ViatorReviews 212

This company scams you out of your morney. I booked a private tour of the colosseum through them, but when I went to the tour I was forced to wait over an hour, fed excuses and ultimately was put on a tour with 30 others. When I asked for a private tour I was given more excuses about why it wasn't possible and I wouldn't get a refund. Worse was that others on the tour had payed over half as much as me for the same tour. I requested a refund over the phone and was granted a 10% refund which is an insult. I called multiple times and never received any information on the "reports" they were submitting and when I would call back the agents would repeat back false information they claimed I had given previously. Clearly the customer the customer service agents serve is the business itself. Don't book with Viator!

We booked tickets for the Paris catacombs for this morning over a month ago, at midnight they sent a message "your tickets were cancelled by the tour operator".
They use substandard tour operators and take no responsibility when they screw things up. They made it very very clear they don't care deal with it.

Never book anything on Viator that says No Cancellation. Even if your scheduled event is days, even weeks, after. They will downright reject any requests or reasons with zero sympathy. Never using them ever again, despite being a loyal customer for many years. I wish they close down for good.

I booked a day long tour from London with Viator. They confirmed it, took my $420 and when I arrived at the meeting place, noone shows up. I walked across the street to the tour company office where the actual tour was through (Evan Evans) and they tell me they informed Viator the day I booked the tour (6 months ago) that there was no tour today. Viator never told me then didn't want to refund me because it "wasn't their fault the tour company canceled." Evan Evans informed them the day I booked it that there was no tour today. So, my entire day in London was ruined and I don't get to see two bucket list destinations (Stonehenge & Windsor Castle) probably ever because I likely won't get back to London in my lifetime. They just said "Sorry mistakes happen," and offered NOTHING but a refund (which I had to ARGUE to get. I will NEVER use them again and advise anyone wanting to take a tour anywhere to book directly through the tour company. DO NOT USE VIATOR.

Don't use them. Their meet up instructions are confusing causing me to miss a tour. Several other people missed their tours for the same reason. They will not address or fix any issues

I tried to search multiple way wish to write the reviews for Viator and surprised that this company belongs to Tripadvisor, I wonder how come they can be review 4stars with this horrible service. Because Tripadvisor is controlling the reviews and you will not even able to find a connection to write the real review. Ppl are not seeing the true story from website. Be aware with this horrible service and helpless and wasting time non solving issue company! And spending my long distance money for nothing

I booked a tour for Spirit Island in Jasper, Alberta, Canada. The ticket in What's included section suggests Entry/Admission - Spirit Island (This is a small island 14 km away from lake Maligne and you need a boat cruise to reach the Spirit Island). But when we reached Maligne Lake the tour guide informed us that our booking does not include Spirit Island cruise. SO I am not sure why would Viator would mention Entry/Admission to Spirit Island on my ticket and on their website before booking the tour package. It's an additional 90 dollars wort expense on top of the actual tour that I booked with Viator. I called Viator customer care, and they did not care much, they asked me to book the cruise ticket directly on the venue. When I told them that this was included in my ticket which is printed on my ticket that I will get entry and admission on Spirit Island. They just said that they cannot do anything now. And repeated the same line that I would have to book my cruise ticket directly on the venue if I wanted to visit Spirit Island. They cheated with what's included section and it's a scam. I wish I read all the reviews earlier. But people please be aware and run away from this website. Their website will show you attractive prices and, they will mention things in the description and print them on the tickets. And you will believe on what mentioned on the ticket but in reality, you will not get what you are promised. And you will end up wasting your money and spoiling your mood for the rest of the day and not enjoying the trip at all. ITS A SCAM. PLEASE STAY AWAY FROM VAITOR.

Booked Viator in Dominican Republic for our tour of Santo Domingo. Firstly, no prior arrangements made with us, just a random text saying "Hi" on Whatsapp. Just showed up at our hotel unannounced. The Viator website advertised it to be a "private party" tour with ONLY my group. Turned out to be completely false. First it was a minivan stuffed like sardines, with 13-14 people total and roaches EVERYWHERE. Then we got taken to a gas station and deposited into a HUGE tour bus and over 40 people on the bus. The drivers were all insanely fast (it might be a Dominican Republic way of driving) For $500 USD for 6 people...I definitely would never do this again. Please consider booking your tour with the resort you are staying at. Double the price but much better experience.

We booked a tour in Miami thru Viator. We showed up to Miami Tours at the time and place specified by Viator. They not only didn't honor their tickets they said we missed the bus because there was a 30 minute check in prior to the arrival. However we waited out front for over an hour of the establishment and never saw a tour bus pull up or out. It never specified on our correspondence with Viator that we needed to arrive 30 minutes prior. When we addressed this with Miami Tours the lady got irate and threw us out of the establishment and said "no refund idiots". We could not believe that but only did they LIE but they treated us like trash. I contacted Viator and told them what happened and the most they could do was "submit a request for a refund". I'll never use this company again. They don't vet their tourist companies and as they're a 3rd party booking agency when you get to the actual place you can get treated like trash! I lost all faith in using their services as this company "Miami Tours" has a 3.2 rating and Viator continues to recommend this company where several clients have complained of being scammed!

Granada Alhambra could not be canceled or change dates through their tour operator They took their side. I lost good money and had to rebuy a ticket. Get the Granada Card. You can go in any gate and you pick your entry time. All the Viator company does is give you a voucher which can only be exchanged for a ticket in one place. The company said there were no more available times in the next two days that I'd be able to go. That was a lie as I booked it myself for the next day. The individual people got in faster than the groups! I called Viator over this as the vendor they were using did not respond to me from their email or phone that was listed. I notified the company 21 hours before my time slot. They never responded until the next day and that was because I called Viator over it. You can book everything direct. Viator "grabs" you on the internet. Won't use them again.

They changed the meeting time without informing us. The tour guide told us nothing but unimportant and uninteresting things. We did not receive what we booked. Although we can prove this, they refused to give a partial refund. The operators you can talk to know nothing and only misinform you. Spoiled two complete days, causing stress and nervousness. Avoid Viator, never book with viator.com.

Yesterday's trip didn't deliver what I pay for (detailed on the Viator web page):
1- The trip started late around 10:40 (start hour 10:00)
2- We were 10 people (maximum 8 people)
3- The trip lasted around 6 hours (should be 8 hours)
4- We didn't make it into the Blue Grotto.
5- They didn't have snorkeling equipment, and even worst they didn't have a life vest available! This is unbelievable!
6- They stop in Capri Port only to put gas, they didn't allow us to get down and walk around Capri.
7- They gave us a snack (a little Caprese sandwich) - No Lunch.
8- The boat was small, with no seats for 6 people, and they ride in the front part of the boat.
9- Only one person speaks a little English, so it was very hard to understand him.
Based on that I want a refund because you didn't deliver what I paid for.
Guiliani Charters was the company that deliver the trip.
It was a terrible experience!

We had booked a trip in Barcelona but the van they sent had a step up that was too difficult for my wife to navigate due to her hip issues. It would have been good if there was a step up that she could have used but none was available on this vehicle. As a result we had to cancel. While Viator first gave a favorable reply, they turned down our request for a refund. We will never do business with them again and will recommend against using them to any of our friends who might be considering such. As I told them, they clearly value Euros over customers.

Do not use viator. Book directly with the business. THey will book you incorrectly, not refund your money, and then expect small businesses to pay for their mistake. Garbage website trying to profit off other peoples work.

Be very careful scheduling tours with Viator. I had a Rock Legends tour scheduled for months and, of course, at the last minute it was cancelled. DON'T SCHEDULE IF YOU ARE ON ANY TIMETABLE. They will cancel if they don't feel like running the tour that day.

Overcharged, under refunded. Emailed twice no resolve, just told me to solve my own problems. This was their reply " The value of your Booking may be subject to taxes, duties, foreign transactions, currency exchange, or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. Viator recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees"

We were supposed to go on a tour to Auschwitz starting 10:00 am. Late in the evening the night before our booking, we received an email informing us that the pick up time is moved to 07:00 am, at a new location across town. Impossible for us to manage, ruined our trip.

Buyer beware! I tried to buy tickets to the Roman Colosseum, which they had titled "skip the line tour." I figured I was paying more to skip the line to go into the Colosseum, but it ended up only being a virtual reality tour, which I did not find out until after I had already purchased the nonrefundable tickets. I tried emailing them and got no response. They scammed me out of $120.00. DO NOT USE THEM.

I'm not sure if this post is permitted but I thought it good to warn you of the experience we had with #Viator Travel. We booked two tours through them for our trip this month.
The first tour of Castel Sant Angelo. To our surprise it wasn't a tour: when we got there we were given a ticket to get in and the code to an app we had to download and listen to during our walk through. Not what we expected for a guided tour.
The second was worse. We booked the Borghese Gallery & Museum. As it turns out, they subcontract their tours to other companies. In this case it was #onceuponatime. We arrived to find out that Once Upon A Time never showed up. We (& others) were out of luck. We could not get into the Borghese. Viator refuses to refund our ticket fees even though we paid for services we never received.
We will never purchase a tour through them again!

Every time I make a booking, I have to spend an hour with a support agent to get my tickets.

The system is faulty - it does not email you the tickets automatically.