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Vevor

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Satisfied
January 20, 2024

Was told about Vevor by a friend. Couldn't be more happy with the service, quality of the product and price. Will absolutely buy again if something is needed and would feel very comfortable recommending to others. 👍👍👍

Date of experience: January 20, 2024
Texas
1 review
0 helpful votes
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Quality equipment
January 20, 2024

Very good equipment tools, will last
Forever, quick response.

Date of experience: January 20, 2024
Connecticut
1 review
0 helpful votes
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The best
January 20, 2024

Good tools for the best price l really like the tool I bought it and keep buying

Date of experience: January 20, 2024
Washington
1 review
3 helpful votes
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Very poor return policy
February 17, 2024

I recently made a purchase and once the item arrived I realized I mistakenly ordered the wrong type of tool. I always believed I was entitled to an easy return policy but unfortunately unless the item is damaged or was sent by mistake on Vevor, im unable to return without a lot of hassle and costs. I'm pretty disappointed and will likely discontinue shopping at Vevor for tools in the future.

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2024
Vevor .. Vevor Rep
over a year old

Dear John,

Hope you are well. We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Georgia
1 review
0 helpful votes
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Fast service and great selection
January 19, 2024

I have ordered many times and This is a great company

Date of experience: January 19, 2024
Georgia
1 review
0 helpful votes
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Quality
February 17, 2024

The stair railing i got was better quality than i expected for the price

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2024
Vevor .. Vevor Rep
over a year old

Dear Brian Edwards,

Thanks for your review.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
We would like to know if you have any detailed suggestions for us?
So that we can provide you with better products and services in the future.
Thanks in advance.
Please don't hesitate to reach out if you have any questions or doubts.

Best,
Vevor Team

Kentucky
1 review
0 helpful votes
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Forge
January 18, 2024

Haven't had a chance to use it, but it looks great. Can't wait for warm weather, the shed isn't heated.

Date of experience: January 18, 2024
Arizona
1 review
0 helpful votes
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We received our podium trade show tables just a few days after ordering. The quality exceeded my expectations! I highly recommend this to anyone that is interested :)

Date of experience: January 18, 2024
Texas
1 review
2 helpful votes
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HORRIBLE CUSTOMER SERVICE
February 17, 2024

RECEIVED MY HEAT PRESS IT WAS BROKEN! REACHED OUT TO CUSTOMER SERVICE NO RUSH TO REFUND OR REPLACE ALL THE WHILE I AM LOSING MONEY!

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2024
Vevor .. Vevor Rep
over a year old

Dear Rosiland,,

Hope you are well. We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Montana
1 review
0 helpful votes
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Great Anvil
January 16, 2024

The anvil was what I was looking for and at a great price. They very easy to deal with.

Date of experience: January 16, 2024
Rhode Island
1 review
0 helpful votes
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Distilling
January 16, 2024

The wait was a little long but worth it. I REALLY dislike the bombardment of emails and ads, please stop it.

Date of experience: January 16, 2024
Illinois
1 review
0 helpful votes
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Perfect for my front porch
January 16, 2024

Great experience! My order shipped fast and the topiaries were exactly what I was looking for. Brings so much life to my porch during winter.

Date of experience: January 16, 2024
Texas
2 reviews
0 helpful votes
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Overall, I am very pleased
January 16, 2024

1. Quality of products has been top notch. I can't complain about any of the products I've gotten. They've all been great.
2. Shipping is very fast, even heavy objects.

I'll continue using Vevor while shopping online.

Date of experience: January 16, 2024
New Jersey
2 reviews
1 helpful vote
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Vac. Chamber
January 16, 2024

Works great, better then my foodsaver and bags are 3 cents / 50 cents to a 1.00$ for food saver.

Date of experience: January 16, 2024
California
3 reviews
0 helpful votes
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I like this company because:
January 16, 2024

The item I purchased was as advertised, the price was/is quite competitive, and delivery was within a week.

Date of experience: January 16, 2024
California
1 review
0 helpful votes
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QUIT SPAMMING ME
February 15, 2024

I've unsubscribed multiple times from your spam and I keep getting it. I would like to be able to buy from you but I guess I can't.

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2024
Vevor .. Vevor Rep
over a year old

Dear customer,

We're sorry to any inconvenience caused.
You can click Unsubscribe at the top and bottom of the promotional emails.
Beg your pardon and understanding.
If you have any other questions, you can contact us via https://www.vevor.com/pages/contact-us.

Have a great day.
Vevor Team

Texas
1 review
0 helpful votes
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Blink and it was at my doorstep
January 16, 2024

Unbelievably fast delivery. Did not expect next day delivery

Date of experience: January 16, 2024
Florida
1 review
0 helpful votes
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Great fan for my generator shed.
January 16, 2024

Very quiet and well made fan with excellent 2700 cfm for good air movement.

Date of experience: January 16, 2024
Texas
1 review
0 helpful votes
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The site was easy to use. The cart enclosures are exactly as advertised. I am sure that we will enjoy them

Date of experience: January 16, 2024
Colorado
1 review
1 helpful vote
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New welder
January 16, 2024

The item is nicely packaged. The welder looks perfect for my use. Can't wait to try it out

Date of experience: January 15, 2024