On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
Vevor Reviews Summary
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am glad I got my canopy but the base has little holes to stake it to the ground and it is missing one and then 2 others were installed incorrectly and don't work! So it isn't the best to use because it can't be staked to the ground!
Het product is van een mooie zware kwaliteit. Goed verpakt. Handig in elkaar te zetten met de gebruiksaanwijzing. Mooie kleur. Onze dochter is er erg blij mee.
Eenvoudig te bestellen en vlug geleverd. Over het product zelf kan ik me nog niet uitlaten omdat het nog niet in gebruik is, maar het ziet er prima uit
I built the tent and while i was VERY concerned when i saw the way the box was delivered all was nicely and netly packed within, a real new product or well reconditioned so i am happy as i have a lot ridding on this. Delivery was a day late but considering other comments i read it is a minor problem i can live with.
Nothing to say about the product, all according to specs and expectation.
Thx Vevor.
Nach kurzer Eingewöhnungsphase funktioniert gut und für mich top zu gebrauchen!
I live in Germany and bought a water destiller from Vevor's German webstore "vevor.de":
https://www.vevor.de/destillierte-wassermaschine-c_*******/vevor-wasser-destilliergeraet-distiller-edelstahl-wasserdestilliere-4l-schwarz-p_*******074?
The device is specified as 240V, screenshot from the website's user manual attached.
However, the device they sent me is NOT the one I bought but rather a 120V unit intended for the American market.
Their customer service has been extremely irritating so far: first they offered to send me spare parts with a 10-15 day shipping time and provided me with videos on how to retrofit my device which I can not do because:
- I am not trained to tinker with electronics
- I do not have any of the tools required
- Their instructions for the retrofit are incomplete
Then they offered me a 20€ refund which is just a bad joke because the device they sent me will not be usable no matter how much money they refund me.
So far my experience with Vevor has been nothing but terrible. It has been almost a week since my order and I still do not own a working water distiller. Their proposed remedies take up to two weeks and involve my own manual labour.
If they manage to resolve this situation within reasonable time I will gladly update this review, hopefully with some more positive information.
Dear Elias g,
We feel so sorry for your unpleasant experience.
And we would like to express our heartfelt gratitude for your patience and understanding throughout the communication process.
Our support team will communicate this issue with you in email.
Hope you 're satisfied with our solution.
Beg your pardon and understanding.
If you have any other questions, please don't hesitate to contact us.
Have a great day.
Vevor Team
Very handy for my mum to get out and about with the added reassurance we can wheel her if needed
Simple question to the rep about why points could not be applied to order. He said that would need to be escalated. Well here we are 48 hours later, no answer. Vevor you lost the order because of this. Here is the transcript:
(03:26:52) *** BobCorn joined the chat ***
(03:26:52) BobCorn: trying to use my point 1740 points but the system is only allowing 499 points.
(03:34:51) Belal: Hi, welcome to VEVOR's Live Chat. How may I help you today?
(03:35:11) BobCorn: trying to use my point 1740 points but the system is only allowing 499 points.
(03:35:47) Belal: In this case, we will have to contact the related team for this, can we get back to you via email when we have the feedback?
The 10x20 foot display tent did not last one night at our event. 2 arms broke upon set up and the windows kept blowing open allowing merchandise to get wet. We had to duck tape the frame and the windows.
Dear Kat P,
We feel so sorry for your unpleasant experience.
And we would like to express our heartfelt gratitude for your patience and understanding throughout the communication process.
Our support team communicated this issue with you in email.
Hope you 're satisfied with our solution.
Beg your pardon and understanding.
If you have any other questions, please don't hesitate to contact us.
Have a great day.
Vevor Team
I just assumed there would be an egg turner for this incabator bc it states it can also be used for chicken eggs, but no turner is included and I'm not sure what turner would fit as there were no suggestions. A bit disappointed.
I saw the item I wanted. Selected and look at it. I like it, put it in the cart and bought it.
Bought some mesh from them and was a good price and quick shipping
I found what I wanted easily. Ordering was simple. The package arrived on time and in good order. I was kept informed of my order's progress at all times. Easy transaction.
I let other people know about this Website and Ii will continue to use them.
Muy bien, las redes lkegaron en el plazo establecido y son muy prácticas.
Gracias
El producto es tal y como refleja en la web, con envio y entrega muy rápido
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kelton H,
We apologize for what you have experienced on Vevor.
And we would like to work together to resolve the case to your satisfaction.
We sent an email to you.
Could you please check your email box and reply back?
Don't worry.We will be more than happy to assist you further.
Have a great day.
Vevor Team