exact bag on Poshmark with no problem…l had 2 sizes…exact opposite…extremely happy buyer…someone at vinted is probably walking around with my bag ($500). Sold for $80 as it was from 2008. Only use for used clothes that aren't designer if you must

I have had some good purchases but there was no response from the seller after days I cancelled the purchase and Vintage left me a negative review. Also when I agreed with the seller to delay sending it Vintage left me a negative review. This really upset me so contacted customer service but they cannot or won't alter the negative reviews. Customer service is shocking and no help whatsoever.

I opened an account on 1st April and never used it.
It has been blocked due to "strong indicators I am using it for fraudolent activities"
I find it appalling and totally unacceptable.
This company communicates in a passive aggressive way.
False criminal accusations are not acceptable.
I will not use this app any time in the future but I am a model resident in the UK and I am very upset right now.

Bad service, fee for vinted, % of amount?! Was A fan…. Not anymore……………………………………………………………………………..

Worse site to buy off, I purchase a pair of children shorts which originally was advertised at five pound and a pound delivery but vinted taken eight pound from my bank, never receive the item and vintage take no accountability whatsoever so I'm now out of pocket and still no item.

I have purchased a bag £900 and have received a bathroom towel instead. After 3 weeks of discussion with a different customer support agent every time, they have decided to close the case and pay the seller. I have lost the money and did not get anything.
Easy one for scammers - no quality/authenticity check.

I joined vinted about 3 weeks ago and last week bought 8 items none which have arrived yet, I posted a pair of dr martens 4 days ago for the first time selling and my account was blocked permanently saying illegal activities. I have no way to contact people I bought my items from, I've emailed vinted 4 times about getting my payments back but only automated responses. I have emails saying I paid fof these items but nothing since they blocked me. I wish I had read all the negative reviews before I went on vinted because it looks like this is a regular thing and some of the reviews are terrible what's been happening. I've now said good by to 106 pound I wont see again.

Bought item, a week after dispatch courier's tracking 'froze' for ten days. I asked the seller...as Evri's customer, and the person with the receipt...for any info she may have, and received aggressive, patronising response. She then left critical feedback, sent abusive messages and reported me. I won't buy from vinted again, wish I had read reviews first.

I put an incorrect telephone number on my account. That needed changing 20 complaints later and still not resolved.
I was contacted back by them and they just can't seem to be able to forfill a simple request.

I complained regarding a pathetic and scamming buyer with alot of negative feedback from ofher sellers, but still they side to that scamming seller. Vinted is an unfair online selling company that do not deserve any stars at all. Hope you $#*! your useless company

Why pay compulsory insurance on an item that was delivered to a random warehouse by Evri and then be told its been delivered there is nothing we can do about it? I supplied images on the delivery address taken by the couriers which is clearly not my house and they have no interest whatsoever. I spent most of my time talking to a robot, only to be replaced by an even more useless human being who was full of apologies but very little else. I now have no bracelet and no refund. The fact that this company is based in Lithuania means that you don't have a leg to stand on if you want to make an official complaint.

You would not believe but they ask for phone number 2fa. My number for some reason is not accepted. Wrote support 5 times and you know where they answer?! In the account where I cannot access hopeless company.no wonder why they have 1.35 as average rating. Latrine

I purchased a silver ring on Vinted an empty packet arrived. I reported this within 20 mins of receiving it so they put money on hold 2 days later released money to the seller said I had not report incident within time limit. I contacted seller and asked for half of my loss she refused and said she sent vinted a photo showing ring in pack before she posted it. I sent Vinted more messages asking for a refund and they just ignored me. This would have been the same result if item cost £200 so beware of buying from Vinted. AVOID VINTED

You post an item via royal mail? Fabulous even with proof of postage (you'll need to upload proof of postage when you send the item) the scammer can now claim you didn't post the item and get a refund after two weeks! Not only is your item gone, your paid extra to get rid of your item! Contact vinted? They send you robotic messages with a cs sender's name! I wrote a review on trust pilot and it got taken down by vinted manually lol -date, weight info is on proof of postage alongside receivers address, post code