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VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.
vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.
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Easy access and buying process. Problems with the page to track package. No complains.
Looks very nice but the little bamboo pieces break easily, especially on the bottom and the paint chips quickly as well. I don't think it will last more than one summer, which is a pity.
The "vidaXL Manual Retractable Awning 118.1" Anthracite" works, and is very nice for the price. The directions included are a little bit hard to figure out, but once it was up we were very pleased.
Order and shipping experience was great! Received item in just days. Some of the parts were bowed where they were to join together, and I had to use clamps to pull them together to be close enough for screws to reach. Once joined, the finished product came out fine. Overall good quality, but probably a bit expensive for what it is. Looks great on my patio, though, and will be very functional for what we need.
Bought a reclaimed wood table for our patio and it is even better in person than the pics on the web.
Love this expanding fence. The fence keeps the chickens off the porch appears to be red cedar wood and is a tasteful fence.
I didn't want to spend a lot of money on a table for outside. I don't entertain that often. Plus, I wanted something I can take the legs off and put away in the winter. I had a resin table but it was old and cracked, and I could not find another until now. This table is probably a bit thinner and lighter, and even though it's only about 3 inches shorter than my other one, I can only fit 1 person at each side.
I did not receive one of my items ordered. Item # ******* Console Table Price: 143.63
Happy with the experience. The item delivered absurdly fast despite Covid issues and size of the item.
My vidaXL 2-in-1 Garden Daybed with Cushion 74.8" Solid Acacia Wood approved broken. After a week of exchanging emails, I was then offered a partial refund of $25. I simply requested to replace the chair since it was clearly damaged during transport. Needless to say, I am incredibly disappointed in their poor customer service and will NOT order from here again.
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The sheesham desk is perfect! It arrive quickly and was easy to assemble. The natural variation in the wood tone is beautiful. I feared the wood may appear too yellow and orange (more like cedar), but that was not the case. The tones look similar to unstained ash and walnut. The desk is both modern and slightly rustic, and the size is perfect (not too big or too small). I highly recommend this desk!
Timely delivery and item came intact. First time buying from them. Would do again.
Fast shipping. Solid wood product (no MDF). Great value for the price.
I am trying to return a item that I am dissatisfied with, I am still waiting for the return label! I would never order from this company again. As of April 27th 2020. I have still not received my refund!
Despite requesting to return these items about 2 weeks ago, I still don't have the info to return them. I have no where to store them, which I noted in my original note. I finally received a response after 2 notes asking if I would like a $20 credit or to return them. I immediately responded that I wanted to return them, as stated in my initial 2 notes. Then no response. I followed up again, and received a response that it may take a few days to get back to me. At this point I'm about to dispute the charges with my credit card. These chairs are not only designed wrong, but smell really strong of petroleum finish. They are in the box, on my patio. I can not store them inside due to the smell and space constraints. They need to be returned asap.
Ordered a Cabana canopy it was shipped in a clear plastic flimsy bag. It should've been in a box. I'm surprised the plastic didn't rip on the way here. I guess we got lucky. Also I received an email that it was shipped with a link to track however the link never worked and when I sent an email asking for a tracking number and carrier nobody ever got back to me Until I sent an email stating I wasn't sure if this was even a real business.
I am impressed by the quality of this product, especially for the price. It really looks beautiful on my front porch. I will buy more vidaXL products in the future.
I reached out to support and told them that wind blew my shed away 2 hours after i put the last screw in and it was basically destroyed. They told me to ship it back which was impossible.
Answer: They won't send you one! We tried because my printer was out that's the only way to get one if you print it yourself!
Answer: Dear Susan, do you have a direct link so we can check the product and get back to you? Thank you in advance. Kind regards, Marina

