Vidanta

I lost my hard money from the sales executive of the Riviera maya resort. Whatever he promised there is nothing I'm getting. Everything he lies. He sold me limitless vacations membership and I paid much amount for that. I could travel more than 3 countries on that amount. Customer service is also very bad

Our experience has been horrible with Vidanta! The breakfasts that they beg you to attend and offer you the stars, is when the salespersons are professionals to scam you. We have paid about $33,000 and in two years we have to pay an additional 2 maintenance fees which is almost $5,000... they won after hours of negotiating with them and we gave in which was a big mistake! I advice you to not go to their "free breakfast" which will cost you so much! I tried to cancel a reservation and I had to send a doctor's certificate that the people going and canceling were were sick. They do not represent Mexico with their attitudes! I am very disappointed!

I fell at the swimming pool in November 2021. The resort refuses to accept liability for the incident. They will not pay my medical bills nor will they offer any pain and suffering compensation. All I asked for was our resort fee to be reimbursed since our family trip was ruined after my fall. They never checked up on me to make sure I was okay and are now being uncooperative with correspondence. Horrible horrible company and customer service. Even the waitstaff at the pool commented how this was a continuing safety issue but the resort refuses to make safer. Very irresponsible and unprofessional. They need to accept accountability for their neglect to fix the problem. I am still trying to just get my CT scan bills paid as I literally cracked my head open.

I bought a week vaca there at a fundraiser. Decided to go to Playa Del Carmin (been there many times, stayed at gorgeous all inclusives for hundreds less). This place is a scam. The food is over priced, you have to pay to see any entertainment, there's no nightlife unless you buy a dinner package, the pool is huge but nothing special, the beach is horrible, nothing but rocks so you can't swim. My only compliment is that the locals that work there are very nice. The sales people are all liars and scammers. I travel a lot and this is the first place I've ever stayed and seen so many angry guests complaining nonstop and rightfully so. Also I did the timeshare presentation and they promise all sorts of stuff but then you talk to "owners" and they'll tell you they never got half of what was promised. Run people don't stay here. They also sneak hidden fees into your final bill for "charity" so be careful.

ResIt starts with the car rental agency wanting you to pay for insurance that is twice the cost of the rental car…but…if you go to a Vidanta 1 hour presentation, we will waive the insurance fee. The 90 minute presentation was 4 hours. Promises to transfer two other timeshares for a fee was our desire to purchase. The VIDAVACATIONS Rep signed that agreement, not the 3rd party TRM, but VIDAVACATIONS blames TRM. We received a week stay for future travel within a year. We went back and the rooms were just so/so and are in need of upgrades. The pool service was okay and certain servers were very good. Check-in was weird in that they wanted to change our room from a 2 bdrm to 1 bdrm and we had to attend another sales presentation. Painting outside our room, required us to keep our drapes closed for two days. There is a facility next to the pool, called Omni and they try to draw the young crowd. However, the music was so loud that you could even have a conversation with someone in a chair next to you. The sales rep said that the contract with the Omni would not be renewed after September, 2021…I hear that is not true. Well after 2-3 reminders to the sales staff about their commitment to transfer the other Timeshares, it took almost a year to start the process and we had to pay another year of maintenance fees. VIDAVACATIONS realized that they were in default of the contracts and agreed to pay the transfer fees. After continuing to fail to get these transfers completed, VIDAVACATIONS agreed to cancel the upgrade contract and return to the first contract. Still one Timeshare has been transferred and we have repeatedly demanded to have both contracts cancelled and ALL Monies refunded. We have also included the Mexican version of BBB to assist in the resolution. We DO NOT want to be associated with this type of company. This is a terrible company to work with and I have since heard form others don't buy Mayan or you would say "CRYING MAYAN". Now I know what they meant…too late and I am still fighting with with Membership Services to separate myself from this poorly run company. DON'T WALK but RUN from a SCAM Timeshare presentation at VIDANTA at all of their locations

DO NOT GO. A scam of a place. They are liars who stole my iPhone 11, even after I had gps location. They did nothing for 4 days and then the phone was no longer in the resort. Now I have to leave the resort and go an hour away to the local police, because this resort is a SCAM.

Do not put yourself in any sales seat. It is not worth 10% off OR free SPA OR Free Golf. You have NOT purchased time OR property YOU HAVE PURCHASED AIR. We were trapped in to attending the last meeting due to something that was in our last contract and called an "ADDENDUM". We had no copy of the "ADDENDUM". We kept being told and asked: You understand these are written under Mexican law and of course we said yes. Bottom line you can renew OR today you LOSE EVERY ACCOMMODATION AND PRIVILEGE AND TIME THAT YOU THINK THAT YOU HAVE. I hated to lose it all and did renew. Try to contact someone in customer service and get a copy OF ANYTHING THAT YOU HAVE EVER SIGNED and you are told nope you have to be on property to get paperwork. No email or fedex. They are that dishonest and deceptive. Business transactions are handled around the world via fedex dhl and email and fax. Do you see where I am going with this? Go ahead make that call. You don't get anywhere. I renewed to get out, because I have a plan. I mean it walk away from the sales table.

I have read all reviews below, and as you can see, everyone agreed that Vida vacation is just a bunch of thieves, liars, and crooks. If you feel bad that you lost $1500, or $1800, we were swindled of about $7K.

We had the same bad experience as everyone else. We were practically kicked out of Vida vacations Customer Service office at Vidanta because we were trying to inquire about ways to use Vida dollars. The customer service rep also threatened to call security on me and my wife who hardly opened her mouth. The customer service rep's name is Mark Foxley! Yes you heard me Foxley! Foxley later sent an email apologizing, and only because he was forced to do it by his boss! You see on the same day, I thought that I was fortunate to meet another Mark, his name is Mark Piff. After I complained to Mark Piff about Foxley's behavior, an apology came in email from Mark Foxley. That apology was never accepted, and needless to say, both Mark are simply part of a shady company. I later received an email from Vida vacations with a complaint case initiated by customer service, and a promise to follow up, no follow up ever happened.

Now, please help me out! I am going to file a class action law suit, based on what happened to me and you at the hands of this company! We can't let this company continue to swindle hard working people and generate such negative emotions in all of us. All I need from anyone who was abused by vida vacations is your support "NOT MONEY "! We are all victims of shady practices based on lies and fabrications. I will create a group on Facebook by the name of "Vida Victims"I would like to look up each and everyone of you on Facebook, ask you for your story, and hopefully create a Vida victims' group. We can only do TOGETHER! Will You Help Me!

Vidanta is full of trained, skilled and professionals thieves to take your money. I was happy bringing my friend and her daughter to celebrate her birthday at this place which was the worse mistake. The bed was uncomfortable, mattress too soft. The room was noisy because children were running or playing, people also talking loud in the lobby. We could not rest at all. My friend got sick due to the lack of sleep. We hear our neighbors next door doing all their private necessities. It sounds as they were in our own room.We called twice to reception to inform that we were unable to sleep due to the activities next door. They did not do anything. We spent 5 long days and the day that we were checking out our returning flight was cancelled. We could not take it no more, we just wanted to leave. We booked a new flight reservation to avoid two more nights at this hotel. We needed to spend a credit of 1,375 dollars for food and we did not spend all we also lost it.We were supposed to spend 7 days but our flight was cancelled at our departure day from New York. We ended spending more money than we planned. I told my friend to keep a picture of this place because we are not planning to come back or recommended to any one else. Too expensive for the poor quality of service offered. Be aware of the 1:30 minutes meeting. It will take all day. There is not need of having a expensive membership to enjoy a good and quality vacation in a five diamonds resort. The marketing crew is full of corruption, lies and they lack ethical values. I wanted to cancel the useless membership but I was told that I needed to pay 6,000 thousand dollars in order to proceed. The monthly membership paid will be twice more that the original price due to the high interest charged for refinancing the cost of the useless membership.

They promised one hour and breakfast and it is now 4 hours. They promised to return me and after I said I could not purchase they left me alone not able to know where to go. They gave me not enough cash to get back to my area and I was trapped. They said I needed cash and I only had a credit card. They said to stop at an atm but it was a credit card. I had to ask a taxi handler to give me the extra money so I could return. I felt trapped and was terrified and angry. Stay far far away. They stole one whole day of my vacation.

A fool and his money are soon parted. Don't join this foolish club and waste your money. Hard sell, fake promises and great frustration is all that you will buy!

I was persuaded to buy a time share with 100 years of membership in the spring of 2016. My mom and dad had a time share where they visit many places around the globe and that time share had access to the 8 places Vidanta has in Mexico. However they were not members at Vidanta but got pretty good deals through another independent time share. That's how I came to know them. The sales people sold me on the idea of investing around 37,000 - 46,000 for a 1 bed room Level called grand bliss. The original plan was to have 3 weeks scheduled any time I wanted, except months of December and April, for the long run. I would pay maintainable yearly fee for the first five years obligatory and then later no obligation except when I chose to visit one of the 8 beautiful places Vidanta has in Mexico. So if I decided to go three times I would pay 1000 only one time a year and my own consumption. I repeat: Only 1 maintenance fee/year and my own consumption. To make story short after paying the contract in 3 years. I realized that now I only had one week a year approved to go as part of the contract. So if invite some one to go as a guest that was it. I can not go that year. Originally they also sold me on the idea of having an investment I could sell in the market. You can't. Bc if you do it, they will not recognize the new owner and the problem will come back to you bc you sold something you shouldn't. So you are stuck in that "investment" fore ever, and if you try sell it you may end meeting false sales market croupiers that promise you a great return for your investment. Also I found out that people can attend any place as a none members and for 4 days if they want. Some of my friends have go that way paying to a realtor agency. My plan now is for a week a year only. So, I invested 40 grand for a place that only has that level in 2 places in Mexico and those 2 places are. Cabo's and Nvo Vallarta and are full sold to its maximum during the year. The sales guys mentioned grand bliss would be in other places as well. It has not been true. In other words for 1000 grand you can go many places in Mexico with out investing in something where you don't have a return on your investment and you are not owning anything except the joy you have while traveling to these beautiful places. So be very careful. You can lose there your son college education if you let yourself navigate in one of those sales meeting. Now that I asked them how can I get another week, they told me I need it to upgrade to another plan. By the way those sakes guys, manager etc. Are not there anymore.

This place is not for me or my family. We really are very easy to please. This place is just to big, too average and lacks any warmth. Do yourself a favor and run, DO NOT walk away. You can do better at the Holliday Inn Express.

If you like very low quality food and a Carnival atmosphere, then Vidanta may be for you. We tried to like this place. It is very beautiful. However it is way too big. All the employees act like they are too important. There is no heart or soul to Vidanta. We are in three different restaurants while we were here and then just gave up and went to town the rest of the week. The Mexican restaurant is like you would find a sports bar in a shopping mall. Terrible food and very poor service. The Asian meal the next night was even worse. On a scale of 1-10, these places do not even reach a 2. Do not even wast your time. As an insult upon injury, they were 2 to 3 time more expensive than anything comparable in town.

I'm writing this review because the staff that sells the contracts are most of them liars. We got a contract in Puerto Penasco back in September of 2020 for about $******* + dollars, we had a planned vacation to Vidanta Riviera Maya for December 18th, 2020 & we arrived to the hotel there was no reservation, after waiting with our family for hours at the lobby they finally gave us a smaller unit than the one originally arranged for a family of 6!, in order for us to get what was promised they sold us another package making this freaking promises of the best rooms/ services for our big family, to top it off we wanted to see the options we had but the pressure is huge and they got us drunk (gave us drink since starting explaining the goodies... we ended up signing a new contract for freaking more than $100,000.00. When we realized what they charged us on the final bill and going over the contract, we called the customer service contact to cancel the contract (we did not use any of the benefits) everything used on this vacation was charged & paid off at the check out day. Anyways, they just gave us the round arounds and at the end they kept almost $30,000.00 dollars that we paid and they cashed it out. They said that money was not refundable under the Mexican laws. They wanted us to buy the least/ expensive package but we did't see the need to spend more money ($850 per week use?), since we did't sign this new contract they said that they were going to reactivate the previous contract of $100,000.00+ so that way we could fall into the "missing payments" category and for default they could keep our money $$$. We never received any partial refund or anything as stated on an email by one of the executives of Vidanta Group ( Alex Leehan) as of 05/08/2021
VIDANTA'S STAFF STOLE ALMOST $30,000.00!

PLEASE STAY AWAY FROM VIDANTA GROUP SALES EXECUTIVES!

In Mayan Palace Mazatlan the salesman told us upright lies about our previous contract that we did not have with us in the trip. He made us buy a new contract for ******* US dollars. At home we found out that he was lying about our previous contract. It is so unfortunate that these kinds of scam artist spoil the reputation of beautiful resorts. Don't ever believe these sleeky salesmen!

I scored a two star as the taxi drivers are wonderful and most of the staff are really nice.
--We were excited about this trip. I booked it a while back before Covid. Had to reschedule twice. We finally made it. We always have a great time on vacation. By the third day on this vacation, we were ready to come home. We did the "hour long" presentation that took 6 hours. My husband caved in and we signed the papers. We wanted to get out of it, so we found out that we had 5 day. We were still there and made an appointment within our time there. When we showed up, two men dressed all in black was waiting for us where a lady usually is. They were very intimidating. When we were asked about how we were treated at the desk, I told her this. We had to go into the elevator with one of the guys. As soon as the doors closed, he looked at me and loudly said, "You told my boss I was mean to you?" After all said and done, three hours later; we signed the papers to get our money back. We did after we got home.
-- Now another reason we wanted to go home, for the first three days, we walked into our hotel, well at the desk just outside a person would question us why we were there, do we belong there, and when do we check out. I was upset as we were questioned. There are many hotels there. This one had no pool or places to do anything. I was confused why we were questioned.
--Lastly, we were told if we made a reservation for chairs by the pool they would be our all day. Well, third try we got chair by the pool. We were told after ordering drinks that our credit card had reached the $600 cap at $851.00. We told two people at the podium that what had happened and we would be back and we needed to update credit cards. We got an ok. We get back sooner than 20 minutes and our chairs have been given away. I'm so upset as all of the other things have happened first. They get the head person. She tells me that they give the chair away of someone is gone for over an hour. I made a stink and let her know we left for under 20 minutes. They talked to a family and got our chairs back. (We left our water in ice and that was taken. When we did get back, they took it out of the ice and gave us our water back.) This is saying that our stuff was there and there was no reason to touch our place as our towels and water was in place.
--This place was very expensive and a tourist trap. THIS IS A TIMESHARE AS THEY SAY IT IS NOT. You may be offered to pay $132,000 down to $33,000 for four weeks at one of their luxury hotels. Well, you are not buying anything. When you want to book a week, you now have to pay $1,800 for the week on top of your $132,000 payment that is due in 6 weeks.
--If you do decide to visit, take a taxi out in the city and enjoy your day and save your money. Buy a bottle of your favorite alcohol and find a way to bring it in the areas of the resort to drink. I asked for a can of Canadian club soda over ice. I added my bourbon on top and saved money after a few days. Hope this helps.

We have visited Cancun Mexico 3 times. Every time it has been at a different resort and I can honestly say that they were all great. The difference with Vidanta, is they are trying to build the largest theme part on earth and need to pay for it somehow! So once I turned them down for the $120,000 time share presentation you HAVE to attend, their attitude changed completely. They also require you to put a minimum of $1,000 as a DEPOSIT that goes toward your expenses. The only issue is that is actually does NOT! When you check out they will still charge you for any purchases you spent, so it does not go against your deposit. When I checked out they told me that the "Deposit" of $1,000 would be returned to my bank account in 24 hours. 2 weeks later i have NOT receive the funds yet and there is not A SINGLE competent person that can tell me why? NOT ONE! They also added several charges to my bill that i did NOT approve. In my honest opinion, you can have a great experience in Mexico as I have before, without going through Vidanta! Very poor company that only cares about one thing, getting you to buy a timeshare so they can pay for Walleyworld! Book somewhere else!