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Vevor

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Nebraska
1 review
0 helpful votes
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4 step tv
June 28, 2024

Nice A little flimsy, but nice it will work really well once we get camping

Date of experience: June 18, 2024
Italy
1 review
0 helpful votes
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Pompa sommersa
June 28, 2024

Consiglio, molto prefesionale sodisfacenti e buoni prodotti

Date of experience: June 18, 2024
Italy
2 reviews
0 helpful votes
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Soddisfatto al 100%
June 28, 2024

La mia esperienza e più che positiva, darei 10 stelle per qualità e prezzo.

Date of experience: June 18, 2024
Italy
1 review
0 helpful votes
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Tutto perfetto
June 28, 2024

Celerità, qualità top, imballaggio perfetto, super puntuali, molto soddisfatto

Date of experience: June 18, 2024
Italy
1 review
0 helpful votes
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Distillatore di acqua
June 28, 2024

Sono contentissima, è arrivato subito, funziona benissimo ed il prezzo è anche ottimo! Consiglio!

Date of experience: June 18, 2024
Italy
1 review
0 helpful votes
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La lavatrice ad ultrasuoni funziona in maniera ottimale, di assolutra qualità, soprattutto in relazione al rapporto qualità/prezzo, specie ove comparato a prodotti dal costo infinitamente più alto

Date of experience: June 18, 2024
Oregon
1 review
0 helpful votes
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Incredible Value
June 27, 2024

Perhaps half the cost for at least equal value. This product has exceeded all expectations. Vevor keeps producing amazing quality for value - well done.

Date of experience: June 17, 2024
Colorado
2 reviews
0 helpful votes
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Fast shipping
June 27, 2024

Fast shipping. Quality product and easy to use with excellent instructions.

Date of experience: June 17, 2024
Ohio
1 review
0 helpful votes
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Very Good Experience
June 25, 2024

I ordered landscaping fabric for my raised bed garden. Good product, great price and it arrived faster than was estimated.

Date of experience: June 14, 2024
Ireland
1 review
0 helpful votes
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Avoid!
June 24, 2024

Horrible experience with this company. Refusal of refund with product that was poor quality. Contacting customer service but was left waiting for days with response.
AVOID! Don't purchase anything as you won't be able to get refund if product didn't meet your standards.

Date of experience: June 14, 2024
Alabama
1 review
1 helpful vote
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Beware
June 23, 2024

Dear Customer,

If I could give Vevor a negative star rating, I would. This company is unethical, unhelpful, and unapologetically dishonest. I had a recent transaction of $243 for a commercial level juicer that caused me to lose hours of my life in resolving. This juicer arrived in a timely manner. Upon realizing that this juicer did not meet the needs I had originally had, I contacted Vevor to complete a return, within the "as advertised" 30-day free return period window. The advertised "24/7 attentive service" could not be more false. The representative, Yusleidys, was attempting to avoid the return transaction, by stating that I would have to pay the return fee if I was returning an item without physical defect. I mentioned that I was fine paying the shipping/return fee, and to please allow me to do so in the most affordable way possible. She then proceeded to ignore my email for another 3 days. Upon contacting Vevor and stated representative, there was an attempt to make me a "deal", as quoted "Would you consider keeping it if in a gesture of goodwill we offer you 24USD to keep it?". Imagine being asked by a multi-million dollar company to keep an item that was not needed for 24 dollars. I stated that I would not do that transaction, and that I needed a refund immediately, after almost a week of delegation. I asked for the assistance from a manager and was not provided any contact information. Fortunately, I contacted the credit card I purchased the item on, PayPal, and they assisted in resolving this matter for me. The story has more details, and nearly 2 months elapsed, but as not to elongate this statement I leave this review with one warning: AVOID VEVOR AT ALL COSTS!

Date of experience: June 13, 2024
Vevor .. Vevor Rep
over a year old

Dear customer,

We deeply regret the unsatisfactory service you received previously. Customer feedback is of utmost importance to us, and we will swiftly relay your comments to the appropriate department for necessary improvements.

Thank you for your invaluable support towards VEVOR, and I sincerely appreciate your feedback. Rest assured that I have taken note of your concerns and will relay them to our management team. We are fully committed to making significant improvements in these areas and strive to exceed your expectations.

If you have any further issues, please feel free to contact us.

Best Wishes,
Tanya, complaints specialist

North Carolina
1 review
0 helpful votes
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Double pond aerator
June 23, 2024

Above expectations
Exactly what the pond needed
And the koi are happy

Date of experience: June 13, 2024
Germany
1 review
0 helpful votes
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Könnte nicht Besser sein
June 23, 2024

Service, Bestellung, Lieferung und Handhabung alles zu meiner besten Zufriedenheit Danke für das tolle Gerät.
Macht einfach weiter so mit eurem Preis Leistungsverhältnis...einfach TOP

Date of experience: June 13, 2024
Germany
1 review
0 helpful votes
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Die Produkte haben einen fairen Preis und halten, was sie versprechen. Die Lieferung erfolgt jedes Mal prompt. Ich kann die Produkte nur empfehlen und werde wieder hier kaufen.

Date of experience: June 13, 2024
Portugal
1 review
0 helpful votes
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Good experience
June 22, 2024

The delivery was very. Nice experience, i'm very happy with the purchase

Date of experience: June 12, 2024
Finland
1 review
0 helpful votes
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Laadukas
June 22, 2024

Ostamani termoskannu Hanalla on loistava tuote illan viettoon porukalla.kätevä käyttää booli annostelijana.myös kahvi käy. Suosittelen.

Date of experience: June 12, 2024
Ireland
1 review
0 helpful votes
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A+++
June 22, 2024

101% satisfied and happy with the order,really good product quality and service,shipping is really fast.A+++

Date of experience: June 12, 2024
NL
1 review
0 helpful votes
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Telescopische ladder op de website gevonden, besteld en betaald.

Date of experience: June 11, 2024
Washington
1 review
0 helpful votes
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Doesn't work
June 20, 2024

Tried to use my new tow bar but arms would not lock. Could not tow my jeep on my vacation.

Date of experience: June 10, 2024
Vevor .. Vevor Rep
over a year old

Dear Trevor A,

We apologize for what you have experienced on Vevor.
And we would like to work together to resolve the case to your satisfaction.
We will send a solution email to you within 24 hours.
Could you please check your email box and reply back?
Don't worry.We will be more than happy to assist you further.

Have a great day.
Vevor Team

Germany
1 review
0 helpful votes
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Nur zum empfehlen
June 18, 2024

Schnelle Lieferung bis auf par punkte im guten und ganzen ist schon top schlecht sauber zumachen

Date of experience: June 8, 2024