VictorianPlumbing.co.ukReviews 243

Never again will I buy products from this company. Quality is so poor. Spent a lot of money on bathroom suite. Looks nice to begin with, until 4 months later, constant issues with vanity unit having to get replacement drawers as veneered MDF swelling up due to slight splash of water from sink which is ridiculous as supposed to be designed for bathroom. Slow close toilet seat falling apart, had to buy replacement from elsewhere and sink taps just terrible. Wish I read reviews before purchasing items.

Take your money, never respond or try to help. No idea when my order will arrive or even if it will arrive. A total nightmare to deal with, I have cancer (4th time) and needed an upstairs toilet as the chemo makes me very ill, I ordered 5 weeks ago, and was informed order was in stock, now still waiting, I have tried many times to get an answer from VP, but nothing ever seems to happen apart from robot replies. This is just a rubbish company and I think all the 5star reviews by customers are fake

I purchased the Haro 1000mm bi-fold bathroom screen back in February. Paid for a plumber to erect it on the bath and afterwards it was leaking. Two further people have viewed it and found it to be faulty. Because of lockdown Victorian Plumbing were fobbing me off with an answerfone message and sending silly replies to my email address saying they cannot answer phone because of lockdown and if i want to return it has to be sent back in original box which was destroyed after fitting screen to bath. 7 months later still no joy and was hoping to get a new seal and see if that helps the leaking but they cannot even be bothered to answer emails except to say they will get back as soon as possible. Cannot see what seal was used by looking at their website. The whole experience has been dreadful and I have had to put up with water coming through my bathroom through the kitchen ceiling and ruined part of kitchen ceiling and they don't care at all once they get your money.

I ordered a traditional radiator, i did check it on delivery and did not see any damage
When it was to be fitted the plumber noticed a manufacturer fault that stopped him fitting it the bracket that fits to the wall was over chromed, you cannot call you have to email it took over a week to them to respond then they wanted pictures which I sent another week went past more pictures, I kept emailing all they say is we are looking into it after 4 weeks I put in a small claims as my bathroom was waiting for a radiator to be finished, they responded to the claim and said they would refund, again no money again another email, they then asked the courts for another ten days to pay, I now have my money after 8 weeks. I now have to pay the plumber again to fit it
If your goods come OK then you will be OK if not be very prepared for a fight to get your money back

Ordered 30 boxes of hexagon tiles, shower tray, shower waste black, wall cabinet and few other items. Out of 30 boxes I have returned 26 as they all had defects, shower tray came scratched and wall cabinet chipped. All items returned within week from first delivery. I have requested and exchange, 3 weeks later still no exchange. Last Friday received a message that they have everything ready apart 3 boxes of tiles which they said they will send later on, so delivery was arranged for Monday.
Monday went no signs of delivery, Tuesday came I have received a call that delivery driver is by my home with pallet, when it was collected it turn out they delivered 3 boxes of tiles instead of 17 earlier agreed and still no sign of shower tray and wall cabinet. On inspection of tiles out of 3 boxes I have one(1) tile without defect. To be honest I have enough, I do not recommend this company to anyone, absolute joke! No point of contact and now they make you wait for email back 5-10 days. Worst company ever.

We ordered and paid for items that were advertised as " IN STOCK ". On the 16th July and still not received them or any explanation as to why. All we get are texts saying items are postponed yet again. This is the 20th time at time of writing this. I wouldn't mind so much if they explained why (and btw this had nothing to do with Covid) it is because the items weren't in stock and we were misled.
If we were offerd the chance to order a alternative even. But zilch, nothing.
I'm disgusted and will look into my legal rights. Plus warn anyone to be very careful when using this company
My order no in case anyone is interested was ORD**************698

Ordered goods at beginning of July - arrived 3 weeks later, lots of items damaged. The furniture itself is good quality (when not damaged) and an excellent price (hence the 1 star) but we have been trying to follow up on getting replacements for the damaged furniture for over a week now, and it is just impossible. You can't call them, can't email them and their automated processes for reporting damage and arranging returns is unacceptably lengthy. I am shocked - my advice is if you can afford to pay extra money, look for the same range of goods you want on another, more professional website (even Amazon!). We are stuck now, and can't make any bookings to get our much needed bathroom done. Absolutely appalling; they are quick to take your money, but can't be bothered to provide any level of service. They shouldn't be allowed to operate.

In March 2020 I purchased a cloakroom suite.

I selected the most costly item because it was important that I received the highest quality product that would last the longest period of time.

Two weeks after installation the product started to fall apart because the veneer was faulty. This meant the MDF swelled.

Following emails that finally convinced them it was a faulty product (surely water can drip onto veneer from a sink!) and evidence by photo there was acceptance of faults.

As you would expect the items had to be torn out, tiles removed and new items purchased from another supplier installed. There was a significant cost for this.

Victorian Plumbing are still to compensate me for those costs despite an invoice being issued to detail them some months ago. Further I am still awaiting a full refund having only received a small gesture.

Every time I contact customer services I am told it is escalated to another team and nothing ever happens

I am hugely disappointed because my understanding was they are a reliable business.

Buyer beware!

It now looks like I will have to take them to the small claims court to get this resolved, which is ridiculous.

We have just upgraded our delivery to next day having had our delivery pushed back by three days at a time from 16 July. You can't (of course) contact them by phone and they don't answer messaged queries. There is however a prominent button for upgrading your delivery service from free ( over £500 purchase) to next day. I feel a bit cheated as if it had been clear that they would not deliver on the free service, I could have had the stuff two weeks ago. Yet to see the items!

Crap at giving a refund on the 16th june I had email saying refund on the way over a month later no refund. Cant call them as they love to blame covid. Other company's still man there phones