ViatorReviews 212

I booked a solo trip through Viator while in Panama. I got charged and also received an email confirmation. About 30min later I received an email canceling the trip due to fraudulent activity. When I asked what they meant by that, their response said "it's confidential!" I texted the actual company who was providing the tour and booked directly with them and it was cheaper. The owner of the company didn't know why Viator canceled and was going to give them a call. Do not book anything through Viator! This was my second negative experience but never again! I'm surprised this company is still in business! TripAdvisor should drop them from being a tour provider because it's bringing the good name of TripAdvisor down!

The Viator website does not allow you to log in and see your bookings. When I asked at chat it took the person 15 minutes to tell me that. They make it intentionally confusing, and when they email, their messages go to spam. I absolutely hate Viator for putting me 2 hours of "Chat" just to see my 4 bookings. Their processes are pathetic, and they clearly make it confusing on purpose to try to get you to book more activities. You can't see what you've booked because all they want to do is suggest more bookings. It made me very angry.

I recently booked a private, four-hour tour for two people with Viator. While the guide was pleasant, he knew little and took us to too few places. He did not know what was open or closed, he sent us off on walks by ourselves while he smoked at cafes. This is not what I expect for an over $400 tour. I would like my money back.

I was just setting up my account for the very first time and I accidentally put the wrong payout method and wanted to delete it - surprise, surprise: you can't! Here's what they say: we currently do not have an option to remove any payout method set in any supplier's account. When asked why - they didn't reply. Then I decided to delete my account, here's what they said: For a Viator Supplier account, we do not have an option to delete any account. When asked what gives them the right to do so - again: we don't have an option to remove it. They STORE your account information and payment methods without permission. Will never use Viator again. Not worth the risk. Undependable.

My daughter got sick a day before our planned tour. I called to let them know. They text me they will refund my money. Then they took the full amount. I tried to fight it, but in their policy you cannot cancel even if someone is sick. I will never go through trip advisor again.

Viator is an awful company and I wouldn't recommend my worst enemy to use them. They didn't update my pickup location and sent me messages through the app that I had only looked at the time after no one showed up to pick me up. It was my birthday and anniversary celebration in Italy that was deeply impacted by this and their customer service during the ordeal. Truly horrible HORRIBLE CUSTOMER SERVICE! I requested a refund which they promptly denied. Viator SUCKS! DO NOT GET SUCKED IN!

What a POS company. Last tuesday i made a reservation for my friend Angie for a tour on Friday, paid... Friday morning Ishe gets a cancelation email because "tour didn't meet a minimum number of participants"

What a joke! A need for a customer satisfaction must be dead in Colorado! As a person who lives in Colorado I am ashamed!

We were in Nice for a pre-Viking trip, August 21st, 2022. We did not book the bus trip to Monoco because we wanted a smaller group to sight see with. We dressed up to go to the Casino and dinner. When the tour guide arrived he had already picked up the other tour guests... a husband, wife and CHILD - all casually dressed.
Who wants to pay for an evening like this and share it with someone else's child? Totally not what we wanted for this once in a lifetime experience. Viator should know better for an evening tour. Eve though the tour guide was friendly and well informed, it did not make up for ruining the evening by putting a child on a "grown up" tour. This tour should be ADULTS ONLY. (we love children but not on a special night out in Monte Carlo.

I had booked an excursion, in Mexico, The operator invented extra costs, was rude, and didn't wait the allotted time period (5 minutes) for me to make my appointment, which was already very early at 4:25 am (as opposed to 05:00 am, as advertised). To top it off, they made no effort to offer me a future tour, or anything else

Based on our experience you can't depend on viator to deliver the tours that you paid for. We had two days in Anchorage before our cruise. On both days we had reserved and paid for a tour through viator. One of the tours was cancelled the day before the tour was scheduled. The guide for the other cruise arrived for the pickup hours late and told us he had to cancel our tour. Both our days were wasted! If their customer does not show for a tour they keep the amount paid as compensation. If they don't show for a tour we get a refund but no compensation. Based on our experience, they are undependable and unwilling to accept responsibility for the damage caused by their lack of dependability.

Horrible customer service. Requested refund of trip not taken due to illness. Was canceled prior but they would NOT issue refund!
DO NOT USE

Do not book with Viator. We booked an expensive tour that we really wanted and the end of the next day they sent an email asking if we could go another day. We are on a cruise ship so we could not. Rather than try to accommodate us, they chose to talk trash and so the tour was cancelled after they first told us it was over booked the next day. Read all the reviews for this company before you book. They have horrible reviews. They should not be in business

I booked a tour to Hierve el Agua through Viator while visiting Oaxaca. Because I was running out of time and I wanted to visit Mitla, I canceled that trip and booked another one which included both Hierve el agua and Mitla. The tour started and everything was going well and according to plan. Around noon, we got an update about the schedule: no mention was made about Mitla. I contacted the Tour Operator to inquire. They stated that as of that very same day (August 7,2022), Mitla would not open on Monday (and Tuesday). I asked why it wasn't indicated in the product description. They stated that an update was made but Viator was holding it up for 24-48 hours for verification. So, I bought a tour to visit two specific sites and got to visit only one of the two. The tour operator offered to take me for free to Mitla on another day. But it had to be starting on Wednesday August 10 which did not work for me as I was leaving Oaxaca on Tuesday August 9th. Because I did not get to visit one of the two announced sites and also because I was not warned of this change before I got on the van, I asked for a partial refund.

Viator denied my request with a template email. I replied providing proof that I was never offered information about Mitla being closed on Monday. That information included also a review on Viator where another traveler complains about unannounced changes to the schedule. Viator still took the tour operator side and denied my appeal.

This is pure dishonesty from both the tour operator and Viator. For me, lesson learned: I will never support Viator nor Trip Advisor as both are the same company.

**DO NOT BOOK WITH VIATOR. GO ELSEWHERE**

We booked two tours with Viator, one was great but on the second we were scammed by the tour operator and Viator refused to refund our payment. We supplied all the evidence and a full account of what happened but they refused to refund any of our money. If you read other reviews you will see similar stories where Viator refuse to refund tourists that have been scammed. This event put a complete downer on our last day in Rome. Save yourself the trouble and go elsewhere.

Only buy if you're 200% sure you're going. I was sick the day of my event, with covid, and I was not given a refund. Thieves. Only go through this company if you have to

在罗马梵蒂冈博物馆使用，买票钱网站说支付的是票钱，买完票收到票贩子说这是一部分票钱，集合后还需要付差价，当天集合后告知那只是预订费，还要支付超过实际票价很多的价格。而且即使不去预订费还不退。这是赤裸裸的欺骗。

I missed my sunset bday sail boat because the location was hard to find. I called for help and was directed to the wrong marina, therfore missed the boat. I asked for a refund of $259 and was denied. Then they had the arrogance to reply to my public review stating I would get a credit for a future trip, which was never mentioned nor offered to me.