ViatorReviews 212

Made two bookings, both were canceled for no reason. Contacted customer support, they set up new bookings and then, even though I tried three different credit cards, the payments were all rejected. Useless company and I won't even try to use Viator again.

My friend & I are travelling in Cambodia & booked an event (dinner & a show) through Viator. The cost was $US66, paid through credit card. On the day, we arrived to find the venue closed. We contacted the small Cambodian business who were very distressed by our experience. This show has not been offered SINCE COVID (4 years) and requests by the owner for Viator to stop selling tickets have been ignored. Disgraceful corporate conduct impacting a local tourist industry still recovering

I had a problem with a guide in Seychelles because she didn't turn up (her name is Sheena) and at the end she wanted to get paid and refused to accept my full refund (for a tour she declined)…! Viator was very correct and professional because they refunded me. So, the tour operator wanted to cheat, but Viator was correct and reliable. I highly recommend and I will continue to book through them. Viator can obviously be also affected by unethical tour operators.

DO NOT USE THIS APP!

They don't have proper affiliations with the vendors they sell tickets for, when you try to bring this up with them to receive a refund or cancel booking they run around in circles trying to palm you off and back to the vendor.

Absolutely a SCAM!

We feel Viator totally cheated on us when we realized that the actual Upper Antelope canyon tour was only 80$ a person while we paid Viator a total of $190 per person. Their website lists it as $125 per person but the total comes to 190 per person without a clear breakdown. We will never ever use it again and would like to warn others

We booked a private tour at the British museum. Tour guide was to meet us inside. The line was very long and it took us 20 min to get in. We arrived inside 15 minutes late. We had no contact info for the guide. I emailed the tour operator at the time of our tour to tell them we were there and in line. The guide left after 10 minutes without contacting us! So we had no guide! We were never told that the guide would leave at 10 min after time of tour. This was a private tour. We were holding no one up! Will not use this company ever again. Things happen to make you late and the fact that we had to meet her inside and the lines were so long is ridiculous. Avoid this company!

I booked a personalized tour in Costa RIca for an 8:00-10:00am. The local tour guide failed to show. I texted, I called, and finally Viator customer service told me they couldn't contact the company either so I would get a refund. Two weeks later, Viator reversed the refund!

Je had verschillende plaatsen om opgehaald te worden onze bungalow parque bali stond ook op de lijst dus dit aangeduid bij de reservatie plots krijgen we een mail dat we ergens anders opgehaald worden klikken op de link gaf de verkeerde stopplaats aan ook toen we op de juiste plaats aankwamen vonden we geen bus na bellen en hulp van een taxichauffeur hadden we op het laatste moment nog de bus gevonden daarna hebben ze ons wel terug gebracht naar het hotel dus fameuze mis communicatie de toer en gids was voor de rest in orde

Really bad, very short and too much restrictions! No even hand hold the Go pro and not sun screen and not $#*!! I give a $#*!ing worst review ever

DO NOT USE THIS SERVICE!
Viator gave me the wrong time for my tour. I missed the bus and they refused to refund the $200 it cost me. USE ANYONE ELSE!

I was abandoned at the Rome train station at 6.30am waiting for the tour guide to turn up, at 6.50am called my travel agent in Australia to see if they could find out what was happening as the 2 phone numbers on the voucher were not available.
The tour was cancelled, Viator had not bothered to tell me, they had my email and mobile
They said they would refund the tour money $850 but not my out of pocket expenses, taxis, breakfast too early for Hotel, phone calls to Australia.
It was awful, 70 years old being abandoned in a foreign country, not being able to speak the language at 6.40 am in the morning, it's an absolute disgrace.
Never use this company

Dissatisfied with tour, eg., 2 hour late pickup then more time lost fetching other customers. Guide not participating much and 4 hour late return. Dismissed my complaint in minutes!

While trying to reserve, and pay for an activity the website said "transaction failed" while trying to pay on two separate attempts, later in the day I noticed that I was charged by Viator anyways, after contacting customer service to get a refund for a service they never provided they denied my request! Shame on this company. STAY AWAY FROM THESE CROOKS

We spent $100 on tickets to Sagrada Familia in Barcelona. We never received the tickets and Viator refused to refund our money. We travel a lot and will never use Viator again. It's a scam.

TripAdvisor should be ashamed for owning the scam company Viator. This is not a tour company but only an over priced reseller to tour operators who can be completely unreliable. If things go wrong forget about any help as their real motto is probably: NO REFUND, EVER! Save your money and use a real tour company.

Unacceptable! We lost 6 tickets to villa Borghese Rome. Our digital tickets no valid. We lost 234 euros. Attention! Crook!

Viator is a Scam

Please DONT BOOK DUBAI TICKET via Viator website.

I am traveling from United States to explore Dubai and

Today I booked 5 people ticket for Burj Khalifa floor 124,125 & 148 and Viator charged my credit card for $845 since other companies charging for $220 or AED840 and i have attached the screenshot.

I didn't checked the other website ticket price before my booking and i didn't realized Viator charging in USD since website running in Dubai location and booking made at Dubai location.

I called the Viator customer care ************** and they disconnected my call 3 times finally they gave me Viator non working number *******856.

Finally i reached the number ************** and they explain once made the reservation i cannot change or cancel.

I lost my $600 USD within 10 min and please compare Dubai attractions ticket before booking through VIator.

I am not recommenting Viatot for any one.

While the site makes it easy to see tours near the location you are visiting the amount they upsell the tours is ridiculous. For a tour the company running it charged 22.50 per adult. I was charged 32.50 per adult. I would not use there services again.

The tour guide (to Vatican City) was a no-show and did not respond to our phone/text attempts. After requesting a refund, Viator claimed to have changed the time of our tour (to directly conflict with another of our Viator tours). By screwing us out of $75, they lost $465 in future tours. Bad company with illogical business practices. RUN FAR AWAY from this tour company!