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From the business

VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.


vidaxl.com
RANCHO CUCAMONGA, California, United States
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vidaXL US Reviews Summary

vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.

service
60
value
68
returns
38
quality
69

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Utah
1 review
0 helpful votes
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Good product
April 30, 2020

Easy access and buying process. Problems with the page to track package. No complains.

Date of experience: April 30, 2020
Kentucky
1 review
0 helpful votes
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Not great quality
June 12, 2020

Looks very nice but the little bamboo pieces break easily, especially on the bottom and the paint chips quickly as well. I don't think it will last more than one summer, which is a pity.

Date of experience: April 30, 2020
Ohio
2 reviews
0 helpful votes
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Patio set
April 29, 2020

The patio set arrived without tracking, it was kinda tricky putting together but once put together, the set looks nice and we're pleased with it

Date of experience: April 29, 2020
California
1 review
0 helpful votes
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It works!
April 29, 2020

The "vidaXL Manual Retractable Awning 118.1" Anthracite" works, and is very nice for the price. The directions included are a little bit hard to figure out, but once it was up we were very pleased.

Date of experience: April 29, 2020
Nevada
1 review
19 helpful votes
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Order and shipping experience was great! Received item in just days. Some of the parts were bowed where they were to join together, and I had to use clamps to pull them together to be close enough for screws to reach. Once joined, the finished product came out fine. Overall good quality, but probably a bit expensive for what it is. Looks great on my patio, though, and will be very functional for what we need.

Date of experience: April 28, 2020
Texas
2 reviews
0 helpful votes
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Great experience
April 28, 2020

Bought a reclaimed wood table for our patio and it is even better in person than the pics on the web.

Date of experience: April 27, 2020
Missouri
1 review
0 helpful votes
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Stylish expanding fence
April 28, 2020

Love this expanding fence. The fence keeps the chickens off the porch appears to be red cedar wood and is a tasteful fence.

Date of experience: April 27, 2020
New Jersey
1 review
13 helpful votes
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Decent table
April 27, 2020

I didn't want to spend a lot of money on a table for outside. I don't entertain that often. Plus, I wanted something I can take the legs off and put away in the winter. I had a resin table but it was old and cracked, and I could not find another until now. This table is probably a bit thinner and lighter, and even though it's only about 3 inches shorter than my other one, I can only fit 1 person at each side.

Date of experience: April 27, 2020
Texas
1 review
1 helpful vote
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Did not receive one of my items.
June 12, 2020

I did not receive one of my items ordered. Item # ******* Console Table Price: 143.63

Date of experience: April 27, 2020
California
1 review
0 helpful votes
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Fast delivery great products
April 27, 2020

Happy with the experience. The item delivered absurdly fast despite Covid issues and size of the item.

Date of experience: April 27, 2020
Texas
1 review
12 helpful votes
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Disappointed
June 12, 2020

My vidaXL 2-in-1 Garden Daybed with Cushion 74.8" Solid Acacia Wood approved broken. After a week of exchanging emails, I was then offered a partial refund of $25. I simply requested to replace the chair since it was clearly damaged during transport. Needless to say, I am incredibly disappointed in their poor customer service and will NOT order from here again.

Date of experience: April 27, 2020
Pennsylvania
1 review
0 helpful votes
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Date of experience: April 27, 2020
Tennessee
1 review
0 helpful votes
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Sheesham Desk
April 27, 2020

The sheesham desk is perfect! It arrive quickly and was easy to assemble. The natural variation in the wood tone is beautiful. I feared the wood may appear too yellow and orange (more like cedar), but that was not the case. The tones look similar to unstained ash and walnut. The desk is both modern and slightly rustic, and the size is perfect (not too big or too small). I highly recommend this desk!

Date of experience: April 27, 2020
Connecticut
2 reviews
0 helpful votes
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Item as described
April 27, 2020

Timely delivery and item came intact. First time buying from them. Would do again.

Date of experience: April 27, 2020
North Carolina
1 review
0 helpful votes
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Recent sofa table purchase
April 27, 2020

Fast shipping. Solid wood product (no MDF). Great value for the price.

Date of experience: April 27, 2020
Ohio
1 review
1 helpful vote
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Very bad
June 12, 2020

I am trying to return a item that I am dissatisfied with, I am still waiting for the return label! I would never order from this company again. As of April 27th 2020. I have still not received my refund!

Date of experience: April 27, 2020
California
1 review
2 helpful votes
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Terrible
June 12, 2020

Despite requesting to return these items about 2 weeks ago, I still don't have the info to return them. I have no where to store them, which I noted in my original note. I finally received a response after 2 notes asking if I would like a $20 credit or to return them. I immediately responded that I wanted to return them, as stated in my initial 2 notes. Then no response. I followed up again, and received a response that it may take a few days to get back to me. At this point I'm about to dispute the charges with my credit card. These chairs are not only designed wrong, but smell really strong of petroleum finish. They are in the box, on my patio. I can not store them inside due to the smell and space constraints. They need to be returned asap.

Date of experience: April 27, 2020
New York
1 review
0 helpful votes
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Poor packaging
June 12, 2020

Ordered a Cabana canopy it was shipped in a clear plastic flimsy bag. It should've been in a box. I'm surprised the plastic didn't rip on the way here. I guess we got lucky. Also I received an email that it was shipped with a link to track however the link never worked and when I sent an email asking for a tracking number and carrier nobody ever got back to me Until I sent an email stating I wasn't sure if this was even a real business.

Date of experience: April 27, 2020
Missouri
1 review
0 helpful votes
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Beautiful product, timely delivery
April 27, 2020

I am impressed by the quality of this product, especially for the price. It really looks beautiful on my front porch. I will buy more vidaXL products in the future.

Date of experience: April 27, 2020
New York
1 review
1 helpful vote
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Poor quality
June 12, 2020

I reached out to support and told them that wind blew my shed away 2 hours after i put the last screw in and it was basically destroyed. They told me to ship it back which was impossible.

Date of experience: April 27, 2020